Review Insights · Google Play
La Pino'z - Order Pizza Online
uEngage · 68,421 ratings · ★ 3.8
3.8
★★★★★
68,421 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
16 negative reviews mention this · 31% of all complaints
★★★★★ "order cancel karneka option nahi hai first online payment done feer apna man mani karte hai bahot late karte hai delivery dene me or call karne pe bolte hai time lagega or feer cancel karo bolenge to bolte hai aap kardo app se or yaha optio…" - Pinky Shahi
2
"delivery"
12 negative reviews mention this · 23% of all complaints
★★★★★ "delivery time is very Long" - Ritesh Kumar
3
"service"
11 negative reviews mention this · 21% of all complaints
★★★★★ "very bad services of Radhika vihar outlet , unhappy with service and quality" - Manendra Singh
4
"outlet"
10 negative reviews mention this · 19% of all complaints
★★★★★ "very bad services of Radhika vihar outlet , unhappy with service and quality" - Manendra Singh
5
"pizza"
8 negative reviews mention this · 15% of all complaints
★★★★★ "I had ordered pizza for ₹ 750 and they sent me almost rotten pizza..the crust part was not fresh it was very dry..even after doing all online procedures, sending pics and videos, they didn't refund my money back..my money got wasted...worst…" - Nargis Shaikh
6
"experience"
8 negative reviews mention this · 15% of all complaints
★★★★★ "I had ordered pizza for ₹ 750 and they sent me almost rotten pizza..the crust part was not fresh it was very dry..even after doing all online procedures, sending pics and videos, they didn't refund my money back..my money got wasted...worst…" - Nargis Shaikh
7
"late"
6 negative reviews mention this · 12% of all complaints
★★★★★ "order cancel karneka option nahi hai first online payment done feer apna man mani karte hai bahot late karte hai delivery dene me or call karne pe bolte hai time lagega or feer cancel karo bolenge to bolte hai aap kardo app se or yaha optio…" - Pinky Shahi
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very bad services of Radhika vihar outlet , unhappy with service and quality
fake brand
delivery time is very Long
service not properly
order cancel karneka option nahi hai first online payment done feer apna man mani karte hai bahot late karte hai delivery dene me or call karne pe bolte hai time lagega or feer cancel karo bolenge to bolte hai aap kardo app se or yaha option nahi hai app me cancel order ka very worst service or customer care ka call nahi lagta or call karenge to only 10 to 7 time available on this side please do not order on this side app
app is ok. ..can be better..but ders no customer service !
average
i can't order one thing why 👎
Outlet number is switched off worst app don't ask to choose location before placing the order
"Your app interface is very misleading. Even though my order was marked as a 'Pickup' in the details, the main tracking screen clearly showed 'Rider is on the way to deliver your order'. This confusing status created a misunderstanding. Please fix this bug in your application."
I had ordered pizza for ₹ 750 and they sent me almost rotten pizza..the crust part was not fresh it was very dry..even after doing all online procedures, sending pics and videos, they didn't refund my money back..my money got wasted...worst experience..
they are scammer please do not order online and if you are ordering food then don't pay online. Once you pay to the order after that they even don't attend your call.
very bed service very bed
very bad👎
worst experience, testless pizza
a stupid app which is made to be installed forcefully at the counter, this app has got faith issues, and stupid option which is made based on owner's nuisance, it has option for in vehicle delivery, again for that vehicle has to be present at the location..if not the payment will not be accepted, incase if server down if there's issues with the payment theres no door delivery and COD option. I sincerely don't recommend this app to anybody who's got a busy schedule in life..
very bed 😡😡
App showed delivery by 10:30 AM but the outlet said it’ll take much longer when I called them. False delivery time shown. Very disappointing. I ordered from vaishnodevi Circle and this happened a second time.
i dont know who gave them 5 star reviews ?? its d worst app no cust. support no app support no answers from outlets they'll never answer ur calls n ordered frm them at 8:43 showed the same will b delivered in 45 min. and no response for 1 n half hr wow no one to contact n their outlet never answer ur calls called frm unkown no. they stopped talking as soon as u said i have placed a order indian pizza brand fr sure showing its quailty. very poor brand n service, will never reorder frm them
worst app , phele paise kam show hota h phir baad me badh jata h
A too late dilivery
gota vandematram store near my location but delivery is very late not good food and quality my 1027 money is waste
so bad . company refund too late ..don't buy ever.
horrible experience.i ordered from Indira nagar lucknow outlet ..they take 2 hours to deliver pizza ..neither the rider pick up the call or outlet person is talking rudely..rider is roaming around and lying that he is stuck in traffic..it takes 1.5 hr to him to reach just 2.5 km
always catch-up missed pleass care
worst service there is no delivery person order deivered in1 hour 15 minutes pls sure before order there is no cancel order button
no update on delivery time required after you order anything
very bad experience at junagadh zanzarda road outlet. even after 30 minutes order is not even ready to dispatch.....really really bad experience
પિઝા સારા છે પણ ડિલિવરી ટાઇમ બોવ લાગે છે ૩૦મિનિટ નુ કહે પણ ૧ કલાક ઉપર કરી નાખે છે બાકી ટેસ્ટ ને બધી રીતે સારું ડિલિવરી ટાઇમ પર થાય તો સારું રહે
You order, u pay and it says order not placed. but resturant received the order 😂. the product and testing team need to work on it
cash no dilivery not available
Third Class Service
order is not even picked up even after 1 hour 15 minutes still waiting for pickup 3rd class service already emailed but no response
Staff Behavior Too bad at Rajkot Virani Chowk Branch with seating arrangement not as pet customer.
no way to raise genuine concerns with the main app aggregator. voice connect possible only with outlet. no call centre or grievance redressal
They promote themselves in a misleading way, and the service is terrible; the pizza arrived hard as a rock. They also lie about getting instant cashback, but it takes three days to arrive-and it’s only 10 rupees. totally fake app..😡
always worse offers than swiggy/zomato
don't go to this side maneger not good very bad behaviour and parking pro
bad experience
Very disappointing experience with La Pino'z Pizza. I placed my order, but immediately noticed that the delivery address was not reflecting correctly. I called customer support right away and even tried to share my order ID, but the executive didn't bother to collect it and started assisting without verifying my order. I was assured that my pizza would be delivered, but it never reached me. After waiting for more than 35 minutes, I received a call from the outlet asking me to come and collect
worst app
very poor service unprofessional approach staff not able to answer for delivery time and not cancelled my order
Ordered for delivery with delivery charges which got cancelled and later order for pick up but these people attached the bill with cancelled bill with delivery charges on pick up - outlet deoghar Jharkhand
worst services. don't order if you are hungry and waiting for your food. it took 1 hour forty minutes for then to deliver and everything was cold which made the food tasteless. above all the outlet is just behind our residence. don't recommend anyone too.
VERY BAD EXPERIENCE THE PIZZAS WERE TOO SOUR AND ARRIVED TOO LATE
very late delivery
didn't have a proper place to complain about the bad taste and worst delivery.
pizza not warm When complained, response was poor
"We received our order after one and a half hours, and even then the pizza was completely cold. It was a total waste of money. Please do not order from the Rau store. We had a very bad experience."
the app is glitchy.
+ 2 more in the clipboard copy
Sentiment summary
71%
Positive (4-5★)
4%
Neutral (3★)
25%
Negative (1-2★)