Review Insights · Google Play
Klarna: Smarter everyday money
Klarna Bank AB (publ) · 1,842,254 ratings · ★ 4.8
4.8
★★★★★
1,842,254 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"klarna"
7 negative reviews mention this · 24% of all complaints
★★★★★ "why do I feel you almost have to give blood to use the app. footprint is verification, facial scan , footprint scan. take your temperature. ... Klarna is good this app have 5 step verification makes me not like it." - Da DJ
2
"work"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Give us back stocard functions. It's bad enough you forced us all into this app, now you've removed the widget we all used every day?! Terrible decisions and a garbage app that doesn't work without an internet connection. If service is spot…" - Evan Ashdown
3
"money"
4 negative reviews mention this · 14% of all complaints
★★★★★ "try changing your mind before completing a purchase and they'll still hold your money for 10 days. they propose plans and then reject them and hold your funds." - Mohammad Al-Saati
4
"cards"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Give us back stocard functions. It's bad enough you forced us all into this app, now you've removed the widget we all used every day?! Terrible decisions and a garbage app that doesn't work without an internet connection. If service is spot…" - Evan Ashdown
5
"scan"
3 negative reviews mention this · 10% of all complaints
★★★★★ "why do I feel you almost have to give blood to use the app. footprint is verification, facial scan , footprint scan. take your temperature. ... Klarna is good this app have 5 step verification makes me not like it." - Da DJ
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Give us back stocard functions. It's bad enough you forced us all into this app, now you've removed the widget we all used every day?! Terrible decisions and a garbage app that doesn't work without an internet connection. If service is spotty in a store, you cannot access loyalty cards...
lie about check out price when ordering
we have fees, we just don't call it interest (and it's actually a lot higher than interest)
why do I feel you almost have to give blood to use the app. footprint is verification, facial scan , footprint scan. take your temperature. ... Klarna is good this app have 5 step verification makes me not like it.
try changing your mind before completing a purchase and they'll still hold your money for 10 days. they propose plans and then reject them and hold your funds.
won't work on my laptop
One word...RUN. If you ever have a refund of a product, they will scam you out of your money. It's almost a month and I have yet to receive my payment. I ordered from Puma and they have provided me with every piece of evidence stating that they had processed the return down to the reference number of the return but Klarna keeps stating that they haven't received it but won't provide me any proof. Use Affirm instead. You will not be disappointed.
use affirm klarna will screw you
I don't owe this money
don't ask for my finger print please remove it
app issues keep crashing approve you withdraw money with no orders with weird error message
Klarna is charging service fee on it's pay in 3. No communication to it's customers and no notification, just a decision made behind the desk and rolled out.
I would not recommend anybody getting this hardly any store accepts this its a complete waste of time your better off using afterpay this is complete junk
too slow
this is one of many apps that I can't get pass the log in code sent to your email. even though it's reads it sent it to my phone ......
So I will start with the beginning of the story. I paid on temu some things with klarna. After I applied for refund the Klarna company has tried to charge 12 euro and when I got on the app I don't have nothing to pay. So what's happening guy's?
app rarely loads.
cannot upload onto new phone =glitch
App stability is poor. deleted it can't even log in anymore.
horrible annoying app
The app is not opening, hanging... When i need to scan a card so disappointed, uninstall
Dreadful user experience. Advice using anyone else.
HAD PROBLEMS WITH A COMPANY SPOKE TO KLARNA BUT THEY STILL BLOCKED MY ACCOUNT
multiple thing on the app do not work tried going to the website but the just redirect you to the app i keep getting a technical error on our part message but nothing has worked since I downloaded it 5 days ago
Andorid Widget just gone, so no quick acces sto loyalty cards anymore
credit options are not clear
can't extend payments no more
I am trying to scan the ID but it didn't work. I tried more then 10 times. Klarna wrote to try again. I can not use my cards since 1 week because of your poor software. Why don't you let me to login with the 2 codes, sms and email?
I cant link a bank account or find my debit card know I own them $21 in fees
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)