Review Insights · Google Play
Jira Cloud by Atlassian
Atlassian · 53,102 ratings · ★ 4.4
4.4
★★★★★
53,102 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
8 negative reviews mention this · 19% of all complaints
★★★★★ "unable to sign up and gives me error. asks me to shake the phone to share the error and that also does not work." - Naveen Balaji Krishna Rajendran
2
"jira"
7 negative reviews mention this · 16% of all complaints
★★★★★ "from mobile when I open any task, I see "Jira fasing some issue ", its already 2d week like that I tried to shake the phone to send report. But when I send report I get "there is error sending you feedback"🤦♀️" - Lyudmila D
3
"mobile"
6 negative reviews mention this · 14% of all complaints
★★★★★ "constant error when trying to check tickets on mobile apps, makes the app basically useless now. its a new problem thats been happening for weeks. reseting the app data or reinstalling only temporarily fixes the issue for it to return again…" - Ghaias Mirza
4
"issue"
5 negative reviews mention this · 12% of all complaints
★★★★★ "constant error when trying to check tickets on mobile apps, makes the app basically useless now. its a new problem thats been happening for weeks. reseting the app data or reinstalling only temporarily fixes the issue for it to return again…" - Ghaias Mirza
5
"phone"
5 negative reviews mention this · 12% of all complaints
★★★★★ "unable to sign up and gives me error. asks me to shake the phone to share the error and that also does not work." - Naveen Balaji Krishna Rajendran
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
constant error when trying to check tickets on mobile apps, makes the app basically useless now. its a new problem thats been happening for weeks. reseting the app data or reinstalling only temporarily fixes the issue for it to return again and the way to report bugs is also broken in the app. please fix
unable to sign up and gives me error. asks me to shake the phone to share the error and that also does not work.
It needs work from the last update; it adds many additional blank spaces/ lines when using the note section area for no reason now.
keep notifications and any permissions off or this dumb app will TURN ON YOUR NOTIFICATION NOISE???
my phone android 12 but don't support, jira install and show android 13 install,
jira is garbage.
no feature to view newer items first. not user-friendly
I was writing a comment for a ticket, then I happen to change the orientation of phone which resulted in clearing of comment I wrote. Basically when there is a config change, app is losing its screen state.
the app gets stuck on welcome screen and does not open
The mobile app is just as bad as the one you use on your computer. Pointless UI changes all the time, not very responsive and not very easy to use on a cellphone.
app worked great on my Samsung galaxy s22 ultra but I now have a galaxy z flip 7 and when you type in your email and click continue it just blinks for a second and does nothing. cant get to the part where I put my password in. unusable
Login issue
I can't start it with my phone
The Jira apps UI is infuriating and has failed to even get correct permissions for my user at times. I also used opsgenie professionally, which already had a rough enough UI, but since Atlassian integrated it with Jira and made it the Operations module, it's somehow worse. Trying to do something as simple as tailor how your oncall schedule notifications work (e.g. when your shift starts, when it ends, etc) is infuriating and I'm not even sure how to do it fully at time of writing this...
Latest changes make it impossible to use. Literally cannot see my sprint view with tasks unless I manually configure sprint after sprint.
terrible product
Since Atlassian replaced Opsgenie app with this, I have not been able to get alert notifications to work.
Interface needs a lot of work to improve UI UX
can't save a picture in Landscape mode The App of Atlassian gets worse with every update. How about testing the App only for 15 minutes if everything works?
"Timelines are no longer supported on mobile"
It's absolutely impossible to join an existing space. It's also impossible to delete an account.
Can't change the issue comment. Always something wrong.
Not able to install on Xiaomi 11 i
Much worse user experience than the OpsGenie app. Simple things like not being able to click links in an alert description. Can't easily view favourite alert filters. Even the alert notification message is annoying. Overall lower quality experience than what it is replacing.
didn't work
Be Careful!!! This is a big SCAAM...SCAMMERS!!!... Be Careful guys...
useless and nagging
Used to work. but after the last update it's unusable. EXPLORE NEW ALERT GROUPS and the screen freezes - it's the end of it. the explore button doesn't work, after the message is dismissed nothing works on the screen, can't see alerts, can't acknowledge alerts. As usual, break the working app for the sake of new "features" nobody asked for.
very bad on mobile i can't see qctive sprint or attached videos and many many things are missing in mobile version
Can't set a custom notification tone, so good luck waking me up during on-call with my rather subtle global notification tone. Also, feedback button was broken for me, just got errors when trying to submit...
This application is terrible! Pictures, documents, either never load or take years to actually see! It's super glitchy whenever trying to load any other cards or "issues", and the calenders never load! Also, this app only really functions semi properly when using an Iphone; androids can't use calenders unless using the browser version (which doesn't work at all with android phones). It seems like as time goes on, these issues keep getting worse and more pop randomly pop up.
atlassian is a cancer
getting logged off daily
Terrible with Microsoft single sign on
from mobile when I open any task, I see "Jira fasing some issue ", its already 2d week like that I tried to shake the phone to send report. But when I send report I get "there is error sending you feedback"🤦♀️
not good or usable (efficiently) in app form
Doesn't load and unavailable 25% of the time
Half-Baked app: many broken features. - Most times, replying to comments on an issue fails with an error, retrying doesn't help. - Threaded comments are mostly broken, and don't get rendered in the right order & with proper nesting. - Some comments on jira issues don't show up in this mobile app, but are shown in the website (both mobile & desktop) - recently, adding reactions (smiley) also stopped working in this Android app
Missing a lot of options and functionality, not a lot of plugin support, practically no admin functionality making it nearly useless for Jira admin use.
really not all the web functionality. barely useful
it's not compatible with my Redmi device
Works fine on the front/narrow display of my Samsung fold6, but unusable on the larger/unfolded display. The right side (where task comments are displayed) goes crazy with jittery scrolling, comment text input sits on top of content making it impossible to read the latest comment, etc.
run from jira while you still can
Sentiment summary
85%
Positive (4-5★)
5%
Neutral (3★)
11%
Negative (1-2★)