Review Insights · Google Play
Klook: Travel & Activities
Klook Travel Technology Ltd. · 138,715 ratings · ★ 4.3
4.3
★★★★★
138,715 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"klook"
11 negative reviews mention this · 38% of all complaints
★★★★★ "absolute joke of a service. and if you have an issue, I hope you're willing to wait a whole day for "customer support" to get back to you, only to inevitably be incapable of fixing the issue. DONT BOOK THROUGH KLOOK, go straight to the sour…" - kristy wimmer
2
"service"
8 negative reviews mention this · 28% of all complaints
★★★★★ "Unable to contact the support. Terrible service." - Leonardo Buratta
3
"customer"
8 negative reviews mention this · 28% of all complaints
★★★★★ "worst experience they booked and we don't get check in . property says it's overbooked.we faced lot of problems . . after talking customer care they said we will refund your booking amount only . and with terms and conditions that you will …" - Pradyumn Gupta
4
"refund"
7 negative reviews mention this · 24% of all complaints
★★★★★ "worst experience they booked and we don't get check in . property says it's overbooked.we faced lot of problems . . after talking customer care they said we will refund your booking amount only . and with terms and conditions that you will …" - Pradyumn Gupta
5
"support"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Unable to contact the support. Terrible service." - Leonardo Buratta
6
"card"
6 negative reviews mention this · 21% of all complaints
★★★★★ "very confused.. not clear information for buying sim card, and no one can be ask.." - pey marsangap
7
"booking"
6 negative reviews mention this · 21% of all complaints
★★★★★ "worst experience they booked and we don't get check in . property says it's overbooked.we faced lot of problems . . after talking customer care they said we will refund your booking amount only . and with terms and conditions that you will …" - Pradyumn Gupta
8
"customer service"
6 negative reviews mention this · 21% of all complaints
★★★★★ "absolute joke of a service. and if you have an issue, I hope you're willing to wait a whole day for "customer support" to get back to you, only to inevitably be incapable of fixing the issue. DONT BOOK THROUGH KLOOK, go straight to the sour…" - kristy wimmer
9
"booked"
5 negative reviews mention this · 17% of all complaints
★★★★★ "worst experience they booked and we don't get check in . property says it's overbooked.we faced lot of problems . . after talking customer care they said we will refund your booking amount only . and with terms and conditions that you will …" - Pradyumn Gupta
10
"work"
5 negative reviews mention this · 17% of all complaints
★★★★★ "so i was looking to buy a ticket for an attraction the next day, i put in my cart, tried to pay the next morning, and when i tried to pay it said i had unusual activity and it blocked all payment. i was jumping though hoops trying to get in…" - Taylor Spiegelberg
11
"money"
4 negative reviews mention this · 14% of all complaints
★★★★★ "worst experience they booked and we don't get check in . property says it's overbooked.we faced lot of problems . . after talking customer care they said we will refund your booking amount only . and with terms and conditions that you will …" - Pradyumn Gupta
12
"issue"
4 negative reviews mention this · 14% of all complaints
★★★★★ "absolute joke of a service. and if you have an issue, I hope you're willing to wait a whole day for "customer support" to get back to you, only to inevitably be incapable of fixing the issue. DONT BOOK THROUGH KLOOK, go straight to the sour…" - kristy wimmer
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unable to contact the support. Terrible service.
very confused.. not clear information for buying sim card, and no one can be ask..
worst experience they booked and we don't get check in . property says it's overbooked.we faced lot of problems . . after talking customer care they said we will refund your booking amount only . and with terms and conditions that you will get email you should fill the form . i didn't even remember to do it i didn't get my money refund . it's total scan you may prefer another application
absolute joke of a service. and if you have an issue, I hope you're willing to wait a whole day for "customer support" to get back to you, only to inevitably be incapable of fixing the issue. DONT BOOK THROUGH KLOOK, go straight to the source and book there. klook is unreliable, and offers poor customer service
worst customer service, very confusing interface designed to cause mistakes, and will not refund even just a few minutes after booking. got offered klook cash for a fraction of my loss. Never book using klook and if you do use a credit card as you will need to submit chargeback requests guaranteed.
I spent a reasonable amount of money on Klook packages and intended to spend more. Until I injured my knee and was unable to attend one of my booked packages. I reached out to them-an hour or two outside of the cancellation window, to be fair-to see about cancelling due to my knee pain (I could barely walk for a few days). They stated they'd only refund my purchase if I provided medical documents and proof of the injury. I was in a foreign country: I didn't go to the hospital. That's just crazy.
crashed
I booked a hotel and paid using the GoPay payment methods. The money was transferred to Klook but the booking was not yet made or failed. It says "24 hours CS" but I have waited 3 hours to contact CS agents and it's waiting line still 30+ I need help to confirm my booking or at least my money back. Thank you for your understanding
so i was looking to buy a ticket for an attraction the next day, i put in my cart, tried to pay the next morning, and when i tried to pay it said i had unusual activity and it blocked all payment. i was jumping though hoops trying to get in touch with customer service to see why i was even flagged but they had no answers only told me to wait or try different logins or cards, i tried every card i had any different logins and they were flagged, how the hell does this work?
Stupid app, so hard to book, customer support sucks,
Activated eSim จาก voucher ที่เพื่อนซื้อมาให้ไม่ได้ มี QR แต่ไม่มีที่ให้ Scan QR
too much ads.
when I tried to book a KL aquaria ticket, the app showed no confirmation and instead popped up some advertisement after providing the card details. so I booked again, but even the previous booking had taken place despite the app issue. so I ended up paying twice and klook has refused refund and I'm still fighting with their support team, so be careful when you use their app
Providing some klook points as compensation instead of a practical resolution is an unacceptable way to handle a legitimate service issue. It is disappointing that a request to adjust an airport drop-off time-submitted nearly 20 hours in advance-was rejected, especially after I provided clear documentation that the airline rescheduled the flight due to technical reasons. This experience has significantly damaged my trust in your service, and I will be reconsidering any future bookings with you.
some of the worse support I've seen. don't bother using this in Japan, it doesn't work and you're going to get ripped off. go direct or use another app.
worst app
First time I booked cancelled.... such a waste...
I was using this for all my bookings in Japan and honestly it is very convenient to use, until I found out that I have to pay the hidden security deposit when I rent a car through Klook. While booking it showed me that there is no deposit required I just have to give my credit card but won't be charged when I pick up the car, but in contract it is written that I have to pay a refundable 100K yen security deposit and only by credit card, & what if I don't have it? booking cancelled without refund
eSIM does not work.
no customer service support within app. have to work for hours even got 2 customer in the queue. seemed like no one is working within klook as customer support. there's a system issue, yet they refused to do anything to rectify. their promo code seemed bogus (those popular ones) as neither my friends nor I had gotten it. it's fully redeemed at the moment it touches 0.00. strange.
Beware of this app. From my experience, they advertise bogus events from supposed operators, take your money, then cancel and use your money until they make a refund. Do not rely on anything you read or see on this app.
Worst app! I will never recommend klook to anyone. When you in foreign country and click help button, the apps always crash and no one from klook team is able to assist! At the end, we miss the train and pay extra for the taxi. Klook customer service was also terrible! In compare to their competitor Trip, Trip are much much more better! Very disappointed with Klook service nowadays as it getting worst and wost! And your price so much expensive. Updated 05/04/26: No improvement at all. No cs.
Complete trash, payment failed, utter waste of time
Animation in the apps makes my phone feel like it was from 2016.
I've stopped using klook. There was a period I used it a lot and was a gold member. Now I've realised there are other, better options that sell the same things at better prices, with more vouchers that don't run out in 0.001 seconds (which is ridiculous btw @klook).
Couldn't get my credit card to work. Even though it works elsewhere.
only ads
They need to be more clear about currencies. I bought an attraction in Japan for 200¥ each and found out after booking that I have been charged in Chinese Yuan instead of Japanese Yen. I'm not even Chinese. So the actual price was much higher than expected! Showing JPY or CNY etc. would be safer, as obviously some currencies have the same symbol. I spoke to customer service, and after waiting 48 hours they wouldn't refund me.
While I love using Klook as a product for ease of travel bookings, this Klook app keeps hanging on my phone (pixel 10a) and I have to uninstall/reinstall it at the start of each use.
Sentiment summary
83%
Positive (4-5★)
2%
Neutral (3★)
15%
Negative (1-2★)