Review Insights · Google Play
KIC Wellness
KIC Wellness Pty Ltd · 356 ratings · ★ 3.8
3.8
★★★★★
356 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"workouts"
6 negative reviews mention this · 26% of all complaints
★★★★★ "Limited gym workouts but the ones they have are good. The main issues is that there are frequent bugs with the app" - Bridgette Lane
2
"videos"
4 negative reviews mention this · 17% of all complaints
★★★★★ "I'd love to give this app 5 stars, but honestly my experience has not been good. The workouts and content are lovely and engaging, but the app will not play videos without my screen locking after 30seconds and I cannot cast videos to my TV …" - E Rich
3
"times"
4 negative reviews mention this · 17% of all complaints
★★★★★ "I'd love to give this app 5 stars, but honestly my experience has not been good. The workouts and content are lovely and engaging, but the app will not play videos without my screen locking after 30seconds and I cannot cast videos to my TV …" - E Rich
4
"anything"
4 negative reviews mention this · 17% of all complaints
★★★★★ "So you can't use this app without buying it? Because before you download it, it dosent say anything about buying, until you'rve downloaded it and in it😒" - tasha C
5
"work"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Limited gym workouts but the ones they have are good. The main issues is that there are frequent bugs with the app" - Bridgette Lane
6
"android"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Terrible on android" - Chloe Renehan
7
"recipes"
4 negative reviews mention this · 17% of all complaints
★★★★★ "So difficult to navigate and buggy. Doesn't load properly, can't easily find workouts I want or recipes, doesn't remember my selections. Frustrating experience!" - Amanda Allisey
8
"issues"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Limited gym workouts but the ones they have are good. The main issues is that there are frequent bugs with the app" - Bridgette Lane
9
"love"
3 negative reviews mention this · 13% of all complaints
★★★★★ "I'd love to give this app 5 stars, but honestly my experience has not been good. The workouts and content are lovely and engaging, but the app will not play videos without my screen locking after 30seconds and I cannot cast videos to my TV …" - E Rich
10
"fine"
3 negative reviews mention this · 13% of all complaints
★★★★★ "I'd love to give this app 5 stars, but honestly my experience has not been good. The workouts and content are lovely and engaging, but the app will not play videos without my screen locking after 30seconds and I cannot cast videos to my TV …" - E Rich
11
"response"
3 negative reviews mention this · 13% of all complaints
★★★★★ "I'd love to give this app 5 stars, but honestly my experience has not been good. The workouts and content are lovely and engaging, but the app will not play videos without my screen locking after 30seconds and I cannot cast videos to my TV …" - E Rich
12
"subscription"
3 negative reviews mention this · 13% of all complaints
★★★★★ "I'd love to give this app 5 stars, but honestly my experience has not been good. The workouts and content are lovely and engaging, but the app will not play videos without my screen locking after 30seconds and I cannot cast videos to my TV …" - E Rich
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
YOU HAVE TO PAY TO USE THE APP
So you can't use this app without buying it? Because before you download it, it dosent say anything about buying, until you'rve downloaded it and in it😒
Could not get it to work further than the subscription page.
Downloaded the app, put details in but can't even sign up because the app keeps closing!
clunky at best, previous versions won't allow you to select "no meal" when you don't need a meal in the planner. currently still doing thing it right now. latest update just did a spinning face thing when I went into the app. have had to uninstall and reinstall so I can now get into the app but still I can't remove meals that I don't want. could be great but the app is junk.
Terrible on android
This app is seriously so buggy on android, I literally tried to just create a log in 5 times!! FIVE TIMES and it crashes before I can input my password a second time! SMH guess you're only a target client if you own an iPhone...
Sadly the reviews aren't the joking. The android app is useless. I can't use it at all. Definitely needs to be fixed. Would love to use the KICBump part of the app ASAP.
So difficult to navigate and buggy. Doesn't load properly, can't easily find workouts I want or recipes, doesn't remember my selections. Frustrating experience!
So many tech issues with the app! I love the workouts and recipes, but the app crashes constantly, logs me out, daily workouts won't load at all, and can't connect to Spotify. I can use the web browser version just fine but it has way less workouts available. I contacted the KIC help desk about this over 6 months ago and they told me they are aware the Android version has a lot of glitches but they were working on fixing it.. if anything its worse now!! I wouldn't recommend this app.
App keeps crashing half way through workout when playing music. Have attempted to restart numerous times and seem to always crash towards end of first set. Could never finish anything to the end.
Whenever I play a video it will play for about 20 secs to 2 mins and then the video will stop and I have to close it and open again. So frustrating - especially in the middle of a HIIT workout because it ruins the increased heart rate that you're supposed to be achieving. It's not my Internet because Ive tried it on data and WiFi where both work fine for anything else (including fast streaming of youtube etc) I'm really gutted as i was looking forward to this app after hearing great things!
As soon as i purchased the $49.99 for a 3 month subscription it kicked me out of the app and said i needed to renew my subscription, pay again. I contacted the developers and received no response. Then it stated i wasn't eligible for a refund. I just want what i paid for please! Super disappointed, may as well of flushed my money down the toilet.
Limited gym workouts but the ones they have are good. The main issues is that there are frequent bugs with the app
I'd love to give this app 5 stars, but honestly my experience has not been good. The workouts and content are lovely and engaging, but the app will not play videos without my screen locking after 30seconds and I cannot cast videos to my TV from the app (not an issue with my phone, other apps are fine). I've reached out three times to Kic's email with absolutely no response, I am now paying for a subscription that I realistically cannot use :( I'd save your money!
So many tech issues. The casting is really only apple friendly. It also buffers alot when working out using their program. The music is very loud over the instructor. Pretty disappointing
no ability to just see program. it's videos only
Doesn't work well
Swapping meals doesn't work for me. This is on a Pixel 2 device (Edit: Not sure why you're going through replying to 2 year old reviews, but you've got my name wrong in your response)
The workouts are good but to be honest the two girls on the app talk as though the audience is girls aged 12-13... I.e. like this is the first workout you've ever done and generally just a bit childish. The activities with instructors are good otherwise when it's just them. Otherwise I have to mute the videos...
Recipes may need a redo. Tried the goji-bery ripe recipe and it fell apart. Honestly only trialed for the recipes. Get all the exercises on YouTube for free
Good and bad. I downloaded the app a few days ago and while the exercises and recipes are really good, the app keeps crashing on me. I was in the middle of a set and all of a sudden the videos disappeared - this has happened 3 times and I've had to reopen to start the workouts again. Obviously this is not productive so will unfortunately unsubscribe.
I cannot even start to download this. My internet connection is good but won't even get to starting the download
Sentiment summary
66%
Positive (4-5★)
12%
Neutral (3★)
22%
Negative (1-2★)