Review Insights · Google Play
lastminute.com: holiday deals
BravoNext SA · 21,474 ratings · ★ 3.7
3.7
★★★★★
21,474 ratings
🎯 Build a better version
Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"booking"
12 negative reviews mention this · 24% of all complaints
★★★★★ "Very bad experience booking flights. Won't touch them again." - Patrick
2
"customer"
12 negative reviews mention this · 24% of all complaints
★★★★★ "Still waiting for my refund with no proper response from customer support. The “Need Help” system just loops you through the same automated process again and again without resolving anything. Very frustrating experience and poor handling of…" - Savvas Galeadis
3
"service"
10 negative reviews mention this · 20% of all complaints
★★★★★ "terrible terrible customer service. booked a hotel recently through this app, status of booking "processing" for a week and a half. I contacted their online chat, as that's the only option of contacting them, all three times I was told it h…" - Steve L
4
"chat"
8 negative reviews mention this · 16% of all complaints
★★★★★ "It's chat bot is useless and it didn't send my booking through right either. I explicitly chose a window seat because I get nausea otherwise 🤢" - Eloy Hartog
5
"customer service"
8 negative reviews mention this · 16% of all complaints
★★★★★ "terrible terrible customer service. booked a hotel recently through this app, status of booking "processing" for a week and a half. I contacted their online chat, as that's the only option of contacting them, all three times I was told it h…" - Steve L
6
"flights"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Very bad experience booking flights. Won't touch them again." - Patrick
7
"refund"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Still waiting for my refund with no proper response from customer support. The “Need Help” system just loops you through the same automated process again and again without resolving anything. Very frustrating experience and poor handling of…" - Savvas Galeadis
8
"flight"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Very bad experience booking flights. Won't touch them again." - Patrick
9
"crashes"
6 negative reviews mention this · 12% of all complaints
★★★★★ "map view crashes the app every single time. think I'll book elsewhere" - Louisa King
10
"book"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Very bad experience booking flights. Won't touch them again." - Patrick
11
"useless"
6 negative reviews mention this · 12% of all complaints
★★★★★ "It's chat bot is useless and it didn't send my booking through right either. I explicitly chose a window seat because I get nausea otherwise 🤢" - Eloy Hartog
12
"change"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I booked my flight via lastminute and I bought all the insurances but when it comes to change my return flight to the next day I had to pay 99 euros as the difference while they told me the difference would be 35 euros then they sent an ema…" - manijeh khaneghaiee
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Very bad experience booking flights. Won't touch them again.
map view crashes the app every single time. think I'll book elsewhere
It's chat bot is useless and it didn't send my booking through right either. I explicitly chose a window seat because I get nausea otherwise 🤢
absolutely useless app (pixel 8) crashes nonstop, always when logging in or using the map
It's the most broken app I've ever used. Anytime you open the map view it freezes. I thought it was just slow but last time it completely froze my phone for ten minutes! I couldn't exit the app, couldn't even turn off the screen. How can a basic map be so broken?
Still waiting for my refund with no proper response from customer support. The “Need Help” system just loops you through the same automated process again and again without resolving anything. Very frustrating experience and poor handling of customer claims.. Response to the comment: It is sad to see that you post publicly things that are against the law. Please check EU law
You fu*kers, said that you'll give full refund for cancelation of flight done from your end and now gave me just 189 euros out of 500 euros, scamsters, basta*ds.
terrible terrible customer service. booked a hotel recently through this app, status of booking "processing" for a week and a half. I contacted their online chat, as that's the only option of contacting them, all three times I was told it has been reserved and will receive confirmation soon. Had to make direct contact with the hotel to confirm the reservation who stated they have not received anything from this company. Had to escalate and receive refund and cancelled booking.
Definitely a scammy company! I’ll never book anything from lastminute.de again.
DO NOT BOOK LAST MINUTE FLIGHTS! they do not answer the phone or emails, Live chat just takes your round in circles without actually speaking to a human, then they reply 36 hours later after the flight has already been and gone , It is last minute flights so why is there way of contacting you at the last minute or even within 24 hours? Not any cheaper than any other website, not worth the hassle! Had to book different flights and, then wait 30 days for a refund! try skyscanner instead.
I would rate in minus if there was an option.Dont use this application if you are interested to travel somewhere.Over all very poor service. They dont even have customer service and they won't respond to emails we should directly deal with everything waste of money and time.Go for other applications. These kind of apps must be removed from playstore or app store which are kinda fake apps. Thanks.
Was good, but now with bugs. Every time I choose map view the map freezes and very slowly returns to the list view. It's a shame as I've been using it for a few weeks with no problem and even tried a new install without success.
1 fois suffira. Se renvoient la balle avec les intermédiaires à qui pourrait faire un changement, jusqu'à ce que tant de temps soit perdu qu'on n'y puisse plus rien une fois le bon interlocuteur trouvé. Je pensais me simplifier la vie en réservant avec 1 seul organisme mais c'est l'inverse. Quant au "service client," on dirait des bots en boucle plus que des humains leurs agents... Réponses standards avec politesse factice ou comment nous envoyer paître de manière passive agressive. Plu jamais !
Still a terrible app crashes all the time
**honestly do not use**. They do not cover you with atol. It has been an utter nightmare to deal with them. if you link your Google account to them (as prompted) it will change the name on your booking. This will happen after you have correctly inputted your details. At no point will the system ask you or catch this glaring error resulting in flights being booked that are unusable. Also, don't expect to get any support within the 24hr period after the purchase was made. 0/5 star.
They are fraudsters avoid! They will change your package dates till you can't go on the holiday anymore. When you ask for refund they will keep 50% stating they reserve rights or make up commissions and charges up. You will spend days on chat with them and get no where.
Nu imi place deloc , intri pe site iti da zbor ieftin , intri pe aplicatie nu le mai gasesti ... Nu recomand acest app 😕
This is one of the most unprofessional and disrespectful service applications I have ever experienced. The fees charged after cancellation are unbelievable and completely illogical. I was charged approximately 1200€ after cancelling my booking, without any clear explanation or detailed breakdown of these charges. There was absolutely no transparency regarding why this amount was deducted. I originally booked tickets for about 1900€ and requested cancellation more than 10 days in advance.
The app has so many issues. Crashes when you want to open trip details. I will never use this app ever again.
SCAM! This app is designed to book flights, but then the flights do cannot be managed changed or cancelled. Contacted airlines and the booking is not in my name.
Had a terrible 😔 experience with them. Even after 72 hrs and 96hrs there was no confirmation sent for the ticket, and money was debited. when asked there is utterly no reply. no response from customer care and on top of everything their chat is a super flop. they don't have a phone number to reach out which is a big negative. I will never be their customer again .
very poor experience. impossible to get in touch with a human.
Never thought Checking in could be as hard as they make it. Useless app. Makes you go to the airline page and look for your flight yourself, so they do nothing. Not to mention the redirect link doesn't work. They don't do anything at all it seems.
please avoided booking from these type of apps/ sites if you want to avoid being stranded, very bad customer service.
Trying to log into the app......but it keeps saying there's an error. Appaling app
next to impossinle to contact customer care in case of emergency. current flight disruptions are very poorly handled.
Catastrophique, systématiquement des problèmes avec les vols que personne ne peut résoudre.
do not book with these guys. do not buy travel insurance with these guys. they will not help you if something goes wrong.. they just want to take your money
Price went up for somewhere i was looking at while clicking in and out of property link. Rival was cheaper
Very bad experience can't redeem voucher agent will never helpful wrost experience
the worst app, with worst customer service and higher prices. I will never use it again and won't recommend it to anyone.
the app was working fine until it start crashing and give an error. I am in Egipt at the moment and today I will fly back to london. no way to see boarding passes due to a crash error since yesterday. I had to ask my son in London to enter in the web site in London download the boarding passes and sent hem to me via email.
Lastminute got the money from the companies when flights are cancelled but don't give back the money to the customer... even if you ask several times they pretend to make the money transfer.. When there is no problem it's a good app but when there is something wrong be careful.
chat function unusable as keyboard remains hidden
Advertising like they own Eurostar but when it comes to booking only offer flights as the travel option on Hotel + Transport
I don't know what you did but it doesn't show anything from my city anymore. used to work just fine.
I have been trying to change my flight with Lastminute for over a month, even offering full date flexibility, yet I’m always told no flights are available. There is also no direct customer service number for flight changes. I called the only number I found and was transferred to the wrong queue every time, with no real assistance. This lack of support and clear communication is very disappointing.
nothing loads on the website, app would let me change my location so could only search from London (I am nowhere near) deleted app
Useless company. Despite all my efforts to tell them that a hotel they reserved for me were denying I had a booking, I arrived and they refused me accommodation. Then when I had to book a replacement hotel they refused to refund me the full amount. They are not a customer focused organisation. Don't expect good customer service. You won't get it
no 24/7 chat support
can't save searches. glitchy filter system, can't always choose multiple options. can't filter reviews - no way to tell when they were written. can't favourite/save hotels. no option to report app issues at any time
v difficult to cancel my hotel booking. the robot is useless and impossible by phone. customer service is rubbish
- TOTAL CATASTROPHE - This app is a disgrace!! Absolutely NOTHING works on this app. Every single feature is broken. Booking crashes, payments fail, and trying to manage a flight feels like wrestling with a brick. Customer service? Nonexistent. It’s beyond frustrating - it’s insulting! How can a company still run an app this useless in 2025?!?! A total waste of time, energy, and patience. Avoid this disaster at all costs! -5 *
terrible, keeps sending me around in circles and has dead links....chat link is dead, help common questions wants me to go to Google play.
cette application permet à l'entreprise de ne pas respecter la loi Française concernant la vente par internet et en particulier le droit pour le consommateur d annuler sans frais dans les 7 jours. 190euros "volés" sur une commande erronée ("réservation hotel ds 15j d un montant de 530 euros). A fuir.
I booked my flight via lastminute and I bought all the insurances but when it comes to change my return flight to the next day I had to pay 99 euros as the difference while they told me the difference would be 35 euros then they sent an email and told me it would be 75 euros and just in 48 hours of support time it turned to 99 Euros. BTW the flight was more expensive than other platforms. I won't recommend last minute it was my first purchase and it will be last. I don't
Why do I have to change my language in order to see the prices in Euros? Doesn't make sense at all...
I don't like the fact that I use the UK English on my cell and automatically the currency is set to Pond Sterling. Without possibility to adapt. No way I am going to set my cellphone to my native, nor to USA language.
the app crashes when I try to log in.
booked with this company and got a good deal. went to get my bank card asked to speak to the same person but got someone else and another booking cost more.I asked to cancel because I didn't need 2 they cancelled but still waiting for refund. my bank was notified. save.
Sentiment summary
67%
Positive (4-5★)
5%
Neutral (3★)
28%
Negative (1-2★)