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Review Insights · Google Play

Joybuy-Don't Just Buy!

Joybuy · 6,038 ratings · ★ 4.2

4.2
★★★★★
6,038 ratings
5 ★
4,644 (77%)
4 ★
0 (0%)
3 ★
232 (4%)
2 ★
0 (0%)
1 ★
1,161 (19%)
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Top complaints - extracted from 13 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"service"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Well, I'm truly speechless...I purchased 3 Strata storage boxes on arrival one was completely damaged so, I took pictures, contacted Customer Services and explained the situation. I've just done a live chat with an assistant called "Lakumu"…" - Grahame Turner

📋 All 13 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Austell Henderson 5/5/2026 v1.0.78
Everything on the site is out of stock, if you order from Northern Ireland,
★★★★ sozzy666 5/4/2026 v1.0.78
Oh dear. An app that promised so much, and delivered so little. It's absolutely not a rival to Amazon or eBay. There's so little choice, it's not even a rival to my local corner shop!
★★★★ heidi lam 4/28/2026
This app is very slow and won’t load. Keeps lagging and doesn’t open properly.
★★★★ Asim Ul-Hassan 4/28/2026 v1.0.75
Had an issue with delivery and customer service was dreadful.
★★★★ Dale Stennett 4/28/2026
constantly telling me stuff in stock when it's not put a massive shopping list together spent over an hour to then get to the cart to be told all of it out of stock 99 plus items . so clearly false advertisement and a fraudulent website
★★★★ Toe Myint Naing 4/19/2026 v1.0.75
Worst app to shop through. It took a month to solve the issue of the parcel they lost, just for my £15 order.
★★★★ King Kang 4/14/2026 v1.0.75
ok asked me if I will download app I will get 399 discount, well waiting. .I will change my review to 5star as soon as you stop lying .
★★★★ Derick Donaldson 4/14/2026
Dreadful worse than the others.
★★★★ Jo Ndinga 4/13/2026 v1.0.75
tellement décevants, ils m'ont fait perdre deux jours, un rdv médical et une journée de travail, rendent les remboursements difficiles alors que c'est eux qui sont en tort, pas de synchronisation entre eux et leur transporteur et la mauvaise foi. Ils mettent une mention sur le site disant que je n' étais pas joignable pour la livraison, alors que le livreur m'a appelé pour reporter la date de livraison que j' ai confirmée avec le service client de la plateforme la veille. Grosse déception.
★★★★ Ionita Cristi 4/10/2026 v1.0.75
they are smart it's was cheap but after they changed the price on all items every single day or week..last time when I buy from them.
★★★★★ Grahame Turner 5/5/2026 v1.0.78
Well, I'm truly speechless...I purchased 3 Strata storage boxes on arrival one was completely damaged so, I took pictures, contacted Customer Services and explained the situation. I've just done a live chat with an assistant called "Lakumu" and when I asked if customer service had received my email the reply was like "I'm not interested" customer service will get back to you. And this is my 1st purchase and this person to me has let Joybuy down for the lack of empathy towards a customer
★★★★★ Steve C 5/5/2026 v1.0.78
I searched for 3 different brands none of which were found. Currently no rival to Amazon. Uninstalling for now.
★★★★★ S anji 4/15/2026 v1.0.75
Expressversand klappt nicht. "bestellen sie bis 18:00uhr und erhalten sie ihre Lieferung am nächsten Tag. also 17:36 bestellt. nächsten Tag Zuhaus gewartet. 15:50uhr kommt Nachricht, es kommt am nächsten Tag. ja, der ist aktuell kostenlos, aber später kostet der ja was. und dann wäre das mehr als ärgerlich

Sentiment summary

77%
Positive (4-5★)
4%
Neutral (3★)
19%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.