Review Insights · Google Play
Linkt
Transurban Limited · 4,780 ratings · ★ 4.0
4.0
★★★★★
4,780 ratings
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Top complaints - extracted from 42 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"password"
9 negative reviews mention this · 21% of all complaints
★★★★★ "can't log into the app at all. it keeps saying my unsername and password is incorrect, I got to reset it with my phone number, email and even account number but the app says they cannot be found. however the website works fine. logged in no…" - Tristan
2
"account"
8 negative reviews mention this · 19% of all complaints
★★★★★ "can't log into the app at all. it keeps saying my unsername and password is incorrect, I got to reset it with my phone number, email and even account number but the app says they cannot be found. however the website works fine. logged in no…" - Tristan
3
"reset"
7 negative reviews mention this · 17% of all complaints
★★★★★ "can't log into the app at all. it keeps saying my unsername and password is incorrect, I got to reset it with my phone number, email and even account number but the app says they cannot be found. however the website works fine. logged in no…" - Tristan
📋 All 42 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
it has been updated and I can't manually add the funds myself and it forces me to add direct debit.
can't log into the app at all. it keeps saying my unsername and password is incorrect, I got to reset it with my phone number, email and even account number but the app says they cannot be found. however the website works fine. logged in no issues.
I have got a Linkt account and attached a tag to my windshield. I have so far gotten charged 3 times for travels I have never done and for video matching fees. Even though I have a tag attached.
password is required what for l put the password in and you say it wrong why.
Dodgy payment system. No clear way to see which payment is applied to which trip.
Why do I need an app if everything I need to do I have to log in to the web site as well??? Stop sending me your promotions emails pop-ups etc. I have it turned off. App uninstalled.
I can't update my expired card, I get an error every time for both the new card with the old number and a totally different card. The website helpdesk was useless. This company is a disgrace. All this money hoarded from hard-working Aussies and you can't maintain a website or app.
can't login now. some error a doesn't let me reset. i have successfully reset my pw through your direct website but still cannot login even with the new password. i am uninstalling the app
We have 3 cars in the house hold all registered with their rego numbers and tags were attached.however we may not have attached it as they require, they have a condition written in very small letters written down in the statement that if the tag number is not matching with your rego you will be charged 0.75 cents everytime your car takes a trip through tolls.THIS WAY LINKT RIPPS OFF millions of road users including myself since I see this 0.75 statement sometime adds up to many many dollars.
Statements are not very clear at all. when you buy a weekend pass why does it not show on the statement and is completely confusing.
Hopeless please send me a Brisbane ph number
Absolutely pathetic service and Bot control contact system clearly designed to totally discourage complaints. Could even admit to overcharging and then could give me the courtesy of letting me know they had finely corrected their mistake and reversed their overcharge. it took more than 20 messages to fix a $6 overcharge. Really pathetic
The tag in the car is faulty and have been charged the video fee
App is filled with bugs and glitches. Recommend not using this app
My motorcycle was removed from the system without my knowledge. Ended up having an unpaid fine because of it.
As a visitor to Sydney I was shocked! It was an outrageously expensive trip into the CBD costing just short of $30. The return trip was via a toll-free route and was very similar travel time. The advantage of paying was non existent
can't reset PW through the app.
doesn't open. ghost notifications, then you ask me for feedback! HERES YOUR FEEDBACK
2 weeks for a refund via check is a joke considering you can take my money instanly
Reset password on my pc. Uninstalled and reinstalled the app and I still can't log into the app
bad
Too many scam calls
Can't log in. Try to reset password and it won't send me anything. Stupid app
I can't log into my account. why
no refund even though they know they double charged the same trips messaged them they act like not understanding and explain the same answer and asking me to certify my account details but I login with fingerprint to chat with them very greedy business you know what you pretended don't need to reply and sorry it's rubbish service
very bad vhen you calling people from overseas answering????????.
Every single trip is flagged as payment declined, even with ample funds available. Updating the card details or any personal details is met with error messages. A horrible user experience, efforts to pay are met with "contact bank" or errors. I will use your competitors apps, paying to use a road should not be this difficult.
useless app. my account type is apparently not good enough to use this app. haha
Not at all good. I am trying to pay my Linkt account, but there is no option to do this that I understand. I still don't know whether I have paid my account.
absolutely disgusting rang 3 times on phone 20mints and no answer Absolutely disgusting rang 3 times and music only no answer at all.
I can't see transaction history anymore that means no transparency they can randomly charge after a certain period of time and as a customer we don't have any proof. what a scam
Dog turd company. one of the companies ruining Australia. corporate out of touch morons. hazardous motorways, poorly maintained. and this company Transurban put asbestos material in parklands and kids play grounds. can't be trusted. not to forget to mention they're tolls are an absolute waste of money rip off. 10mins is the max time you'll gain on a 2hr drive if that. sometimes you can take longer just to drive in a straight line. that's not smart. that's dumb aaaaand lazy
new update sucks. trying to request password reset and they dont send the reset link quite frustrating cos I need to top up my toll
chatting with staff can run you in circles. unbelievably bad service
always logs me out glitches an always ways have to change my password for some stupid reason
Can't access rewards and now Can't log in. Tried to reset password but no link received.
poor quality app. never works.
with all the problems people are having with their accounts im afraid to even open an account and besides you haven't even updated the app to include the new westgate tunnel
Ad bait Coupons are not rewards.
I'm always faced with password is wrong.
really hard to change a cars rego on this app!
substandard app. slow, can't access monthly account on mobile, I'll wait for it to be upgraded.
Sentiment summary
73%
Positive (4-5★)
9%
Neutral (3★)
18%
Negative (1-2★)