Review Insights · Google Play
Livpure
SAR Group · 518 ratings · ★ 2.8
2.8
★★★★★
518 ratings
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Top complaints - extracted from 71 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
24 negative reviews mention this · 34% of all complaints
★★★★★ "Pathetic customer service. You will regret buying their products and services." - Bharatkumar Gaonkar
2
"livpure"
12 negative reviews mention this · 17% of all complaints
★★★★★ "I recommend Never buy livpure product. I ordered a water purifier Directly through the livpure sales team, they took entire money from me and delivered half of the product without an adapter and now for the last two weeks I am chasing them …" - Arvind Kumar
3
"product"
12 negative reviews mention this · 17% of all complaints
★★★★★ "Pathetic customer service. You will regret buying their products and services." - Bharatkumar Gaonkar
4
"customer"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Pathetic customer service. You will regret buying their products and services." - Bharatkumar Gaonkar
5
"purifier"
8 negative reviews mention this · 11% of all complaints
★★★★★ "I recommend Never buy livpure product. I ordered a water purifier Directly through the livpure sales team, they took entire money from me and delivered half of the product without an adapter and now for the last two weeks I am chasing them …" - Arvind Kumar
6
"device"
8 negative reviews mention this · 11% of all complaints
★★★★★ "When I enter my device serial number it causes" - PRAMOD BAGADE
📋 All 71 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
rubbish and shoddy
Pathetic customer service. You will regret buying their products and services.
the app is absolutely trash it says user not found trying to register
I recommend Never buy livpure product. I ordered a water purifier Directly through the livpure sales team, they took entire money from me and delivered half of the product without an adapter and now for the last two weeks I am chasing them to resolve my issue, I have sent mail and call them multiples time but no response. I can say zero customer support
Firstly it was showing purifier installed but in reality it is still not connected. And now app is not even opening. Heard Livpure is good but my personal experience is worst.
Very Disappointing Service Extremely poor service experience. They are quick to ask for payment but fail to deliver any actual service - even during the warranty period. Despite multiple follow-ups, no help was provided. I’m giving one star only because it's required to post this review. Honestly, they don’t even deserve that.
very bad 👎
livpure is the worst water purifier in India. Never buy livpure water purifier. Livpure service is the worst service. Livpure outsources service to third party and these service providers know nothing about services.
very poor product. post sale service is very poor
Third class company, third class product, no customer support, don't buy products, area manager will not pick up your call
The worst services ever
Pathetic Pathetic!! Worst service in the world.. please avoid them or else you will regret forever. They deserve negative rating. They don't value customer at all.
Scam, 2 years AMC of Rs 7000, but livpure still asking for rs 3400 for part change, please take action.
One of the WROST user experience I have ever seen Totally junk and time wasted app such a hectic
I beg everyone do not buy this subscription they are scamming people plèssssss don't buy. pls google it for livepure complaints and people gave consumer court cases as well pls check before getting into it
Not even able to sign in waste of time, and the service is worst 😒😒
Worest service, no response received
Worst ever service
Don't use any of the service of them, the overall experience has been disappointing, and I found both the product and the service to be subpar.
Very bed service
Don't ever purchase livepure RO AMC. They will not attend your complaint. When I'm calling the technician he's saying that company is not sending me to attend you. Company has no responsibility towards complaint timeline. My RO is unserviceable since last 25 days, nobody bothered to attend my complaint.
Absolutely horrible customer care. It's not worth.keep away.
I am writing to express my extreme dissatisfaction with the service provided by your company regarding my Livpure RO Water Purifier. My unit has been leaking for the past four days, despite my repeated requests for assistance. I purchased the Livpure RO Pep Plus Pro Water Purifier along with a 2 year AMC, and I expected timely and efficient service in return for my investment. However, the service I have received is unacceptable.
Worst customer service ever, the app is pathetic and the process on app is worst
App is getting crash , Water Purifier is not Working Utterly idiot Company
Worst service by livpure. My request has been open for more than 2 months. No response.
Service not available or app doesn't work server not responding 😒
After one year i am sharing feedback.. Product is not good.. Water is not filtering properly..... Dont buy...
Worst product and worst app
Livpure is one of the Worst services. No staff or service person is coming to clear up the issue with my purifier. The request has been open for 10 days. I did pay for the contract with you guys, and since 10 days, the machine has not worked. I'm going to dismantle and trash the machine, and You have to pay me the amount back. I'm not going to leave as simply as this; I will go legally if required. Just installed this app to put this worst best review, see how much I have got frustrated.
Please don't consider using their services, you will regret it. Worst customer services from their team.
App not functioning .it seems there is a bug
Doesn't even open.
Pathetic App Not able to add my purifier either by entering manual details nor by adding data via scanner whenever click on Add button app gets closed..
App keeps crashing.
When I enter my device serial number it causes
Worst app keeps on crashing
App getting crash in adding RO Serial number next
Worst experience bugging app
Not able to sign in. From add RO serial no screen, the app is getting closed automatically.
Changed price at their own convenient. Every month us February now because they made cycle for 28 days why this change? They think customers are fool. And its pure rental model it will be continued if you recharge or donot recharge.
App is not working. Everytime I try to register my RO, it crashes.
App not working
Worst app. Not even starting once on my phone.
Livpure is worst service provider as they are making phool to their customers in the name of servicing of RO.
Useless
Total scrap in service and absolute failure of application reliability.
Downloaded app for first time and app is not opening
Worst app.. trying to add device and it closes.. and system throws an error it have a bug.
Ordered RO from livepure website 35 days back and the product has not yet delivered even after reaching the destination city for 4 weeks. Neither there is option to cancel the order and get refund nor they deliver the product. Pathetic service. Worst experience from livpure. Fed up with Multiple follow-ups. Now the delivery status is showing return to seller for security reasons
+ 21 more in the clipboard copy
Sentiment summary
46%
Positive (4-5★)
0%
Neutral (3★)
54%
Negative (1-2★)