Review Insights · Google Play
JOIN Cycling Coach & Training
JOIN Sports B.V. · 2,389 ratings · ★ 4.7
4.7
★★★★★
2,389 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"training"
8 negative reviews mention this · 53% of all complaints
★★★★★ "I've been really disappointed by JOIN so far. I have a number of problems (getting details of my goal event wrong, opaque training plan, compatibility). But most of these are problems that could be ironed out with helpful customer service. …" - Stefan Volkmann
2
"free"
5 negative reviews mention this · 33% of all complaints
★★★★★ "I've been really disappointed by JOIN so far. I have a number of problems (getting details of my goal event wrong, opaque training plan, compatibility). But most of these are problems that could be ironed out with helpful customer service. …" - Stefan Volkmann
3
"trial"
4 negative reviews mention this · 27% of all complaints
★★★★★ "promised free trial 7 days- as soon as I completed the login process - "Trial completed" - not even 7 minutes ???????" - Simon Shoosmith
4
"free trial"
4 negative reviews mention this · 27% of all complaints
★★★★★ "promised free trial 7 days- as soon as I completed the login process - "Trial completed" - not even 7 minutes ???????" - Simon Shoosmith
5
"been"
3 negative reviews mention this · 20% of all complaints
★★★★★ "I've been really disappointed by JOIN so far. I have a number of problems (getting details of my goal event wrong, opaque training plan, compatibility). But most of these are problems that could be ironed out with helpful customer service. …" - Stefan Volkmann
6
"plan"
3 negative reviews mention this · 20% of all complaints
★★★★★ "I've been really disappointed by JOIN so far. I have a number of problems (getting details of my goal event wrong, opaque training plan, compatibility). But most of these are problems that could be ironed out with helpful customer service. …" - Stefan Volkmann
7
"days"
3 negative reviews mention this · 20% of all complaints
★★★★★ "I've been really disappointed by JOIN so far. I have a number of problems (getting details of my goal event wrong, opaque training plan, compatibility). But most of these are problems that could be ironed out with helpful customer service. …" - Stefan Volkmann
8
"worth"
3 negative reviews mention this · 20% of all complaints
★★★★★ "I've been really disappointed by JOIN so far. I have a number of problems (getting details of my goal event wrong, opaque training plan, compatibility). But most of these are problems that could be ironed out with helpful customer service. …" - Stefan Volkmann
9
"session"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Haven't had a training session recommended in 2 weeks as keeps saying day off required. I'm pulling plug" - shaun o'neill
10
"joined"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Not what I expected. I joined the free trial and love the concept of adaptive training plans, so I started the winter base plan. I thought this would just be ticking over in the off season, within the first week I have a 30min threshold ses…" - Mel Seale
11
"plans"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Not what I expected. I joined the free trial and love the concept of adaptive training plans, so I started the winter base plan. I thought this would just be ticking over in the off season, within the first week I have a 30min threshold ses…" - Mel Seale
12
"workouts"
3 negative reviews mention this · 20% of all complaints
★★★★★ "I like the concept and plans.There are some major issues:1.It often refuses to utilize days with low availability to a point where training load shrinks. 2.Influence of set cycling level is unclear. 3.Workout scoring is way too critical for…" - J
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
promised free trial 7 days- as soon as I completed the login process - "Trial completed" - not even 7 minutes ???????
ment to have 7 day free trial but couldn't do anything without subscription. mis leading.
Haven't had a training session recommended in 2 weeks as keeps saying day off required. I'm pulling plug
Rubbish. I did not want this chappy app. I was trying to download load Samsung Health monitor and got this instead. I would rather stick pins in my eyes than cycle.
Previously you could plan a route on the App and invite guys to Join (why I joined). Now you can't. The feature has been removed 😭 Not worth the space it's taking up on my phone
Claims to have a free aspect. What it doesn't say is it's only a 14 day free trial. Nothing wrong with that - just be upfront about it.
The lack of wahoo integration kills it
I've been really disappointed by JOIN so far. I have a number of problems (getting details of my goal event wrong, opaque training plan, compatibility). But most of these are problems that could be ironed out with helpful customer service. Instead my email sent four days ago has been completely ignored, as well as follow ups. It's also not cheap. My suggestion is using TrainerRoad or even the free plan created by Garmin (or AI). JOIN is in my view not nearly worth the money.
Not what I expected. I joined the free trial and love the concept of adaptive training plans, so I started the winter base plan. I thought this would just be ticking over in the off season, within the first week I have a 30min threshold session scheduled, usually you would build up to threshold effort of this length over weeks, not straight into long hard efforts. Not what I'm looking for in the winter off season.
I like the concept and plans.There are some major issues:1.It often refuses to utilize days with low availability to a point where training load shrinks. 2.Influence of set cycling level is unclear. 3.Workout scoring is way too critical for outside rides which often leads to removed workouts the following days. 4.Progression chart is confusing & changing all the time with huge difference in hours. 5:I am often recovered & ready to ride 1h but it let me "rest" for days = detrain, bummer!
I'm sure the idea is great, but it falks at the first hurdle for me. Not having my training for the day appear on zwift takes any convenience away, having to important into training peaks is not a viable work around and saying "it's not possible" to have the session appear automatically sounds like a negotiation fail and not a technical reason. Looking forward to trying again when zwift integration has been sorted out
Emailed my ideas of how to better the app but never heard back. Would be nice to see other training plans and use general rides count towards goals.
Doesn't really have unique features not available in other apps; not worth the price. Notification spams.
Re-joined after first disliking it. Found it a confusing proposition. Is now more clearly training only. I ignore the social part. I'm still confused by its flow. Eg when selecting alt workouts, I always forget to select it... Ending up with not the workout I hoped for. Further: would like more feedback on how I'm doing (like TP...). Integration with Garmin is good. Would be awesome if I could sync the training calendar to eg google/Outlook. Had hopes it developed further. Not convinced yet...
I would find this app useful BUT you can't upload training workouts onto a Wahoo. Fix that and it'll be great.
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
2%
Negative (1-2★)