Review Insights · Google Play
Lloyds Mobile Banking
Lloyds Banking Group PLC · 383,217 ratings · ★ 4.8
4.8
★★★★★
383,217 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
3 negative reviews mention this · 20% of all complaints
★★★★★ "UI/UX is bad. Constant logging off without saving the state makes it impossible to use without a secondary device used to cache information. Really bad experience with the app - maybe take a look at Revolut or even ING Home'Bank" - Razvan Ionescu
2
"card"
3 negative reviews mention this · 20% of all complaints
★★★★★ "As with many others cannot scroll credit card transactions, really annoying and frustrating. Cannot pay in cheques and now told my phone is too old to use it in future. Great!" - Naomi Evans
3
"lloyds"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Awful, just awful. absolutely impossible to log in to the app without a million hoops to jump through, especially scrolling through 50 yrs worth of calendar to choose D.o.B. to then get absolutely nowhere. basically not an app but a link. b…" - wazzereightyseven
4
"doesn"
3 negative reviews mention this · 20% of all complaints
★★★★★ "For last three weeks this app will not work on my Samsung phone. I tried new phone and it won't work on that either. I also have many friends with same problem but all Lloyd's technical team keep saying is clear cache and reinstall. We have…" - Wayne Rousseau
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
As with many others cannot scroll credit card transactions, really annoying and frustrating. Cannot pay in cheques and now told my phone is too old to use it in future. Great!
Awful, just awful. absolutely impossible to log in to the app without a million hoops to jump through, especially scrolling through 50 yrs worth of calendar to choose D.o.B. to then get absolutely nowhere. basically not an app but a link. bored of messing about with it so just transferred money away from Lloyds...problem solved, 'app' uninstalled
The app is very disappointing. It does not allow customers to download a six-month bank statement at once, unlike many other banks. Having to download statements month by month is frustrating and time-consuming. If this issue is not improved soon, I will seriously consider closing my account.
garbage app that you are forced to use. get a starling bank
For last three weeks this app will not work on my Samsung phone. I tried new phone and it won't work on that either. I also have many friends with same problem but all Lloyd's technical team keep saying is clear cache and reinstall. We have tried that but it doesn't work. Lloyd's get your act together customers have been forced down the app route and now can't access their banking requirements
Garbage app. Had an error 4 times in a row trying to freeze my card. Thanks Lloyd's, really helpful.
Round and round in circles. Lloyds is so tired. Should better be retired completely.
worthiest app ever seen! don't download it!! shame on Lloyds!! I have used revolut, starling, wise, They're smooth and friendly!
Experiencing technical difficulties cannot log on. Has been like this for days. Have uninstalled and reinstalled. now cannot get back in.
keeps crashing when I try to dispute a transaction. And the website doesn't let you use that, you have to use the app
Why is it necessary to update an app every other month? Useless.
UI/UX is bad. Constant logging off without saving the state makes it impossible to use without a secondary device used to cache information. Really bad experience with the app - maybe take a look at Revolut or even ING Home'Bank
very bad service not giving overdraft
The newest version looks so tacky with the bright coloured unnecessary banners at the top. Get rid please. Still no change, you'll be getting one star soon!!
Counter-intuitive and doesn't show the current balance in the credit card statement.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)