Review Insights · Google Play
Kris+ by Singapore Airlines
Singapore Airlines Limited · 4,381 ratings · ★ 3.6
3.6
★★★★★
4,381 ratings
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Top complaints - extracted from 34 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"kris"
6 negative reviews mention this · 18% of all complaints
★★★★★ "lousy in using krispay miles and partial with cash payment" - Evelyn Soon
2
"miles"
4 negative reviews mention this · 12% of all complaints
★★★★★ "lousy in using krispay miles and partial with cash payment" - Evelyn Soon
3
"update"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Update today 21June, account is still locked since 16June, kris+ app have bad system error, I hv emailed each day for last 6days to no avails. The kris+ has been locked, called to follow up requesting the reset to be done asap. I hv reset t…" - Sutiono Han
4
"login"
4 negative reviews mention this · 12% of all complaints
★★★★★ "login more than 5 time already and it still doesn't register my login" - Alvin Ong
📋 All 34 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
lousy in using krispay miles and partial with cash payment
options available only Sydney and Melbourne. Just don't waste time downloading and installing. Not worth if you not frequently travelling to Syd or Mel .
Update today 21June, account is still locked since 16June, kris+ app have bad system error, I hv emailed each day for last 6days to no avails. The kris+ has been locked, called to follow up requesting the reset to be done asap. I hv reset the password before log in in in the third time, and still the account was locked. I was told to wait after 24hours, which I find not acceptable, even krisflyer can be done immediately. I hv voucher and Birthday and Father Day celebration.
I am using Xiaomi 15. Over the weekend, the app keeps hanging at the loading page and unable to load into the home page. This is frustrating as it used to be ok.
No customer service available.
Annoying always asking for rating in every payment. 😡
Bookings, trips, flight times, airport maps ? Nah! Just up-selling stuff you don't want.
every time i use the app it needs an update lol
Urgent: Latest version & previous version are down. Cannot show Miles. cannot click Challenge
Down whenever you want to make payment
login more than 5 time already and it still doesn't register my login
Constantly receiving - Kris+ facing technical difficulties now during login
app cannot login 28 Jan 8.50pm
Sign in kept failing, by the time it was fixed my Kris points had expired. Poor experience with this app.
slowest app in 2025 and probably 2026
keep loading and cant use at all. bad experience
vouchers always expire because I cant login to the app. I key in the right password and even login using biometric but I get thrown back to the login page. By the time the update that fixes it is released my vouchers have already expired
can't load anything especially after updates. info all disappears
Tried booking a hotel on krisflyer vrooms. The booking failed and my miles were deducted, and my miles balance is now zero. And they say it takes 6-8 weeks to refund. Insane!
Just downloaded the app and unable to open the app due to compatibility issues. This is a new phone that was just bought this year
why can't I download this on Samsung Z Fold 7
Saying my phone us not compatible. A good app should not be like that, so irresponsible.....
don't buy vouchers from Kris+ point...the aggregate app they don't work, I bought a voucher for Ryde and I couldn't add the credit... basically money wasted, try to contact Kris+ bloody helpless.... Never again
krisshop is SUPER laggy. im having 5g connection but everything from search to adding to bag is a pain. i had to restart the app 3 times
I ordered the iPhone 17 on 19 Sep as the platform indicated that delivery will be within 10 days. Up till now, there is no update and only when I called the customer service was I told that they will deliver from 13 Oct onwards. I requested to cancel the order but was also told that it is not possible. Truly appalled by the bad service! This is the first and the last time I will be shopping online with Kris+.
first time use. after OTP, constantly says there is issue with app and back button. Second day and still the same technical difficulty after OTP
Doesn't even run on a fresh install. Encountered an issue verifying your device.
unable to link to google pay. please have better instructions on using with google pay.
I have used it for about 3 years now. the kris flyer app has limited partners and rewards. the points are restricted and there is a limitation to convert the points to miles. I shall stop using it as I don't get any benefits using it as compared to other cashback app
it says my device is not compatible, why create an app that is so restrictive?????
wondering why the app is not compatible with my android phone
Opening of app very slow to react
spending required to qualify for Esso promotion not clear
suddenly not able to use the app even after redownloading. error keeps saying encountering issue verifying your device. sent email to support team but no response since more than a week.
Sentiment summary
65%
Positive (4-5★)
0%
Neutral (3★)
35%
Negative (1-2★)