Review Insights · Google Play
LastPass Password Manager
LastPass US LP · 235,442 ratings · ★ 3.7
3.7
★★★★★
235,442 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"passwords"
7 negative reviews mention this · 22% of all complaints
★★★★★ ""Switch to premium" button does nothing in mobile app. Unable to access passwords." - Mihkel Lukats
2
"password"
6 negative reviews mention this · 19% of all complaints
★★★★★ ""Switch to premium" button does nothing in mobile app. Unable to access passwords." - Mihkel Lukats
3
"account"
5 negative reviews mention this · 16% of all complaints
★★★★★ "the app NEVER auto-fills correctly. and they had a serious breach. I switched to nordpass and this works as a charm now. Also, my subscription renewal failed due to change in cc number. To my horror, for the first time in my life, although …" - Cookie Factory
4
"constantly"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Constantly requires me to sign in again, even with biometrics enabled." - David Adams (Psycardis)
5
"mobile"
4 negative reviews mention this · 13% of all complaints
★★★★★ ""Switch to premium" button does nothing in mobile app. Unable to access passwords." - Mihkel Lukats
6
"access"
4 negative reviews mention this · 13% of all complaints
★★★★★ ""Switch to premium" button does nothing in mobile app. Unable to access passwords." - Mihkel Lukats
7
"been"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Never has an app been so difficult to log into. Follow the steps to the letter and still cant get in. It lets me change my master password but somehow the new password never works. Then it locks you out." - Jacob Mann
8
"master"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Never has an app been so difficult to log into. Follow the steps to the letter and still cant get in. It lets me change my master password but somehow the new password never works. Then it locks you out." - Jacob Mann
9
"master password"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Never has an app been so difficult to log into. Follow the steps to the letter and still cant get in. It lets me change my master password but somehow the new password never works. Then it locks you out." - Jacob Mann
10
"work"
4 negative reviews mention this · 13% of all complaints
★★★★★ "the app NEVER auto-fills correctly. and they had a serious breach. I switched to nordpass and this works as a charm now. Also, my subscription renewal failed due to change in cc number. To my horror, for the first time in my life, although …" - Cookie Factory
11
"phone"
4 negative reviews mention this · 13% of all complaints
★★★★★ "CONSTANTLY, CONSTANTLY signing me out. I've one phone and yet it is CONSTANTLY recognized as a NEW device nearly every single time I try to use Last Pass. I truly HATE this app so much, it is BY FAR my most HATED app!!!!!" - Ronan J
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Constantly requires me to sign in again, even with biometrics enabled.
the app NEVER auto-fills correctly. and they had a serious breach. I switched to nordpass and this works as a charm now. Also, my subscription renewal failed due to change in cc number. To my horror, for the first time in my life, although lastpass does not have my new cc info, they somehow managed to take money off of my cc even though they only know my old cc number. the privacy violation gets worse I cannot remove my cc number, I would have to delete my entire account. switch people!
"Switch to premium" button does nothing in mobile app. Unable to access passwords.
Never has an app been so difficult to log into. Follow the steps to the letter and still cant get in. It lets me change my master password but somehow the new password never works. Then it locks you out.
The app constantly sign-out. Then it needs a confirmation from double authentification. It is annoying to use the app. It would be very convient to have multiple URLs linked to an account. Not very compatible with microslop. It will ignore the email and autofill incorrect password.
Stupid way of storing passwords results in multiple entries for a given site. There appears to be no easy way to consolidate them that they make easy to understand. Help is extremely difficult to get.
Impossible to recover access of master password. Loosing a vault with content over a decade. Worst experience.
CONSTANTLY, CONSTANTLY signing me out. I've one phone and yet it is CONSTANTLY recognized as a NEW device nearly every single time I try to use Last Pass. I truly HATE this app so much, it is BY FAR my most HATED app!!!!!
I hate this app with a passion. if I could get my family members to switch I would. Takes @ least 6 attempts to accept my Masterpassword when I am constantly disconnected from the internet.
Things that used to work well just stopped working and have never worked since. I've contacted support, they ignore me.
This app auto-renewed my premium subscription but keeps giving an error saying it can't connect to Google Play and is prompting me to buy premium membership again. This app just steals your money with the current broken version of the app as of this post.
Demands money if you want to log in with your mobile and a pc
the app is dying on Samsung..
downloaded this just to give a review. it should go f itself. im using the website version and it keeps on logging itself out and is so buggy. do not pay for this.
Works like a charm on all sites and login.usefull feature the secure notes. android is now @ v16 and nothing works in a poco7 pro..too bad:(
Used to be a relatively decent password manager but then they were completely pwned by hackers. Randomly signed me out one time on my phone, I put in the right master password, and despite having two MFA on, and it still would not let me, emailed me saying unknown device signed in(!) and they proudly claim they blocked it. That wasted more of my precious time when I needed it. Hard pass, There are better ones out there.
Slow to fix problems with mobile app, seems criminal. UI on web isn't great. Most important - doesn't work off line in the app.. I have been locked out of my passwords in time critical situations. If you work in any place without wifi/cellular access look else where. Great example, WIFI on flights... you want to log in somewhere don't count on this app helping. The suggested fix is to reinstall the app. Not to mention all the internal failures at data protection.
passwords randomly removed
I've been a user for 10 years, and now they're really shipping ransomware. Lock my own passwords behind a paywall? Uninstalled, account deleted.
FAILED - THEY JUST BROKE IT They just made a major update to their Web site, and I can't save any updates to my existing, PAID, passwords - their "fancy new editor" panel is BROKEN. And when I try to open a case, I keep getting long error codes, so I can't even submit a ticket - SO IT'S COMPLETELY BROKEN AT THIS POINT. I've had a paid account for over 10 years, and their lame chat system makes it impossible to reach anyone because of the errors. FAIL FAIL FAIL FAIL FAIL FAIL FAIL FAIL FAIL
This app seems to lose my master password and you can't recover your acct!
Stop vibe coding! After last update, stuck in offline mode. The app is now useless, again.........
Latest update has stopped me from logging in... absolute garbage
why can't I use this app anymore on my Samsung s9 phone
last pass sucks on my Android phone. doesn't autofill, makes me login over and over (pin and password) doesn't detect the app or site I'm logging into. Sad i paid for it. :-( also sad i spent so much time and energy saving logins and passwords. passkeys? forget about it.
You are good at sending locked out emails but not the ones to approve a new device.
1password is better.. LastPass annoys me with its SAVE feature that closes & disappears the entry, when I simply want to save my invaluable work & keep entry open. WARNING: LP shockingly prioritizes CONVENIENCE over security in default settings.. it stays signed in and open permanently unless YOU set a timeout. WARNING: You've been DOXXED. Turns out LP was lying when they said all was encrypted.. the URL'S for everything are NOT. So when LP was hacked, all your secret URL's leaked. Bad.
Requires a premium subscription now, just to access the mobile app. otherwise use our service, but you'll have to do that on your pc. Disappointed Lastpass. May have to move on to Keeper.
it is a textbook example of enshittification, when once a first mover and a leader has lost its positions because of mismanagement and greed
painful. inconsistent.
inconsistently comes up as an option to auto fill. Often results in duplicates of the same account for websites and apps, which then get out of sync.
Does not work some of the time.
Sentiment summary
65%
Positive (4-5★)
6%
Neutral (3★)
29%
Negative (1-2★)