Review Insights · Google Play
KFC Canada
KFC Canada · 21,635 ratings · ★ 2.6
2.6
★★★★★
21,635 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
24 negative reviews mention this · 35% of all complaints
★★★★★ "Doesn't work, I keep getting an error when ordering. I guess, just use Uber or something." - Edmond Jr Castillo
2
"doesn"
12 negative reviews mention this · 18% of all complaints
★★★★★ "doesnt open. says something went wrong." - cory m
3
"work"
12 negative reviews mention this · 18% of all complaints
★★★★★ "App simply does not work. Try to open it and you get a message "Something went wrong". Honestly, what is the value of having an app that never works. KFC wants to be successful, but they run their business like a third world country. Hey KF…" - Al Shariff
4
"payment"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Payment literally fails across many methods" - Roxora Xenoa
5
"something"
11 negative reviews mention this · 16% of all complaints
★★★★★ "doesnt open. says something went wrong." - cory m
6
"wrong"
9 negative reviews mention this · 13% of all complaints
★★★★★ "doesnt open. says something went wrong." - cory m
7
"card"
8 negative reviews mention this · 12% of all complaints
★★★★★ "awful app doesn't work with Google Play or credit card" - Laflave
8
"restaurant"
8 negative reviews mention this · 12% of all complaints
★★★★★ "1st time trying. Charged me twice for one order. Called restaurant right away for a refund on second order. Granted. Bank bills me anyway. 2nd time trying. This time restaurant didn't recieve my order. Still got charged. KFC Customer Suppor…" - Michael Sum
9
"went"
7 negative reviews mention this · 10% of all complaints
★★★★★ "doesnt open. says something went wrong." - cory m
10
"something went"
7 negative reviews mention this · 10% of all complaints
★★★★★ "doesnt open. says something went wrong." - cory m
11
"went wrong"
7 negative reviews mention this · 10% of all complaints
★★★★★ "doesnt open. says something went wrong." - cory m
12
"slow"
7 negative reviews mention this · 10% of all complaints
★★★★★ "App is glitchy as heck, so annoying!! so slow to get my order, ridiculous!" - Lynne McLeod
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
doesnt open. says something went wrong.
there is never any offers or deals in the offers section. "That's all for now. check back again soon for new offers". but there never is any.
wont let me look at anything because it wont let me change my pickup settings from a year ago, including the pickup time... a year ago. anytime I try to change it the app crashes or it just doesn't change. can't even look at the menu
App simply does not work. Try to open it and you get a message "Something went wrong". Honestly, what is the value of having an app that never works. KFC wants to be successful, but they run their business like a third world country. Hey KFC, try to learn from McDonald's on how to deploy a working app as well as to run a customer centric business.
trying to up sell way too much
Doesn't work, I keep getting an error when ordering. I guess, just use Uber or something.
I've been trying to sign up for months won't accept my number or postal code
never opens
can't sign in this app
app does not work. it keeps saying expired n to login as guest. Android phone. can't use the deals as the cashier require to order with app
awful app doesn't work with Google Play or credit card
Our order was ignored for hours and there was no way to cancel it without speaking to the designated location- which would not pick up no matter how many times we called. there is no way to connect with customer service. never using again.
genuinely the worst app I have ever used. It's so bad it feels like it was designed to be bad, you would get better luck ordering fron them if you sent them letter instead, or hand delivered your order on a piece of paper, walked back to your home, and waited for your order to arrive. or made it yourself in their kitchen.
doesn't let you order without logging in, but when you try to log in it says there's no account with that information and to make an account. then, when you go to make an account, it says an account already exists with that information.
1st time trying. Charged me twice for one order. Called restaurant right away for a refund on second order. Granted. Bank bills me anyway. 2nd time trying. This time restaurant didn't recieve my order. Still got charged. KFC Customer Support couldn't be bothered to help me. Bank denied chargeback. Now I'm $20 short. There will be no 3rd time. Deleting app.
You can't purchase anything because it still doesn't recognize my postal code.
This app ticks me off. I kept trying to put in an address and nothing would happen it kept asking for my location. Why can't I put in my own location? dumb design. uninstalled and won't be going to KFC.
Payment literally fails across many methods
payment gives issues everytime,worst fast food app I use. should be a pay at restaurant option since order doesn't start until I get here anyways
does not work at all. always says payment cannot be processed. really bad app
App is glitchy as heck, so annoying!! so slow to get my order, ridiculous!
waited very long to get my order
terrible app
Whoever made this app should off themself
you can never register a login account by entering correct phone number. could you please debug?
I DON'T LIKE THE FACT THAT YOU ARE ONLY ALLOWED TO PAY ONLINE WITH A CREDIT CARD. A MAJORITY OF FAST FOOD APPS ALLOW YOU TO PAY AT THE RESTAURANT. PLEASE FIX THIS!!!
Sadly, my last experience with the app was very bad. I had to pay extra money thanks to it. It kicked me out twice and never told me my order was processed, and the third told me my order was accepted. When I arrived to pick up my order, I had three orders almost ready to pick up. I had to pay for the orders. So unexpected and out of budget expense and a lot of chicken to throw away. The app is not going to refund me.
This used to be a great app but last year, an update removed all the payment options. I used to be able to choose to pay at the restaurant after making an order but now I'm required to pay immediately and it doesn't work. Can't use the app to place an order so I can't use any of the deals in the app. I'll have to stick with the paper coupons...
app doesn't accept any of my cards, and offers no "pay in store option" so it's kinda turned me off of KFC when something is 10 dollars when ordered through the app but 17 dollars in store.
too many bugs
online payment is terrible especially card storage
tried to order food off the app. the app wouldn't let me pay via my credit card. After trying to get it to work for half an hour, I got tired and just deleted the app.
Won't accept my phone number. Your setup for offers needs to be revised and or updated
The app wouldn't load the menu, I uninstalled and reinstalled the app, and got an error message every time I attempted to login, after inputting the 4-number code texted to me. The error message falsely claims that the session had expired. Apparently the session expires instantly after inputting the code 10 seconds after the text is received by me. A billion-dollar company with an app that's totally broken 🤡
can't find any locations
doesn't work
I can never sign in and look for app offers. I used to use this app all the time. frustrating
Between this app, the desktop website, and the mobile website, this has been the worst experience trying to place a simple "convenient" order
beware of this app. you will place a order and then get a error message something went wrong. then after a few hours your order gets processed with your credit card without you knowing. a few days later you notice a payment on youe bank app. happen to me 3 times. no customer service other than calling the store.
Absolutely failure, will not allow Amex credit card payment. Waste of time.
doesn't work anymore. just says "Something is wrong"
it is way too complicated favorite orders? you cannot reorder if you want to reorder your order. last time many time it says something went wrong Way too many options when you placing an order. I just want to get in place an order quickly and be on my happy way. impossible to do it with this app
Simply non functional 90% of the time and they removed the google pay options which was their only semi functional payment option everything else never works.
incredibly slow and unresponsive. takes the money from your bank but doesn't send your order to the restaurant
worst app ever
app slow glitchy bad interface, to many loading transitions, I almost gave up on placing my order for how many times it was dropping my cart randomly and making me re start
app is the worst app. your losing customer bcz of the unresponsive app.
ever time I try to use the app it tells me something went wrong. I'm not happy with it at all
app is now dysfunction because you cannot pay. I have a new Google pixel 10 on 5G connection and first tried paying with Google pay. payment was refunded to my account because it didn't go through on the app. The second time i tried confirming my payment in my credit card app and it didn't work either. transaction just sits there loading in the KFC app and never processes
payment doesnt work
+ 18 more in the clipboard copy
Sentiment summary
34%
Positive (4-5★)
7%
Neutral (3★)
58%
Negative (1-2★)