Review Insights · Google Play
Kemo Pro
NumLake Tech Limited · 60,941 ratings · ★ 3.9
3.9
★★★★★
60,941 ratings
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Top complaints - extracted from 74 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
25 negative reviews mention this · 34% of all complaints
★★★★★ "brought last year was great until an update and now you have you pay just to view the camera without warning so now waste of money" - Terry Seymour
2
"subscription"
18 negative reviews mention this · 24% of all complaints
★★★★★ "It is rubbish. I regret buying it. It is a waste of money. The device does not work without a regular subscription to their cloud storage, and they will drain your money indefinitely. It is better to buy a different device. Zero stars" - Elvina
3
"live"
14 negative reviews mention this · 19% of all complaints
★★★★★ "GARBAGE! 0 STARS I have had a lot of issues with my device such as not fully charging. Not holding a charge for long. Also will not allow me to view live feed when someone is at the door. In the late evening, when danger is immediate in my …" - T
4
"money"
13 negative reviews mention this · 18% of all complaints
★★★★★ "It is rubbish. I regret buying it. It is a waste of money. The device does not work without a regular subscription to their cloud storage, and they will drain your money indefinitely. It is better to buy a different device. Zero stars" - Elvina
5
"view"
13 negative reviews mention this · 18% of all complaints
★★★★★ "brought last year was great until an update and now you have you pay just to view the camera without warning so now waste of money" - Terry Seymour
6
"waste"
11 negative reviews mention this · 15% of all complaints
★★★★★ "It is rubbish. I regret buying it. It is a waste of money. The device does not work without a regular subscription to their cloud storage, and they will drain your money indefinitely. It is better to buy a different device. Zero stars" - Elvina
7
"year"
9 negative reviews mention this · 12% of all complaints
★★★★★ "brought last year was great until an update and now you have you pay just to view the camera without warning so now waste of money" - Terry Seymour
8
"device"
8 negative reviews mention this · 11% of all complaints
★★★★★ "It is rubbish. I regret buying it. It is a waste of money. The device does not work without a regular subscription to their cloud storage, and they will drain your money indefinitely. It is better to buy a different device. Zero stars" - Elvina
9
"work"
8 negative reviews mention this · 11% of all complaints
★★★★★ "It is rubbish. I regret buying it. It is a waste of money. The device does not work without a regular subscription to their cloud storage, and they will drain your money indefinitely. It is better to buy a different device. Zero stars" - Elvina
10
"without"
8 negative reviews mention this · 11% of all complaints
★★★★★ "It is rubbish. I regret buying it. It is a waste of money. The device does not work without a regular subscription to their cloud storage, and they will drain your money indefinitely. It is better to buy a different device. Zero stars" - Elvina
11
"waste money"
8 negative reviews mention this · 11% of all complaints
📋 All 74 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It is rubbish. I regret buying it. It is a waste of money. The device does not work without a regular subscription to their cloud storage, and they will drain your money indefinitely. It is better to buy a different device. Zero stars
brought last year was great until an update and now you have you pay just to view the camera without warning so now waste of money
GARBAGE! 0 STARS I have had a lot of issues with my device such as not fully charging. Not holding a charge for long. Also will not allow me to view live feed when someone is at the door. In the late evening, when danger is immediate in my community, my cam will just stop working all together. I have messaged the main board in the app, and have only received basic troubleshooting options. I have tried everything to be sure this camera works at its most optimal, to no avail. I want my money back.
BUYER BEWARE! Terrible experience. I paid for a year of service and experienced problems with it. When I contacted support team, they said they have no proof that I paid and could not locate my account. Now I am stuck with 3 cameras and afriad that I would be ripped of again so I am not using the cameras.
I could watch live anytime but now it won't let me until I subscribe 🤬 what a con this is and no message to let me know.. probably had lots of complaints that's why the name of this app has changed...scammers.
Scam, this is such a useless app. You think you'll have the footage you'll need for your safety? WRONG! Avoid any products from them at all cost!
garbage, after update can't even view live cameras without paying, burn barrel bound! Buy Blink with XR module, free with SD card.
Please get the app stabilised so it saves your settings, really fed up of having to re-do my preferences and having to keep switching settings back on. Get rid of the Cloud subscription, you don't need it as there's a folder 📂 on your mobile to save what you want to.
Still not working UPDATE: They fixed the issue and got the new camera on the subscription. However, we are still having issues with delayed notifications on the app. Maybe improvements are still being made The yearly subscription is pointless if you have to replace a device because you cannot add the replacement product to an active subscription. Contacting the company and getting a response is impossible. Do not purchase from this company. *will update review if this situation is ever resolved
this app takes your subscribers money and wont let you access the highlighted things and there is no one to communicate with regarding it
have to pay for live viewing now,if I wanted the cloud would have chosen a better camera system.
EVERYBODY READ THIS, YOU'LL REGRET IT IF YOU DON'T I've had these devices and apps for like 6 years the original app was called "aiwit." go online and search "aiwit app APK download" find app version 3.2.4 (or 3.2.5, 3.2.6, those are the only options I've found.) **BEFORE YOU DOWNLOAD IT** DELETE THE CURRENT VERSION that requires a subscription to view live feed. THEN download and install the 3.2.4 version, log in, and all of the services that used to be free that no longer are ARE FREE!🤸
really annoyed about this, its usuless. I didnt want to subscribe, was able to use without. now its subscribe only. waste!
Doesnt work now, unless you pay extra for cloud. Shame...kement does not exist. only option is to pay a monthly fee. a total fraudulent...
awful. I even got the subscription and now it's even worse. doesn't record half of the things on my doorstep and now won't let me cancel the subscription. DO NOT WASTE YOUR TIME GET A WYZE CAMERA
this used to be a good product. Now, it is essentially useless without a $150 annual subscription. you can not live play without a subscription, which is ridiculous. Waste of money and will be sending to the trash.
Appalling Service. Since the latest Update of the app (previously Aiwit now called Kemo Pro) I have ongoing problems with the camera turning itself offline for no apparent reason and the live view does not work at all. Its not the internet connection, its nothing to do with battery levels as suggested by customer support. Its to do with the app! I asked for a refund several times as I am now unable to use the camera and I am being ignored. Going to start legal proceedings against this company
Changed names and suddenly the light won't turn on. help chat tells me it doesn't have that capability although I was using that capability for over a year! Now they say I have to download a new app to use the light feature again. I look up the app I was told and it doesn't even exist. Also the camera has started missing a lot of motion no matter the sensitivity setting and with all alerts on. I am not happy at all with the "new company" or any of the updates. Now the zoom feature is disabled.
waste of money I have 2 accounts paid for 2 yearly storage and they dont save to cloud it worthless
I used to have a different app and then all the sudden it changed over to be this one and I lost capabilities of my cameras that I had before the app changed over. I'm unable to digitally zoom anymore and I'm unable to control the lights and they don't come on automatically. the AI person that I talked to within the app tells me I need to download a different app called kement. the only problem is there's no app on here that is called that. they also keep telling me I have a r7 camera but hv r6
no refund on 3 day trial falae advertisement
not working
oh my goodness I must replace. since the change camera is worthless constantly offline, poor detection, and speaking thru two awful. what is going on. I have one at 2 different properties. My my I'm going back to Oasis they are constant and worth the money.
Jumps offline too often, regardless of great connection. For the last few days, the app will not even open. I tried uninstalling and re-installing the app, but to no avail.
not recording movements
waste of time you can't even view your cam without subscription worst surveillance camera pity its 1-5 stars it should be in the negatives
threw it in the trash, your not forcing me to pay a subscription just to view my camera....Bait and switch folks, stay away.
everything worked until it became kemo pro. there's no way to chat with company,No way to adjust the camera view, no way to chat with the person at the door. you will be forced to jail break the device to get it to work. this is a very very hard no. the problem is the app not the device. jailbreak the device and run your own software in docker anything is better than what you have now.
my Doorbell stopped recording despite having subscription, followed all instructions but now won't connect to kemo pro for registration, wi fi connects but no registration so won't work. chat has stopped responding, I am going to have to cancel subscription
App repeatedly fails to show garden when im not at home.
There is no customer service to be found on the app. I canceled the service last year and I just got another yearly charge. I need customer service to contact me about this fraudulent charge.
AFTER 2 YEARS...THIS CAMERA NOW WANTS ME TO PAY $100 A YEAR TO USE IT!!!!! IT'S EXTORTION!!! I'M SO MAD!!! I HATE THIS COMPANY. It wasn't that great to start with. I literally do NOT trust foreign products now!!!
I've had the cameras and app for about 5 or 6 yrs. Soon after buying the product, they started to request a subscription. Now, they have it locked so that you can't view live, or view any notification or talk to your child. They have the cameras locked, so you can't change the software. What a waste of money. Now, I have to throw them out or simply use them with sd cards to capture past events but nothing live.
you can no longer use the app. you have to pay to do anything
Don't waste your money. This bell was purchased as a subscription free app forever. At some point it became live home who started charging & then Kemo pro. They claim on the app that the daily subscription is £0.016 per daybfor a 365 day subscription, go to pay for the subscription & it becomes about £120 for the year. Hardly their stated daily fee & it's cheaper to buy a new subscription free bell
if I don't have the money right now doesn't mean you keep bugging me about payment
When I bought this doorbell camera, it said I could have a live view anytime I no longer have that live view. So I feel very disappointed and misled
it don't work right
this app change its name. and then you started to ask you to pay and then in the customer service is saying to log in with the old name of the app...wdf, I'd of give no star
Somehow my subscription canceled & when I went back into the name changed & pricing went up alot. unsatisfied
bad devices
I don't like to pay a subscription for something that I already paid for
I'm really disappointed with this camera. when I bought this camera, it worked only with cloud and not with s.d card. You had to subscribe and pay for cloud service to watch your videos, but you could watch real time videos if you don't have the service. Now it doesn't give you the opportunity to even watch your real time videos. It pops up a subscribtion that needs to be paid otherwise you can't see anything. And it's getting worst everyday. Not even my notifications are not working anymore.
used to be free. it was nice. the paid version is too expensive. the price plan for multiple devices does not make sense.
Absolute rubbish, BE AWARE. they take you for every penny.
the worst camera ever!
just not good
they said it was going to be free now I can't even look at the camera without paying. be cautious!!!
0.016p per day 365 days is 5.84£ a year i try subscribe and said 119£ a year 🤣🤣🤣
OCT 4TH: The app just keeps getting more ridiculous now I have to watch an ad just to view who's actually by my door at this rate there has to be something better...wow now I have to pay to see live view absolutely ridiculous. takes forever just to charge! been charging all night and only at 51%?!
+ 24 more in the clipboard copy
Sentiment summary
71%
Positive (4-5★)
5%
Neutral (3★)
24%
Negative (1-2★)