Review Insights · Google Play
KPN Fresh: Best Priced Grocery
KPN Fresh · 129,241 ratings · ★ 4.9
4.9
★★★★★
129,241 ratings
🎯 Build a better version
Top complaints - extracted from 53 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
12 negative reviews mention this · 23% of all complaints
★★★★★ "Beware of KPN. They advertise misleading offers and provide very poor customer support. I have been following up on my refund for the past four days, but I have not received any proper response or resolution. This has been a very disappoint…" - Nagaprasada Pathi
2
"order"
10 negative reviews mention this · 19% of all complaints
★★★★★ "poor app settings to i am trying to order some item from last halfanhour its stracked at payment" - Saradha Devi
3
"delivery"
10 negative reviews mention this · 19% of all complaints
★★★★★ "no delivery" - K. VASU
4
"customer"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Beware of KPN. They advertise misleading offers and provide very poor customer support. I have been following up on my refund for the past four days, but I have not received any proper response or resolution. This has been a very disappoint…" - Nagaprasada Pathi
5
"support"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Beware of KPN. They advertise misleading offers and provide very poor customer support. I have been following up on my refund for the past four days, but I have not received any proper response or resolution. This has been a very disappoint…" - Nagaprasada Pathi
6
"experience"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Beware of KPN. They advertise misleading offers and provide very poor customer support. I have been following up on my refund for the past four days, but I have not received any proper response or resolution. This has been a very disappoint…" - Nagaprasada Pathi
7
"customer support"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Beware of KPN. They advertise misleading offers and provide very poor customer support. I have been following up on my refund for the past four days, but I have not received any proper response or resolution. This has been a very disappoint…" - Nagaprasada Pathi
8
"poor"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Beware of KPN. They advertise misleading offers and provide very poor customer support. I have been following up on my refund for the past four days, but I have not received any proper response or resolution. This has been a very disappoint…" - Nagaprasada Pathi
9
"delivered"
6 negative reviews mention this · 11% of all complaints
★★★★★ "item not delivered and not able to complain" - Rama Srinivasan
📋 All 53 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Beware of KPN. They advertise misleading offers and provide very poor customer support. I have been following up on my refund for the past four days, but I have not received any proper response or resolution. This has been a very disappointing experience. I hope they improve their customer service and refund process.
poor app settings to i am trying to order some item from last halfanhour its stracked at payment
item not delivered and not able to complain
careful about the milk subscription scam. Shows INR 99 for one month. actually you have to visit shop and buy a minimum 99 rupees valued items to redeem. if milk costs more than 24 you have to pay difference.
Very disappointing experience. I purchased 1.048 kg of Poha with a sticker price of ₹52.40, but I was charged ₹57.64 at the billing counter. @laggere Mart is misleading and unfair to customers. I have already reported this issue to your official email ID with all the details, but I have received no response. Poor customer service and no accountability for billing errors. Please improve pricing accuracy, billing transparency, and customer support. I hope the management takes this issue seriously
If I could give 0 star, I would. First visit at Banjara Layout store and worst experience. I accidentally selected brown eggs while on a call and immediately apologized, requesting a bill cancellation. Instead of helping, the billing staff became rude and one even kicked a shopping basket in frustration. Looks like their billing system is so poor that staff take it out on customers. Checked reviews later on google - this seems to be a recurring issue. Never visiting again.
not good location selected not saving and only location show near go to purchase say but 2,3km come store
no delivery
200 rs pending payment not credited so far
wrong address with wrong landmark staff call is automatically goes as spam calls lot of bugs in application even delivery boy is seeing lots of compliments abt. application don't install and book order
waste app does not deliver anywer first improve the delivery location wide then launch ur app
very worst not delivering any location in tirupati
very very very worst app in my life. I have ordered many times in this app but they blocked my number one day and saying that we cant able to unblock.. i dont no why they can't... waste app
most delivery locations became unserviceable in Bangalore where earlier we used to get it delivered.
fate we order in this app. never timely delivery happens. products are not at all stocked even after we call them for months , except shock bearing call centre no access to entire top team. zero response or rectification of complaints. today my delivery assured in 26m even after 3 hrs no delivery I checked app tells already delivered, they have just closed the order status as delivered after many calls refund will come after a week which is not my fault. reason incorrect ordering on myside.
stopped delivery service in our area.
இந்த மோசடிக்காரர்களிடம் எச்சரிக்கையாக இருங்கள்.
They show a rate.but the amount of products in the showroom is different.also very bad attitude of the sales women in the shop.
THE KPN STORE IS JUST BESIDE ME AND APP ONLINE DERIVERY IS NOT SERVICABLE WAT IS THIS PLEASE MAKE ONLINE SOON STORE IS VERY NEAR TO ME
worst service. they've closed online shopping and forcing customers to shop offline
no online service available for many locations
first order offer is not available
very poor app and wrost service
always incorrect otp
Not delivering the order, customer support is even worse, they dont even have store contact to check and let us know what is the status, totally unreliable service
i had a good experience before in the starting when I downloaded the app. but not I am experiencing poor service...that's the reason I have given one star even after calling customer support and sending them mail for refund they don't do it and then so many products are missing. such an awful experience.such a pathetic experience I had this time. it's not 1 ruppee 2 ruppee literally the product worth 80 ruppees is missing.
worst service
This app used to be very useful, and I was a regular customer until last March. After returning from vacation, I tried to place an order, but the app now shows my area as unserviceable. This is very disappointing, especially since the service was previously available in my location. I hope KPN Fresh restores service to my area soon.
flop app
still app not yet started time weast
Please don't buy things from this app, they are clearly cheating people. for my last order I am suppose to receive 6 apples as per there description but received only 5 apples and did not get refund for the same and for order abine 249 rs they are supposed to give free onions that is also missing. when called customer support they are harrassing like send email though I have followed there process to report the issue . Very much disappointed with KPN.
please don't buy anything in this app. it's totally scam .
pathetic customer service. misleading commitments. Not once they are able to deliver on the committed time. Ineffective customer care support
not serviceable in my area
my experience with KPN is horrible. they do not keep their promises, they have issues in deliverables like short supply etc. they are advertising that they give complementary items when the purchase exceeds a certain amount, but they don't deliver. when inquired with their customer support executive on the shortcomings, they are letargic in responding. No more online purchase with KPN. ENOUGH IS ENOUGH
Delivery time shown on the app is meaningless. App shows 30mins or less but they take more than an hour to assign the delivery partner and delivery.
late delivery and vegetables are not delivered and no response for refundable
sending expired and soiled items again and again. not recommended at all for fresh items. it's not at all fresh. after using for more than a year, today I uninstalled it.
No respect for workers, no extra payment if they work on holiday, no OT amount if they work for more than shift time, they give more work and less salary totally worst management (Bengaluru all stores)
(Not deliver all locations) when i installed the app that showing not delivered to your location this is very disappointed
very worst service
Worst app experience. I tried to log in and received the OTP, but the app kept showing "Invalid OTP." I contacted customer support by phone, and they advised me to send an email regarding the issue. I sent the email as instructed, but I have not received any response or support. This has been very frustrating, and I request that my issue be resolved as soon as possible.
Worst app. cancelled all important item after ordered and payment completed. Refund low amount only. Cheating app
no much offers, not at all competitive, charges change accordingly, depends upon number of items.
@KPNFresh I am extremely disappointed with my recent order. The chicken delivered had a very bad smell and appears spoiled/unfit for consumption. This is a serious food safety concern
In kpn fresh plz Check the item and collect it. Very Very Worst Experience.
Not serviceable in 560068. That too I knew after installing and logged in. Better add a list of serviceable area pincodes in your about section. So users do not waste time and energy like me!
App doesn't work. just keeps flickering
after installation,it is showing,we are not available but store is in 2km distance only.Atleast view option is also not enabled to see.
order placed before 1 hour still delivery agent not assigned nowadays kpn is getting worst
+ 3 more in the clipboard copy
Sentiment summary
100%
Positive (4-5★)
0%
Neutral (3★)
0%
Negative (1-2★)