Review Insights · Google Play
Lloyds Mobile Banking
Lloyds Banking Group PLC · 385,296 ratings · ★ 4.7
4.7
★★★★★
385,296 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"constantly"
5 negative reviews mention this · 28% of all complaints
★★★★★ "Infuriating. Constantly down, constantly bombards you with useless information and ads when you open the app." - Zak Tonks
2
"phone"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Useless bank / useless app. My Supported Phone.... doesn't meet security requirements, despite it meeting security requirements. They rearrange your overdrafts without your consent and do whatever they like." - Anthony Ellis
3
"trying"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Constantly logs you off I've used a number of banking apps (Natwest, Barclays, HSBC) this one is by far most erratic. Why am I being constantly logged off? it looks even after a few seconds of inactivity? Yestetday while trying to add addit…" - Ivan
4
"card"
3 negative reviews mention this · 17% of all complaints
★★★★★ "forced to change phone to use app. will cancel credit card" - Massimiliano Papera
5
"been"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Removing ability to rename accounts on website and wiping any changed ones to force people to the app yet account renaming has been broken in the app for a month." - Andrew Butlin
6
"wrong"
3 negative reviews mention this · 17% of all complaints
★★★★★ "barley functions, not recognising correct information or even allowing some text boxes to be used, then forcing a recet of login information which was entered correctly but not the information that the app is incorrectly saying was entered …" - Jordan H Wood
7
"something"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Something dodgy with this app. You put the correct details in and it tells you they're incorrect. You then put them in a second time and they're right." - Neil Hunter
8
"lloyds"
3 negative reviews mention this · 17% of all complaints
★★★★★ "I cannot make my monthly payments for either Halifax or Lloyds on their App. Just says 'something went wrong'! been trying all day! Frustrating." - Sam Antha
9
"went"
3 negative reviews mention this · 17% of all complaints
★★★★★ "I cannot make my monthly payments for either Halifax or Lloyds on their App. Just says 'something went wrong'! been trying all day! Frustrating." - Sam Antha
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Useless bank / useless app. My Supported Phone.... doesn't meet security requirements, despite it meeting security requirements. They rearrange your overdrafts without your consent and do whatever they like.
Infuriating. Constantly down, constantly bombards you with useless information and ads when you open the app.
forced to change phone to use app. will cancel credit card
it constantly crashes and is non responsive
Am getting the message that the app is no longer supported on my phone
barley functions, not recognising correct information or even allowing some text boxes to be used, then forcing a recet of login information which was entered correctly but not the information that the app is incorrectly saying was entered wrong, then when trying to do this as asked, constantly errors or crashes poorly designed and poor to use
paid some money to a closed account by accident, called and they said they would try to get the money back, never contacted me again, wow great support
I cannot make my monthly payments for either Halifax or Lloyds on their App. Just says 'something went wrong'! been trying all day! Frustrating.
doesn't work on GrapheneOS
very bad
If you tab out of the app to check something it logs you out, but it makes you authenticate yourself to tell you you've been logged out and then you need to authenticate yourself again. Also constantly get something went wrong messages when trying to pay credit card so unable to actually do what I'm trying to do.
My phone its LG v30, I dont want buy a new phone just because lloyds app will be no longer compatible, the only solution offered by lloyds is to buy new phone....Well I suggest lloyds should offer new phone to their clients...
Worked well for a while until I got a banner telling me it had technical issues every time I tried to log in. I have phoned Lloyds 4 times but after long waits get cut off when they tell me to reinstall the app. Very frustrating.
Removing ability to rename accounts on website and wiping any changed ones to force people to the app yet account renaming has been broken in the app for a month.
Constantly logs you off I've used a number of banking apps (Natwest, Barclays, HSBC) this one is by far most erratic. Why am I being constantly logged off? it looks even after a few seconds of inactivity? Yestetday while trying to add additional cardholder, if I don't click exactly on the postcode search box, I got instant log off, several times. Today while trying to add card to the google wallet - the wallet redirects to this app to authorisation. as soon as I authorise again instant log off
Something dodgy with this app. You put the correct details in and it tells you they're incorrect. You then put them in a second time and they're right.
too convoluted. too many steps. too slow.
Notifications unreliable. When my balance went below 0, I didn't get any notification.
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)