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LATAM: Flights, Hotels, Cars
LATAM Airlines Group S.A. · 420,515 ratings · ★ 4.7
4.7
★★★★★
420,515 ratings
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Top complaints - extracted from 64 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"latam"
8 negative reviews mention this · 13% of all complaints
★★★★★ "absolutely awful service, trying to book a return (open) ticket, spent 45mins already on 8 phone calls ... surely simple; name, reference, the date of return and voila ... but NO , CALLS answered then waiting 45mins then cut off. DONT USE T…" - Domi Jean
📋 All 64 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I can't do anything to log in the worst\how i am going to book my\nFlight
expensive worst airline
receive a repeated error code over and over again when trying to book a trip and there is no chat option or anyone to help with the problem
This app is hard to navigate and doesn't work. The website direct you to their help centre and then the phone number for Australia has AI to assist you and that doest work. Not customer support email. All I wanted was a vegan meal and it's impossible to order!! Very frustrated.
Trying to login for days, without success. What a disaster.
Horrible, cada vez que inicio la aplicación deja de responder, una tortura tener que manejar mis vuelos por este medio
horrivel na unica vez que preciso usar esse app ele esta bugado. estou no aeroporto e nao consigo acessar o app
App makes no sense. Existing flights do not show up for booking. Instead of guiding to the next available date, it just tells you to change your search. So, I can basically change my search 100 times and still get the same nil results. Useless.
the absolute worst customer service
Wasn't able to book the flight due to a bug on the site, but they sure did take my money, instantly via pix (Brazil), and will give it back in 1-5 working days, during which, obviously, I won't be able to book my flight. Criminal!
app does not respond. everytime I open the app it just closes up
it goes away!!!
Abre y se cierra sola. No puedo usarla.
muito instavel, fecha sozinho e não permite fazer nada
really bad experience so far... it's been 2 weeks since the app simply stopped working, I have tried everything and nothing, what a waste of time
Horrible. Led my partner to a scam link then when we tried to tell their customer services about it, they told us to try writing back to that same link. They gave no answers or support. Really unprofessional.
worst airline, worst app, cant even request a meal!
App não apresenta as opções para compra de passagens, apenas a mensagem: A busca está demorando mais que o normal...
absolutely awful service, trying to book a return (open) ticket, spent 45mins already on 8 phone calls ... surely simple; name, reference, the date of return and voila ... but NO , CALLS answered then waiting 45mins then cut off. DONT USE THIS COMPANY UNLESS YOU ARE DESPERATE... constantly on hold ... SHAME ON YOU LATAM 😳 plus English is absolutely shocking
probably the worst app and airline available.
terrible app. it's the last thing to update with reschedules and cancellations, and the chat function is totally useless. disconnects all the time and the agents at the other end can't do anything useful when things go wrong. total waste of time.
es un robo le.engan̈an si compras dentro de colombia pagas con bancos de colombia y te dicen 500.000 y sacan 2.000.000 de tu cuenta y la respuesta a la queja es disculpe se cobro en moneda Chilena acaso vivo.en Chile y mi cue ta es de haya es un robo engan̈an y nadie response de.y si quieres cancelar no te regresan sino 300.000 y 1.700.000 se pierde acaso somos millonarios a ellos si les regresan todo y el que paga poco se lo roban que cosas tiene. cuando el que deja la plata somos los.pobres
no costumer support at all
Es difícil obtener los boarding passes
Worst app on the planet
Can't be used if your internet is not fast. Can't pay if your card is not colombian. So we fly Avianca... We don't always travel to places where internet is fast. Just use the browser if no other choice.
Fue el peor experencia con vuelos que he tenido en mi vida. La app te da actualizaciones muy tarde, y no te avisan por email cuando hay cambios en tu vuelo. Cada rato cambian la puerta, y el horario hasta que te des cuenta que ya se fue tu vuelo en otra puerta. No nos dieron reembolso, y dijeron que perdimos el vuelo de regreso por faltar la conexión. fue toda una pesadilla. Vuela mejor con otra aerolínea. Esta es pura pérdida de dinero.
Venho registrar minha insatisfação com a LATAM Airlines em relação ao meu voo de Brisbane para São Paulo. Meu itinerário tinha duas conexões, porém o segundo voo sofreu um atraso de quase 4 horas. No aeroporto de Sydney não havia nenhum balcão ou centro de atendimento da LATAM, ou seja, fiquei completamente sem suporte presencial. Tentei resolver a situação por telefone, mas os atendentes não conseguiram me ajudar e não demonstraram interesse em solucionar o problema.
Garbage website, complete trash app. Nothing works
Slow and confusing buying process. Selfie for bio identity is a nightmare, need to repeat again and again...
Actually this is more about Latam's customer service than the application itself. Their customer service, if you can even call it that, is horrible. Long waits on hold, dealing with an automated service that doesn't work or listen, and getting disconnected more times than I want to count (and I'm 100 percent sure it wasn't my phone service because I had many other success calls the same day I called them)... It's the absolute worst. Do better Latam.
No hay como corregir una falla de la App, simplemente no resuelven. La reserva en la web de Latam muestra toda la información correctamente, pero la App muestra otra cosa. Impresentable que no resuelvan.
Embarrassing for such big airline have such bad app, open a tab to login? so bad.
Impossible to login to the app
I couldn't buy a plane ticket. I kept receiving the message "We encountered a problem with the results. Please try again."
What are the teminal numbers?
Very slow and hard to navigate at times.
I've been trying to find flights for over a week and the app isn't returning any flights or prices for the selected route and date.
My experience with LATAM was not good. My flight from New Zealand to Bogotá on January 24 was canceled and no staff helped us. I lost three days and need to change my domestic flight in Colombia, but they are charging me for their mistake. The app, website, and WhatsApp don’t work and there’s no support or information.
Nothing works
This is garbage. Every time I try to log in it reloads and I have to try again.
ni la app no la página funciona completamente el AI funciona un poco peor. Uno sabe una app es mala cuando tienen que comprar calificaciones positivas de la india
Voo para esquecer, com uma companhia que vende assentos de janela, sem janela. Nunca mais com eles.
Não consigo pagar passagem com cartão de outro país pois não existe possibilidade de inserir o zipcode ao invés do cep. Dessa maneira, o app é inútil, pois só de ter o app instalado faz com que o site internacional (que funciona) redirecione para o app. Além disso, o tanto de etapas que é necessário passar para comprar uma passagem torna o processo muito cansativo: "quer seguro 1? quer seguro 2? quer extra 3? extra 4? Tem certeza?"
support chat is not saved, so if someone from support changes a flight for you it might not be changed at all. bad experience using latam miles system, they changed my flight back for a day earlier loosing booked attractions already payed, and hotel. uninstalling
I'm deleting it. It won't read in English. Also no way to edit my information. I marked that my passport is American, the app changed it to Colombia. There is no way to correct it. Sadly, that means I won't be flying with LATAM. This app is awful.
horrible customer service. they werent able to help me on the phone and I asked to speak with a manager and they told me I had to go to an airport in order to speak with managers as they didnt have any other lines of command at the call center.
This is the most shit app I have ever used I can't login, nor create a new account because it says I already have one with that email, not I can't regain access. it's painfully trash
Impossible to purchase tickets or make a reservation.
If you need to change your flight don't upgrade your seat...they won't refund the money for your upgrade on your original flight so you'll have to pay for two upgrades.
+ 14 more in the clipboard copy
Sentiment summary
94%
Positive (4-5★)
1%
Neutral (3★)
5%
Negative (1-2★)