Review Insights · Google Play
Kris+ by Singapore Airlines
Singapore Airlines Limited · 4,316 ratings · ★ 3.6
3.6
★★★★★
4,316 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"login"
6 negative reviews mention this · 19% of all complaints
★★★★★ "login more than 5 time already and it still doesn't register my login" - Alvin Ong
2
"kris"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Constantly receiving - Kris+ facing technical difficulties now during login" - Mn C
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bookings, trips, flight times, airport maps ? Nah! Just up-selling stuff you don't want.
every time i use the app it needs an update lol
Urgent: Latest version & previous version are down. Cannot show Miles. cannot click Challenge
Down whenever you want to make payment
login more than 5 time already and it still doesn't register my login
Constantly receiving - Kris+ facing technical difficulties now during login
app cannot login 28 Jan 8.50pm
Sign in kept failing, by the time it was fixed my Kris points had expired. Poor experience with this app.
slowest app in 2025 and probably 2026
keep loading and cant use at all. bad experience
vouchers always expire because I cant login to the app. I key in the right password and even login using biometric but I get thrown back to the login page. By the time the update that fixes it is released my vouchers have already expired
can't load anything especially after updates. info all disappears
Tried booking a hotel on krisflyer vrooms. The booking failed and my miles were deducted, and my miles balance is now zero. And they say it takes 6-8 weeks to refund. Insane!
Just downloaded the app and unable to open the app due to compatibility issues. This is a new phone that was just bought this year
why can't I download this on Samsung Z Fold 7
Saying my phone us not compatible. A good app should not be like that, so irresponsible.....
don't buy vouchers from Kris+ point...the aggregate app they don't work, I bought a voucher for Ryde and I couldn't add the credit... basically money wasted, try to contact Kris+ bloody helpless.... Never again
krisshop is SUPER laggy. im having 5g connection but everything from search to adding to bag is a pain. i had to restart the app 3 times
I ordered the iPhone 17 on 19 Sep as the platform indicated that delivery will be within 10 days. Up till now, there is no update and only when I called the customer service was I told that they will deliver from 13 Oct onwards. I requested to cancel the order but was also told that it is not possible. Truly appalled by the bad service! This is the first and the last time I will be shopping online with Kris+.
first time use. after OTP, constantly says there is issue with app and back button. Second day and still the same technical difficulty after OTP
Doesn't even run on a fresh install. Encountered an issue verifying your device.
unable to link to google pay. please have better instructions on using with google pay.
I have used it for about 3 years now. the kris flyer app has limited partners and rewards. the points are restricted and there is a limitation to convert the points to miles. I shall stop using it as I don't get any benefits using it as compared to other cashback app
it says my device is not compatible, why create an app that is so restrictive?????
wondering why the app is not compatible with my android phone
Can't login. After entering email and password, it sends me to the homepage, but not logged in. No error message or anything to explain why I'm not logged in. Dumb app with bad QC.
I haven't been able to log in since the beginning of June 2025. After several correspondences with Kris+, they requested a copy of my photo ID as proof of identity. I felt extremely uncomfortable with this request and asked for an alternative solution or a detailed explanation of why my photo ID was necessary. SIA did not accommodate my request and essentially stated that it was photo ID or no access. It's no loss to me; I won't be using this app again.
so complicated just to redeem the 10% off, isn't this applied automatically, the choices shown you don't know what's that. please make it simple during payment time.
not able to login. entered login details but keeps saying I'm not logged in
spending required to qualify for Esso promotion not clear
suddenly not able to use the app even after redownloading. error keeps saying encountering issue verifying your device. sent email to support team but no response since more than a week.
Difficult to use for first-timer
Sentiment summary
65%
Positive (4-5★)
0%
Neutral (3★)
35%
Negative (1-2★)