Review Insights · Google Play
KFC India online ordering app
Yum Brands Inc - KFC India Division · 264,849 ratings · ★ 3.7
3.7
★★★★★
264,849 ratings
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Top complaints - extracted from 71 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
30 negative reviews mention this · 42% of all complaints
★★★★★ "always order getting accepted then they are rejecting it when we are ordering through the app" - Arthi Subash
2
"delivery"
17 negative reviews mention this · 24% of all complaints
★★★★★ "I am extremely disappointed and frustrated with the service I experienced from KFC tonight. I placed my order through the KFC app around 8:50 PM, expecting a normal delivery experience. Even at the time of placing the order, the estimated d…" - Damon
3
"customer"
15 negative reviews mention this · 21% of all complaints
★★★★★ "I'm extremely disappointed with my experience with the KFC app, having had a terrible time both times I've used it. The first order was delivered late, after 2 hours, and the packaging was subpar. The second time, my order was canceled 2 ho…" - Sk asma Begum
4
"experience"
14 negative reviews mention this · 20% of all complaints
★★★★★ "I'm extremely disappointed with my experience with the KFC app, having had a terrible time both times I've used it. The first order was delivered late, after 2 hours, and the packaging was subpar. The second time, my order was canceled 2 ho…" - Sk asma Begum
5
"service"
14 negative reviews mention this · 20% of all complaints
★★★★★ "I am extremely disappointed and frustrated with the service I experienced from KFC tonight. I placed my order through the KFC app around 8:50 PM, expecting a normal delivery experience. Even at the time of placing the order, the estimated d…" - Damon
6
"care"
10 negative reviews mention this · 14% of all complaints
★★★★★ "I'm extremely disappointed with my experience with the KFC app, having had a terrible time both times I've used it. The first order was delivered late, after 2 hours, and the packaging was subpar. The second time, my order was canceled 2 ho…" - Sk asma Begum
7
"ordering"
9 negative reviews mention this · 13% of all complaints
★★★★★ "always order getting accepted then they are rejecting it when we are ordering through the app" - Arthi Subash
8
"customer care"
9 negative reviews mention this · 13% of all complaints
★★★★★ "I'm extremely disappointed with my experience with the KFC app, having had a terrible time both times I've used it. The first order was delivered late, after 2 hours, and the packaging was subpar. The second time, my order was canceled 2 ho…" - Sk asma Begum
9
"food"
8 negative reviews mention this · 11% of all complaints
★★★★★ "I went to KFC at 9:30 PM, but they said all the food was sold out and that they were only serving Swiggy and Zomato orders. Then what is the point of keeping the shop open? I placed an order through the KFC app, and it was accepted. After w…" - Deepak Dileep
📋 All 71 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
bad interface
super
I'm extremely disappointed with my experience with the KFC app, having had a terrible time both times I've used it. The first order was delivered late, after 2 hours, and the packaging was subpar. The second time, my order was canceled 2 hours after I placed it, and I've yet to receive a refund. The customer care seems unresponsive, and I find it frustrating that orders are accepted without proper tracking. I would advise against downloading the app and request a FULL REFUND for my recent order
I am extremely disappointed and frustrated with the service I experienced from KFC tonight. I placed my order through the KFC app around 8:50 PM, expecting a normal delivery experience. Even at the time of placing the order, the estimated delivery time shown was already quite late - 9:41 PM - but I still accepted it and waited patiently. However, what happened afterward was completely unacceptable. Even after 9:50 PM, there was absolutely no meaningful update regarding my order. The app trackin
one of the worst app for customer service, Too bad. can't even complaint properly, i had a delivery and tried to complaint, but the app is such a wrong example for it. I couldn't complaint properly, it asks for invoice no. and the delivery bill has no invoice no. i think kfc is the worst delivery app .very dissapointing for such a big company.
very disappointed no contact details very worst
worst app too much Taking time to payment and order
I visited Connaught Place A Block Outlet on 7th May 2026 at 3:30pm, while placing order through kiosk, I was informed that credit card machine is not working on the particular kiosk. Requested the executive to take order at the counter, refused and informed that order can only be placed at the Kiosk. The outlet had only 1 customer apart from me, still the staff didn't bothered to take the order. Walked out without placing order. Pathetic customer service.
waste of time Don't order sivakasi branch
I went to KFC at 9:30 PM, but they said all the food was sold out and that they were only serving Swiggy and Zomato orders. Then what is the point of keeping the shop open? I placed an order through the KFC app, and it was accepted. After waiting for a long time, they said there was no food available and that they would only provide orders for Swiggy and Zomato customers. Very bad experience.
worse apps
not useful ❌
now they have downgrade their food quality and quality now it is not value for money if any buddy wants to waste their money or health can go to kfc
1 hour back i got scam by *sector 20 Panchkula Haryana* outlet. i have ordered online at 6:48 pm & the app show it will be delivered before 07:34 pm with rider *Jagsohan Badwar* has accepted to deliver my order. but the app kept showing only this. I tried to call back the restaurant but they never picked the call. At 11:49 all of a sudden it showing my order was delivered & is showing in completed orders. They actually don't need otp for such scams as i never shared otp. international brand scam
The app is very lagging and I can't even order after 11 PM.
very disappointed 😞
extremely poor service
Worse experience. I had to wait for one hour for my order and they cancelled without refund. This app has to be removed from playstore
app not working properly
horrible ui and horrible service
worst app i ever used there is no cancle operation and content opection and i order food on 8 pm and i didn't get delivered the food when i try to content and complain there no will be busy and there is no opection for cancle so i didn't have any chance to get my money back
I am highly disappointed with my recent KFC order placed at 8:25 PM. The delivery was expected by 9:17 PM, but even after 10:02 PM it was not delivered, forcing my husband to visit the outlet and collect it himself. Customer support was also unresponsive. This caused unnecessary inconvenience and poor customer experience. I request immediate action along with compensation for the inconvenience caused, failing which I may escalate the matter through consumer complaint platforms. Very bad exp.
worst app
very bad experience with kfc. I have order from kfc app and paid online but still after 2 hour i do not get my order. neither they are responded. vey bad service
worst service. no customer care. no order cancel option. no way to reach or escalate things
Ordered waited for more than 1 hour and contacted kfc but the number is Invalid.atlast got the number and asked and he said there is no delivery agent .really bad
worst food ordering app. the order is late. the customer care doesn't respond at all.
waste app, all ratings are fake, not all useful with this, zomato is faar better than this
App is very bad, doesn't allow us to add address, delivery not on Time
worst experience
Bad delivery. Food neber delivered
No customer support, no order updates, only delays
worst food delivery application.. customer service is worst... Uninstalling the application
worst app .... why do u even have the option of gift when it doesn't function properly
Too much delivery delayed
Don't order through the kfc app, plz use Swiggy or zomato, almost 2hr time took to deliveverd order, there is no proper customer service always busy with customer care.so guys plz don't use kfc application, I faced lot of issues. plz use third party application like Swiggy and zomato
worst experience.this is the second time i am facing this issue.ordered 10 pc hot and crispy chicken bucket.received only 7 pc.last time misssed burger.no response from restaurant or customer care.
This just an app where you can order ,you will not get guarantee to get your order. Initially they shows a estimated time but that is just system generated no reliability of that.you can order in the morning,to get it by evening.
very bad experience and late delivery always no proper communication too. always disappointing has to go to kfc branch myself to get my order most of the times what's the point of ordering online then.
bogus app
After accepting suddenly canceled my order. Very disappointing app experience. Not recommended.
very slow and you people are scamming like giving coupons but it's not working worst
u guys r actually very smart not letting us choose the offers all offers r greyed out I wantedb100 off or 99 for 2 hot n crispy except the zinger offer nothing was available to choose
Buggy application. Cannot remove cart item. Resturant keep location closed. Cannot order as well. Weird things with this application.
they are taking high amount
worst experience
whatever order place your not given proper material
worst ever I have seen delivered my order after 1 hour 20 min and very soggy cold and was smelling very bad may be very old chicken I had ordered in mujaffarpur from iconic plaza near by to me,, it was worst experience I would not be ordering anything from kfc...
after ordering food and taking the money waiting for 45 min ...then a message came your money will be refunded within 5 to 7 working days...kids were waiting for kfc ...why this if you are not confident about the delivery..then why you took order and make me pay ..the option for cash on delivery was also not given..very bad experiance
worst app, very bad experience in customer care service. no control in delevery partner. ordar ke 2 ghante bad aya.
+ 21 more in the clipboard copy
Sentiment summary
72%
Positive (4-5★)
0%
Neutral (3★)
28%
Negative (1-2★)