Review Insights · Google Play
Livpure Smart
Livpure Smart Homes · 107,645 ratings · ★ 2.1
2.1
★★★★★
107,645 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
17 negative reviews mention this · 85% of all complaints
★★★★★ "Dont buy the livepure smart ,pareshan ho jaoge inki service se. 7-8 din tk pani hi ni milege peene ko. poor service given by this company. Beep beep beep...samjhne wale samjh jaenge." - Tarun Goswami
2
"poor"
6 negative reviews mention this · 30% of all complaints
★★★★★ "Dont buy the livepure smart ,pareshan ho jaoge inki service se. 7-8 din tk pani hi ni milege peene ko. poor service given by this company. Beep beep beep...samjhne wale samjh jaenge." - Tarun Goswami
3
"livpure"
6 negative reviews mention this · 30% of all complaints
★★★★★ "very disappointing service experience with Livpure service.Even after making many calls they keep transferring the call to different numbers.When you finally to someone they don't have any details or even the service request number.The cust…" - Ajay Choudhary
4
"customer"
6 negative reviews mention this · 30% of all complaints
★★★★★ "very disappointing service experience with Livpure service.Even after making many calls they keep transferring the call to different numbers.When you finally to someone they don't have any details or even the service request number.The cust…" - Ajay Choudhary
5
"rental"
5 negative reviews mention this · 25% of all complaints
★★★★★ ""An absolute fraud company. First, they will sweet-talk you into taking their product. Then they will say that if you are not satisfied, they will refund your advance. After that, they will use clever tactics to avoid returning your money. …" - rajib das
6
"water"
5 negative reviews mention this · 25% of all complaints
★★★★★ ""An absolute fraud company. First, they will sweet-talk you into taking their product. Then they will say that if you are not satisfied, they will refund your advance. After that, they will use clever tactics to avoid returning your money. …" - rajib das
7
"poor service"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Dont buy the livepure smart ,pareshan ho jaoge inki service se. 7-8 din tk pani hi ni milege peene ko. poor service given by this company. Beep beep beep...samjhne wale samjh jaenge." - Tarun Goswami
8
"refund"
4 negative reviews mention this · 20% of all complaints
★★★★★ ""An absolute fraud company. First, they will sweet-talk you into taking their product. Then they will say that if you are not satisfied, they will refund your advance. After that, they will use clever tactics to avoid returning your money. …" - rajib das
9
"money"
4 negative reviews mention this · 20% of all complaints
★★★★★ ""An absolute fraud company. First, they will sweet-talk you into taking their product. Then they will say that if you are not satisfied, they will refund your advance. After that, they will use clever tactics to avoid returning your money. …" - rajib das
10
"been"
4 negative reviews mention this · 20% of all complaints
★★★★★ "i am already in trap since i have taken a year subscription.its been nearly 15 days now i haven't got my problem resolved.there after sales is pathetic.i am still buying bisleri bottles from market.RO water tdsnis 2200 and the app shows tha…" - Sora Ai
11
"issue"
4 negative reviews mention this · 20% of all complaints
★★★★★ "I subscribed to a Livpure rental plan 4 days ago, but the machine has still not been installed. I have contacted customer care several times, but nobody has been able to help or provide a proper update. This is extremely disappointing. If t…" - Srinivasan S
12
"smart"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Dont buy the livepure smart ,pareshan ho jaoge inki service se. 7-8 din tk pani hi ni milege peene ko. poor service given by this company. Beep beep beep...samjhne wale samjh jaenge." - Tarun Goswami
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Dont buy the livepure smart ,pareshan ho jaoge inki service se. 7-8 din tk pani hi ni milege peene ko. poor service given by this company. Beep beep beep...samjhne wale samjh jaenge.
very bad service it's better to purchase normal ro from market
"An absolute fraud company. First, they will sweet-talk you into taking their product. Then they will say that if you are not satisfied, they will refund your advance. After that, they will use clever tactics to avoid returning your money. What does 'rental' even mean? If I am out of town and recharge after ten days, I should get water for 30 days. But no, they will only provide water for 18 days because you didn't recharge during those ten days-yet they will still charge you for the full month.
very disappointing service experience with Livpure service.Even after making many calls they keep transferring the call to different numbers.When you finally to someone they don't have any details or even the service request number.The customer support is unhelpful.Never recommend. very very very very very very very poor service
i am already in trap since i have taken a year subscription.its been nearly 15 days now i haven't got my problem resolved.there after sales is pathetic.i am still buying bisleri bottles from market.RO water tdsnis 2200 and the app shows that RO is in excellent condition.all family got loose motion fallen sick.but the liv pure is still sleeping till date despite mwntioning the urgency. will not recommend to anyone.
I subscribed to a Livpure rental plan 4 days ago, but the machine has still not been installed. I have contacted customer care several times, but nobody has been able to help or provide a proper update. This is extremely disappointing. If this issue is not resolved immediately, I will have no option but to share my experience on social media to highlight the poor customer service. Please arrange the installation as soon as possible.
I kindly warn everyone who is reading this review to not buy or rent Livpure RO. The service they provide is really bad. My rental RO (Livpure Smart) is not working for more than 2 weeks, I had repeatedly called their helpline number but still no technician has reported. They will say that a technician will reach out in 24-48 hrs but please don't trust them. I am really regretting my decision to rent it.
बहुत ही खराब सर्विस है, जब तक पेमेंट न करो बार बार फोन करते है और जैसे ही पेमेंट हो जाती है, एक बार भी फोन नहीं उठाते, installation के लिए नहीं आते, RO बुक करते है ये बोल कर 4 घंटे में Install हो जायेगा। लेकिन आज 3rd Day है और कोई उम्मीद नहीं है आज भी, froud Company
Good service
Worst service. never go for their products, as there's no service. what they call customer support is basically hopeless
Poor service
never use. pickup is worst. from last 1.5 months I have requested for pickup but no body comes. Their pickup is not available on weekends and not after 4. not possible to have pickup in their timings. I am just irritated with the service .
pathetic service... don't buy livpure you will regret after recharge... no service if your RO stopped... unprofessional team... better buy water cane these livpure team are lier
Extremely disappointed with Livpure service. My RO has been non-functional for almost 2 months. Initially, the tap was broken and despite multiple follow-ups, the service was delayed for weeks. After the technician replaced the tap, the purifier started leaking. The issue was "fixed" twice, but the leakage kept recurring. Throughout this period, I continued paying the monthly rental while also spending money daily on drinking water bottles because the purifier was unusable. Now, I am even unab
Very poor service from LivePure Smart. worst service man headache don't go for it because from one weak filter not working no one is coming waste service
Worst customer service I have ever experienced. It has been almost one month, and every time I am told that an engineer will visit, but no one ever comes. I am calling every day, and they are also not ready to refund the recharge amount, saying it is not in their policy. It feels like they are just taking money from the customer without providing any service. Is this really mentioned in their policy? Every day I am assured that the engineer will come "today," but it has now been nearly a month.
Worst experience and very bad service. Firstly, they promised that they would install a new RO but installed an old, used one. First few months it worked properly, but later I observed some insects and green algae in the water. After raising complaints, we need to follow up several times; then the service man will show up.After cleaning the machine again and again, the same issue and poor water quality were observed. After cancellation, it took two months to refund and collect the machine. SCAM
Fraud Livpure, Avoid taking their rental RO service, Customer care is very pathetic, Issue not resolved after 2 weeks also and not provided refund as well, they will close the service request from backend without your confirmation. Don't waste your money by taking their products and services. update on 24 June# I have sent you all details as asked on below response now no one responding.. You service is so pathetic as your customer care
don't even inquire about it in their call or chat because they will first torture you with continue calls and later if you pick their call then you will get to meet worst customer service or lead generation ever. who will put in you a forceful situation and extremely rude or egoistic people they have hired I guess
service is not good
Sentiment summary
29%
Positive (4-5★)
0%
Neutral (3★)
71%
Negative (1-2★)