Review Insights · Google Play
Livpure Smart
Livpure Smart Homes · 103,978 ratings · ★ 2.1
2.1
★★★★★
103,978 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
11 negative reviews mention this · 65% of all complaints
★★★★★ "One of the poorest after-sales service experiences I have had. The water leakage issue remains unresolved even after multiple registered complaints. Very disappointing support and response from the service team. There is no option of Negati…" - shagun sood
2
"experience"
6 negative reviews mention this · 35% of all complaints
★★★★★ "The executive was in a great hurry. He neither checked the tap for any leakage nor verified the TDS level. very horrific experience." - Er. Nirupam Sinha
3
"water"
5 negative reviews mention this · 29% of all complaints
★★★★★ "Not user friendly.. Local Water Jar Vendor have better Systematic.." - OPS MGR
4
"customer"
5 negative reviews mention this · 29% of all complaints
★★★★★ "After charging the amount, the tank was installed on the same day. However, once the tank started filling, it began leaking. When we contacted the service center, they assigned a technician, but there was no response despite multiple calls.…" - Amreen khan
5
"response"
4 negative reviews mention this · 24% of all complaints
★★★★★ "One of the poorest after-sales service experiences I have had. The water leakage issue remains unresolved even after multiple registered complaints. Very disappointing support and response from the service team. There is no option of Negati…" - shagun sood
6
"technician"
4 negative reviews mention this · 24% of all complaints
★★★★★ "After charging the amount, the tank was installed on the same day. However, once the tank started filling, it began leaking. When we contacted the service center, they assigned a technician, but there was no response despite multiple calls.…" - Amreen khan
7
"raised"
4 negative reviews mention this · 24% of all complaints
★★★★★ "worst experience with Livpure rental. My RO stopped working I raised the ticket. They assured me that service engineer will visit. however no one ever visited and phone no. assigned is also switched off. Their customer support is really dul…" - PALAK KUMAR PANDEY
8
"issue"
3 negative reviews mention this · 18% of all complaints
★★★★★ "One of the poorest after-sales service experiences I have had. The water leakage issue remains unresolved even after multiple registered complaints. Very disappointing support and response from the service team. There is no option of Negati…" - shagun sood
9
"multiple"
3 negative reviews mention this · 18% of all complaints
★★★★★ "One of the poorest after-sales service experiences I have had. The water leakage issue remains unresolved even after multiple registered complaints. Very disappointing support and response from the service team. There is no option of Negati…" - shagun sood
10
"support"
3 negative reviews mention this · 18% of all complaints
★★★★★ "One of the poorest after-sales service experiences I have had. The water leakage issue remains unresolved even after multiple registered complaints. Very disappointing support and response from the service team. There is no option of Negati…" - shagun sood
11
"customers"
3 negative reviews mention this · 18% of all complaints
★★★★★ "After charging the amount, the tank was installed on the same day. However, once the tank started filling, it began leaking. When we contacted the service center, they assigned a technician, but there was no response despite multiple calls.…" - Amreen khan
12
"machine"
3 negative reviews mention this · 18% of all complaints
★★★★★ "we are also waiting technician to come and pick machine again past 7 days Machine is in our home no one is attending the call no response nothing...once you install the app they will call you immediately and convince after deposit the money…" - Abinash
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The executive was in a great hurry. He neither checked the tap for any leakage nor verified the TDS level. very horrific experience.
Not user friendly.. Local Water Jar Vendor have better Systematic..
One of the poorest after-sales service experiences I have had. The water leakage issue remains unresolved even after multiple registered complaints. Very disappointing support and response from the service team. There is no option of Negative star. else would have given that...
After charging the amount, the tank was installed on the same day. However, once the tank started filling, it began leaking. When we contacted the service center, they assigned a technician, but there was no response despite multiple calls. Later, I received a message stating that the service was completed and the case was closed. Pathetic service - they are just looting customers.
we are also waiting technician to come and pick machine again past 7 days Machine is in our home no one is attending the call no response nothing...once you install the app they will call you immediately and convince after deposit the money tehy didn't lift the call ...
worst experience with Livpure rental. My RO stopped working I raised the ticket. They assured me that service engineer will visit. however no one ever visited and phone no. assigned is also switched off. Their customer support is really dull they can not even arrange a service engineer visit. Whenever contacted they just assure that visit will be arranged however no one visited. I'm experiencing difficulty for last one month. paying rent of RO still forced to buy water bottles from outside.
Worst Experience - Livpure Rental. Been there customer for over a year now, they will disconnect your subscription within the time of recharge expiry date but for last 6 days I have raised a service ticket, no one called or came for servicing the RO. I am getting charged for rental but buying Bisleri water bottles from outside. The RO isn't working and all the support team has to say is we are sorry our team is working on it. STOP CHEATING YOUR CUSTOMERS.SHAMEFUL LIVPURE. UTTERLY DISAPPOINTED!!!
There is Zero rating to give. Worst service experience ever. I raised a service request on April 20, and today is May 8, yet the issue is still not resolved. Even after multiple follow-ups through emails and chats continuously, there has been no proper response or resolution. I have taken a 1 year subcription even there is no proper responce and they are refund policy if we want to cancel the subcription This is the worst customer service I have ever experienced.
poor service
Worst service
The worst company, raised request for reinstallation from last 8 days, no technician is coming
It works properly only for the first 3-4 months, but after that the filtration becomes extremely slow and the machine starts causing frequent issues. We don’t even get 7-8 liters of water in 24 hours. Customer service is also very disappointing - responses are delayed, and even when a technician visits, the problem is usually not resolved properly. Overall, a very frustrating experience and poor after-sales service. If I had the option to give zero stars, I would definitely give that instead.
third class never recommend to any one worst services
You don’t have a proper system for delivery or installation time calculations, which creates a very bad experience for customers. Every time, customer care only apologizes, but no one has proper information or updates. Honestly, all the people I interacted with - customer care, delivery staff, and installers - were polite and helpful. The real issue is that the company system and coordination are not managed properly.
worst service and I requested to cancel the service in less than 2 month
Worst service provider. My ro machine was delivered on 23 April but till 7 may installation not done. I call many time. Every time they told me to wait for today. But installation not done. Thinking of cancle the subscriptions. Don't go for live pure.even I told him that I want to talk to your senior person but all in vain.
Worst service.
Sentiment summary
29%
Positive (4-5★)
0%
Neutral (3★)
71%
Negative (1-2★)