Review Insights · Google Play
Kaiser Permanente
Kaiser Permanente · 156,146 ratings · ★ 4.7
4.7
★★★★★
156,146 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"kaiser"
6 negative reviews mention this · 17% of all complaints
★★★★★ "My husband is a Kaiser patient and was experiencing a problem that took 4 steps and 4 months to address. Which at that point the issue had become critical. Taking on more patients, doctors who don't attempt to 'practice' medicine and 'try' …" - Velicia Shearod
2
"work"
5 negative reviews mention this · 14% of all complaints
★★★★★ "random pages do not work, including viewing appointment info" - Sir Digby Chicken Ceaser
3
"doesn"
4 negative reviews mention this · 11% of all complaints
★★★★★ "doesn't even open just spins" - Robert Edie
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
My husband is a Kaiser patient and was experiencing a problem that took 4 steps and 4 months to address. Which at that point the issue had become critical. Taking on more patients, doctors who don't attempt to 'practice' medicine and 'try' to look for immediate ways to diagnose the condition is not the Kaiser I remember from years past. You have trade your core values and mission statement for revenue. That is sad.
doesn't even open just spins
Have been trying to schedule follow up appointments with several of my doctors and the app WILL NOT let me. Very frustrating!!!
random pages do not work, including viewing appointment info
Overall a terrible app
keeps telling me that I cannot agree to to the terms
app doesn't work
worst application ever. I just can't use it over a month. what is?????
App that matches the experience of being a Kaiser member: slow, useless, and glitchy. Messages frequently fail to load, even on fast Wi-Fi. The app is constantly juggling you back and forth between an in-app browser and your real browser and the KP app itself because it's just designed like complete trash. Do yourself a favor and quit Kaiser if at all possible.
Can't click on appointments. It keeps saying "permission error." Permission for what?? Before the last update, it worked fine. Now this rubbish.
notifications don't work, can only schedule a small number of specialties,
update June '26 : can't log in, app is frozen again, reinstalled, still frozen
Just a reskinned "MyChart" app now. The old app worked fine, save for a few issues with chat, or my personal preferences on the perpetual subnested design. ALL pictures and information are pretty much voided now. MyCnart is NOT to same as old KP app, nor should it be advertised as such!
it's hard to get kaiser to do the healthcare you pay for.... luigi ftw
doesn't work any more
long loading times for everything
This longtime health provider is the worst, EXSTREMLY difficult to get referrals, never saw a doctor.
Kaiser has choked HEAVILY in cutting staff/freezing hiring, and patient services/quality of care IS being badly compromised.
worst app on my phone not great to navigate. Shows old info
not loading
lots of problems with unavailable features
Horrible app, like designed by not so smart developers.. Very hard to make appointment, sluggish design. If I want urgent phone appointment why does it matter which clinic I choose?? Do I have to go through all off them to see which doctor is available?? US becoming so brainless :-( just show all doctors available for phone or video appointment, why is the location relevant?? Hire a smart developer. Considering cancel my Kaiser Membership!!
A lot of pages won't load or don't load correctly
Kaiser sucks
I don't like the fact that my information is sold or used for marketing, and data collecting.
app is really slow to load and so cluttered. I login and all this junk on the home page... I'd like to simply get what I came for quickly and not have to wade through all these recommendations. I know what I need! I suggest the suggestions and generic matter go to the bottom of the page for those who have time to keep scrolling. keep the major tiles and personal options at the top, like appointments, Dr and Rx info, etc.
Terrible customer service.
not able to get into appt to check my appt. order meds etc.
while it's great for most functional reasons, it doesn't let you save letters, prescriptions, and test results as PDF files. you would think it would allow you to do so in order to submit a work letter via email. This could have been made more convenient for submitting documentation.
terrible connection with KP today.
consistent login issues
Phenomenally unperformant app, considering what it does.
Sending a message to your doctor rarely gets a response from your doctor but rather a team nurse giving less than satisfactory response.
slow and hard to use.
in general, KP software is not user friendly.
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)