Review Insights · Google Play
Lifesum: AI Calorie Tracker
Lifesum · 374,188 ratings · ★ 4.4
4.4
★★★★★
374,188 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"food"
12 negative reviews mention this · 20% of all complaints
★★★★★ "you have to pay for the bare minimum features that other apps even allow for free. you can't even change your macros to suit your liking without premium or do anything but find very limited food from their database." - smiggidy
2
"calories"
11 negative reviews mention this · 18% of all complaints
★★★★★ "Hi guys! I’ve been using your app for three days, and in about 50% of cases, I have to correct the calorie estimation after the photo recognition. The issues are usually related to the portion size and sometimes the meal content. Today’s br…" - Bobby Smith
3
"tracking"
10 negative reviews mention this · 17% of all complaints
★★★★★ "lately, the app has become increasingly slow and buggy. when changing the category of an item from Breakfast to Snack for example, it takes way longer for the changes to take effect. until then, the screen is stuck in loading mode. similarl…" - Estella Paula Negoita
4
"update"
10 negative reviews mention this · 17% of all complaints
★★★★★ "I've been a paying user for several years, but now every update goes further into the AI slope. The last update is so bad, I can't properly log food anymore. The full AI shift is quite a disaster, things that would take a few seconds with m…" - Sébastien Ltze
5
"free"
8 negative reviews mention this · 13% of all complaints
★★★★★ "you have to pay for the bare minimum features that other apps even allow for free. you can't even change your macros to suit your liking without premium or do anything but find very limited food from their database." - smiggidy
6
"inaccurate"
8 negative reviews mention this · 13% of all complaints
★★★★★ "inaccurate plus a paywall. immediately uninstalled" - Patrick Goebel
7
"premium"
7 negative reviews mention this · 12% of all complaints
★★★★★ "you have to pay for the bare minimum features that other apps even allow for free. you can't even change your macros to suit your liking without premium or do anything but find very limited food from their database." - smiggidy
8
"adding"
7 negative reviews mention this · 12% of all complaints
★★★★★ "lately, the app has become increasingly slow and buggy. when changing the category of an item from Breakfast to Snack for example, it takes way longer for the changes to take effect. until then, the screen is stuck in loading mode. similarl…" - Estella Paula Negoita
9
"track"
7 negative reviews mention this · 12% of all complaints
★★★★★ "lately, the app has become increasingly slow and buggy. when changing the category of an item from Breakfast to Snack for example, it takes way longer for the changes to take effect. until then, the screen is stuck in loading mode. similarl…" - Estella Paula Negoita
10
"something"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Suddenly can't track anything anymore, just says "Sorry, something went wrong". There's no help option on the app or any option to flag an issue. The problem came up before but was usually fixed by restarting the app or sometime even the ph…" - Isa Schießl
11
"since"
7 negative reviews mention this · 12% of all complaints
★★★★★ "suddenly app won't track food pics or nutrition labels!! I can't type in info either, just keep being "sorry" message!! I pay for this app since Jan and I'm not happy, was working great, but now a worthless piece of junk" - Jeanie Bryan
12
"version"
7 negative reviews mention this · 12% of all complaints
★★★★★ "I paid for a year subscription, and the new update basically downgraded the features to the free version without ads. it was amazing until all the logging features disappeared, and now just goes to preloaded options. there's no editing. I'm…" - Ambere Erickson
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
you have to pay for the bare minimum features that other apps even allow for free. you can't even change your macros to suit your liking without premium or do anything but find very limited food from their database.
I've been a paying user for several years, but now every update goes further into the AI slope. The last update is so bad, I can't properly log food anymore. The full AI shift is quite a disaster, things that would take a few seconds with manual entry takes forever now, oftentimes the AI just doesn't respond, the logging doesn't work anymore without it, and the intermittent fasting disappears.
Update: now you can't log food at all, not manually nor using the cam. Idk why have to pay for this junk. Sub cancelled, account deleted. Pf... The latest update made this app useless. Can't add any food to it. I need my money back. lol.
Suddenly can't track anything anymore, just says "Sorry, something went wrong". There's no help option on the app or any option to flag an issue. The problem came up before but was usually fixed by restarting the app or sometime even the phone. But this time nothing helps. Very inconvenient and annoying for a paid subscription.
suddenly app won't track food pics or nutrition labels!! I can't type in info either, just keep being "sorry" message!! I pay for this app since Jan and I'm not happy, was working great, but now a worthless piece of junk
this app is awful. can't find anything and is inconsistent when it does. it hardly ever works. so annoyed I paid for it
most recent update starting bricking the camera to estimate macros and even physically giving the macros still breaks
for a free calorie tracker you sure do ask for a lot of money for basic features, I didn't know you needed to send money for free services now. I hope your dishonest business fails miserably
I paid for a year subscription, and the new update basically downgraded the features to the free version without ads. it was amazing until all the logging features disappeared, and now just goes to preloaded options. there's no editing. I'm sad. this was such a great app before a few days ago.
where did the custom fasting go? I had it 2 days ago. Now it's gone from my page. Can't find anywhere to turn it back on either. This is the main reason I payed 499,-NOK for the app 3 days ago. Now it's just gone? WHY? I want my money back!
They ask more about you buying their subscription than tracking food
Everytime i open the app, i am redirected to a page asking me to subscribe to premium, this is VERY annoying. Stop prompting me everytime i open the app. If i want premium, i will get premium. Stop harassing me.
inaccurate plus a paywall. immediately uninstalled
uninstalling as the setup process and questions were too much
Since they implemented AI, I reconsidered my review. Boardin the hype train is not the best strategy for a good service. Wanted to return to the app, but will search something AI-free.
I would give this app no stars if I could. It does not work as intended and I have tried to get my money back for it, but have been denied even though the data is extremely inaccurate and does not work as intended which makes the diet very inaccurate. This will be the last time I ever purchase anything through Google play or from this seller.
nothing is accurate since updating to AI. Just unsubcribed after using for 3 years
trying to sign up, the app just keeps saying "the email address might be entered incorrectly or already registered" no matter what email address I use.
this used to be a good app. they replaced the meal tracking functionality with an AI that is wildly inaccurate, unable to take instructions properly, and errors out all of the time. entering your meals is now a massive pain. No longer worth paying for.
Not the least bit accurate.
I think adjusting macros should be part of the free plan
used this a decade ago before it was overgrown with ai slop, very disappointing
couldn't get past email registration. no matter the way I chose to register it said try again.
One can't enter the calories manually and the AI is way too stupid (for example I already know how much calories my meal has, but it just wouldnt put the correct calories that I told it to put several times). In general the calories are way too off the actual amount.
Just revisited the app as I've got back into health tracking. I was trying to log a complex meal on fitbit and it would only let me add individual ingredients, so I went to Lifesum to be able to create custom meals. Nope. Locked to premium. Ah, probably worth it to get back into this, I'm really failing to meet my macros. Nope. Buying premium locks you into using AI submissions to track your food. I logged everything and now have a custom meal I can't edit without talking to the AI. Useless.
UPDATE! READ IF YOU HATE THE AI Under settings, under customize diary, turn OFF multimodal tracking. This will bring the app back to pre-AI! You can search for foods and add them as we could previously My one star review is sticking. there are SO many one star in reviews about the AI, and the company failed to tell anyone that it could be disabled. edit: everyone is asking you to just revert back to the search options! why on earth do you insist on keeping this terribly lacking AI model!?
used to be my favorite app for nutrition tracking. it was easy to use, transparent and gave you exactly what you needed. generally i am not against ai, but here they completely lost their own advantages. app is convoluted, annoying, there are extra steps that you dont need, and basically you just have an AI chat instead of a programmed tracker. AI chat that is stupid, presumptuous and authoritarian. i bet you guys fired IT people and used ai instead. well, to your demise.
paid for the app. loved it initially but the more I used it the more I discovered the calories and macros on things were extremely inaccurate !!! Just canceled my subscription because there's no way to let them know or update things they are wrong on. I would have to edit my servings to a decimal to get something close but still WRONG. no point in tracking my diet in this app if the numbers are all off anyways
have used the app for several years now. one star until they fix the daily push notification to upgrade to premium, or lower their ridiculous pricing
I've used and loved this app for years, but the AI update made everything less accurate and harder to use. It takes more effort to add food, and it's harder to organize your favorite foods and meals. The change in design feels clunky and overwhelming as opposed to the previous layout, which was sleek and made it easy to view all of your information at once. The app looks and feels cheaper, removes all of the aspects that I enjoyed, and adds the unnecessary AI gimic. I need to find a new app now.
Scam
actually the ideas are good in general the profile is way simpler and clean but to be very accurate and professional, it's my second month using it and we started Ramadan and the region tells u everything, when u don't respect my culture and u do not care and has no updates to follow up with the it it's a huge technical problem so I don't recommend you bcuz u r missing alot of things
since your recent update your camera has been trash. I can't scan barcodes anymore.
Has completely decreased in quality the ai is so often inaccurate, you try to add one ingredient and the ai will put something completely different or put the correct item and completely misrepresent the nutritional value.
can tell where the fiber count is
subscribed, and now logging food includes a horrible AI that chooses the wrong food, makes it longer to track and adjust my meals, and removes the possibilty to choose myself. Free version was better - remove the AI or make it optional!
This app does not automatically calculate calories burned during regular daily walking when using Fitbit/Google.
It was a really good app at first but now to have access to some options you have to pay for it and an advert to buy a pro version always pops up. plus they removed the reset button. Will use a different application for now.
lately, the app has become increasingly slow and buggy. when changing the category of an item from Breakfast to Snack for example, it takes way longer for the changes to take effect. until then, the screen is stuck in loading mode. similarly, when adding items, sometimes the item doesn't show up in the daily summary, even if it was "successfully" scanned. this is a simple tracking feature, with only text and a handful of items. there is absolutely no technical reason why this should be so slow.
Half the time when I create a new recipe it doesn't get saved, adding a new entry takes 10+ seconds. The ai focus is bad, it's barely usefull and has left the core app almost unuseable.
it has many bugs now after adding the AI features. I love them features but the app is either freezing or says "Sorry, something went wrong."
I don't know if it is just me but I'm having issues lately with the app constantly and I have been using the app on and off for years, never had any problems before. Adding exercises is a nightmare, nothing downloading or the adding icon disappears..I have to close the app to reappear again...food that I have already entered suddenly is not there any more. I'm a paying customer, I expect much more than this!
I have used this app since May last year, and it has really helped me lose weight, so I can recommend it from this perspective. However, recent interface changes have made it really unusable and difficult to analyse what you logged during the day-so many clicks are needed, etc. I will be switching to a different app if Lifesum doesn’t improve the main screen’s ease of use. the app is sometimes very slow and makes mistakes.For example it recognises a product from the barcode and then logs it as 0
can't create proper custom food. if barcode exists, you can't save your own the same. servings are not detailed, if you enter packaging details the serving messes up the final results.
Hi guys! I’ve been using your app for three days, and in about 50% of cases, I have to correct the calorie estimation after the photo recognition. The issues are usually related to the portion size and sometimes the meal content. Today’s breakfast evaluation prompted me to give you a 2-star rating. Here are the details: Item: Traditional British porridge oats with 250ml semi-skimmed milk Weight: 250 g Calories: 1650 kcal Carbs: 249 g Protein: 81 g Fat: 42 g Fiber: 18 g
Decent app. The recipe functionality is broken or just poorly designed: I can only access my self created recipes via adding (tracking) and can't edit them once I've saved them. Using the AI with e.g. "I want to edit the recipe" gives me a reply of having edited the recipe and immediately tracks a meal with extra ingredients I have not specified. If you're following their programs and not cooking yourself it's a good app, otherwise frustrating to use.
So far, UI looks nice but it's struggling to scan and understand the second item I'm scanning in the app. it scans it incorrectly, and cannot find the proper item in its database. MyFitnessPal doesn't struggle this much.
this app is having a lot of glitches. someof the calorie estimates are wild. you enter a food one time and two weeks later enter it again and the calorie estimate is double for the same portion. the biggest problem is with custom recipes. you enter your data and the calorie estimate matches the recipe you are using, then you try to put in your diary by choosing your recipe from the list and the calorie count is off. sometimes it's a few calories but others it's nearly double.
The app looks very nice. I was enjoying the free version and wanted to be able to track more efficiently. The premium version is much worse. The tracking becomes inaccurate and difficult to fix. The Ai feature is very inaccurate and it becomes much harder to log everything manually. I will not be renewing premium.
Är svårt att veta var man läget till ibland. Man vet inte om man ändrar eller lägger till ibland. Favoriter verkar ha en begränsning för man ser inte alla. Man hade velat ha flera mellanmål. Nu hamnar allt under en. Helt för rörigt och otydligt.
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Sentiment summary
85%
Positive (4-5★)
5%
Neutral (3★)
10%
Negative (1-2★)