Review Insights · Google Play
Lazada 5.5 Sale
Lazada Mobile · 29,165,873 ratings · ★ 4.7
4.7
★★★★★
29,165,873 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"lazada"
16 negative reviews mention this · 40% of all complaints
★★★★★ "Atrocious and totally unintuitive app with terrible UI and outdated instructions. Lazada says to go to “Account > Deleted Orders” to restore orders or find receipts, but the “Deleted Orders” section doesn’t even exist anymore. Wasted so muc…" - Morinosuke
2
"shopee"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Atrocious and totally unintuitive app with terrible UI and outdated instructions. Lazada says to go to “Account > Deleted Orders” to restore orders or find receipts, but the “Deleted Orders” section doesn’t even exist anymore. Wasted so muc…" - Morinosuke
3
"delivery"
6 negative reviews mention this · 15% of all complaints
★★★★★ "majority ng products mangagaling lahat sa china.. dati dati nasa pinas lang ang stocks nyo.. bakit ngayon nasa China na... not worth it parang bumalik sa 40s ang delivery system ng LAzada... patay na ung tatangap ng parcel.. di pa na delive…" - Raffy Dumaguin
4
"order"
5 negative reviews mention this · 13% of all complaints
★★★★★ "reason: - Four(4)⭐ - Because the parcel I ordered just wouldn't be canceled for no reason and my account was frozen for no reason, so I couldn't order and I had to wait a long time before I could receive what I ordered, so I often order fro…" - Reaper Soul
5
"customer"
5 negative reviews mention this · 13% of all complaints
★★★★★ "My shipping address was correct when I hit "buy." Lazada changed my delivery address without my consent or any notification and it was sent there. The status was updated to "Delivered" when I don't have my package. When I reached out to cus…" - Krado Low
6
"parcel"
4 negative reviews mention this · 10% of all complaints
★★★★★ "hindi makacontact sa chat support para ireklamo ang mga problemadong couriers at shops para magfollowup ng mga undelivered parcels. Puro AI chat bot wala talagang tao na makausap para sa mga totoong concerns at report. Ang hirap hanapin ang…" - jesbensan
7
"wrong"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Atrocious and totally unintuitive app with terrible UI and outdated instructions. Lazada says to go to “Account > Deleted Orders” to restore orders or find receipts, but the “Deleted Orders” section doesn’t even exist anymore. Wasted so muc…" - Morinosuke
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
good shopping
hindi makacontact sa chat support para ireklamo ang mga problemadong couriers at shops para magfollowup ng mga undelivered parcels. Puro AI chat bot wala talagang tao na makausap para sa mga totoong concerns at report. Ang hirap hanapin ang MESSAGE and REPORT icons para magmessage sa mga proper channels.
good
reason: - Four(4)⭐ - Because the parcel I ordered just wouldn't be canceled for no reason and my account was frozen for no reason, so I couldn't order and I had to wait a long time before I could receive what I ordered, so I often order from the TikTok shop and it's frustrating.
Atrocious and totally unintuitive app with terrible UI and outdated instructions. Lazada says to go to “Account > Deleted Orders” to restore orders or find receipts, but the “Deleted Orders” section doesn’t even exist anymore. Wasted so much time going in circles because your instructions are wrong, and I still can’t restore deleted orders. Finding an invoice is also unnecessarily confusing. It’s hidden behind a tiny greyed out “More” button that nobody notices. No wonder it loses out to Shopee.
it's been three times I've tried and it always been intercepted. please fix this issue
periplus Lazada tukang bohong
majority ng products mangagaling lahat sa china.. dati dati nasa pinas lang ang stocks nyo.. bakit ngayon nasa China na... not worth it parang bumalik sa 40s ang delivery system ng LAzada... patay na ung tatangap ng parcel.. di pa na deliver ung item sa bumili
My shipping address was correct when I hit "buy." Lazada changed my delivery address without my consent or any notification and it was sent there. The status was updated to "Delivered" when I don't have my package. When I reached out to customer support, they basically told me that nothing they can do. Kept repteating that they are not liable for any claims of loss if Proof of Delivery exists when it is proof that they delivered to wrong address. Wait 2 working days for a "priority" case.
stupid
LAZADA ONLINE STORE IS BAD BECAUSE COD FOR PAYMENT METHOD ARE NOT OLLOW,SO THIS STORE I CAN'T SATISFYING
the app is full of very very low quality Chinese products, and I'm not against Chinese products, I work with china and you can also find very good products there, but not on lazada, seems here they only sell the worst ones, and often photos are fake. Beside that the app also feels like a scam, everytime you try to lay with credit card and you chose not to save it, it tells you payment wasn't successful and force you to refill credit card info trying again to save your card.
it takes 1 to 3 days to withdraw refunds to my e-wallet, i complained it before for refunds, even for 1000 pesos and below. i thought lazada has better services being more expensive than shoppee. 5/6/2026 a slight improvement but withdrawals from laz wallet to gcash is still slow. Im not indonesian, so i dont understand. 🤣
This app is full of scammers. Never trusting it again.
This app let scammer from China to scam thai people many many case. They intend to send wrong item the lowest price to customer and reject to return but customer order and pay the highest item. This organisation is scam.... Lazada
iklan sampah bikin lelet aplikasi dipenuhi iklan, klik sedikit klaim voucher kebanyakan animasi gak penting. Belanja jadi serba lambat,over animasi gak penting. Mau aplikasi saja seribet ini ..gimana mau belanja. Aplikasi Belanja serasa main game.. sampah sampah..
tiap hari buka lazada cek promo dan produk yang mau dibeli, ngumpulin koin tiap hari. tapi pas mau dipake diskon koin dari lazada cuma 8%, 12% ga ada yang sampai 50% padahal aku sering belanja kebutuhan anak. Tolong PIC yang handle diskon koin naikin lagi prosentasenya
basurang apps dito na sa apps na to lumipat lahat ng mga scammer!
update: I cant longer request Einvoice, expired May 3, very frustrating , No update from Lazada since May 2 after I provided all proof you asked via email! your Einvoice system, city options is incomplete for example..there is no Seri Kembangan when you choose Selangor
frozen account khit on time bayad
5.5 event and yet no free shipping voucher. 300 pesos for a 60 pesos product? wth
ang babagal na magdeliver ng mgayan
shifting to Shopee - vouchers are better
nakakainis lang rider, apaka tamad compare sa shopee, this app is so disappointing. apaka bagal pa ng pag deliver. tagal kong nag hintay tapos hindi ko pala marereceive. hindi manlang tumatawag rider.
ang pangit dito sa lazada ang gulo nang discount voucher mas mahal pa yung shepping fee kesa sa order magulo yung voucher nila makalipat nga sa shopee ,👎
Penipuan menn!! Katanya sale tuk undang pengguna baru, namun pengguna baru malah dibilang melanggar ketentuan lazada walau saja hanya mengikuti sale 5.5 hr ini, worst shooping app in Indo
Paid via online banking, but when my order was cancelled, the refund went to Lazada Wallet instead of my bank. I never even activated the wallet before, it’s ridiculous that the refund was forced into it. This feels like forcing me to use it. Please improve transparency and allow refunds back to the original payment method, especially for online banking transactions.
Lazada is beri good
expensive
ano ba puro ads nyo ang nalabas sa cp ko
Customer agents have become useless and unfriendly, couriers are not following protocol, the app now just wastes data. I highly suggest swapping to shopee.
worst app. shopee is better. all delivery service in lazada is unprofessional and not taking care of things. most seller also in this app are crazy you cant even have a proper convo, all my worst experience is in this app, wrong items delivered, delay items, even the customer support here is worst. i told them to do something with coureirs but they keep giving me same courier. worst worst app ever
I gave this app 3 chances and I had enough. Everytime when the order is urgent and very important, these delivery drivers cancelled my orders. they always labeled it as "rejected by the customer" when they didn't even called or text me about my parcel, they didn't even go to our area for delivery yet they have the guts to cancel these very important orders. I am very disappointed and will just change to shoppee instead. your customer chat bot sucks too
- กดเลือกไม่ให้บันทึกบัตรเครดิตแต่ก็บันทึกอยู๋ดี - สินค้าปลอมเต็มแอป - เปิดแอปก็เจอป๊อปอัปโฆษณาที่บังคับดู - แนะนำสินค้าผิดกฎหมาย
hi yung mga driver po or delivery guy nyo po ang ginagawa po ngayon was pinipicturan yung parcel then minamark as nirefuse ni buyer yung parcel kahit di naman sila pumunta and hinde rin po nila tinatawagan yung buyer pag andoon na sila sa lugar. pacheck naman po noong issue. p.s. pinicturan po ni delivery guy yung parcel kahit wala pa siya sa sa actual location. Matagal na po siyang iniintay ng buyer!!!
Harga lebih mahal daripada si oren, dan ga lengkap
the notification is getting annoying. it always give notification every minute.. that's it goodbye
First time using Lazada for shopping and actually buying something, it was terrible. The interface is confusing, the package delivery page is unclear. It doesn't show clearly the progress of delivery, I had to dig out the page to see the status of the package. My package was delayed because I didn't confirm the address in the private chat sent by the shop, which was never guided before using this. I feel it is much worse than Shoppee. Everything is confusing without firsthand guidance
flash express is taking you down. it doesn't deliver package her in my place they just return it yo seller. hope you'll look into this. thank you
udh ongkirnya mahal, lama pula udh seminggu blm sampe sampe hadehh
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)