Review Insights · Google Play
Long John Silver's
Long John Silver's · 22,423 ratings · ★ 4.7
4.7
★★★★★
22,423 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
8 negative reviews mention this · 28% of all complaints
★★★★★ "why are there no options for pickup? I'm not trying to get delivery, I have a car and I'm perfectly capable of going to get my food. I'd just like the option to order for pickup. and you make impossible to see the menu unless i choose an op…" - Kevin Phipps
2
"work"
5 negative reviews mention this · 17% of all complaints
★★★★★ "This app is an absolute nightmare when trying to use the deals. It doesnt work yet shows a deal is applied even though you ordered what was required to redeem the deal. spent an hour trying to use a deal and it never showed up at checkout. …" - Korey Phillips
3
"food"
4 negative reviews mention this · 14% of all complaints
★★★★★ "why are there no options for pickup? I'm not trying to get delivery, I have a car and I'm perfectly capable of going to get my food. I'd just like the option to order for pickup. and you make impossible to see the menu unless i choose an op…" - Kevin Phipps
4
"review"
4 negative reviews mention this · 14% of all complaints
★★★★★ "i literally just downloaded the app and the first thing it asks is for a review before it even opened for the first time. so its a one for now." - Joshua Rader
5
"trying"
3 negative reviews mention this · 10% of all complaints
★★★★★ "why are there no options for pickup? I'm not trying to get delivery, I have a car and I'm perfectly capable of going to get my food. I'd just like the option to order for pickup. and you make impossible to see the menu unless i choose an op…" - Kevin Phipps
6
"option"
3 negative reviews mention this · 10% of all complaints
★★★★★ "why are there no options for pickup? I'm not trying to get delivery, I have a car and I'm perfectly capable of going to get my food. I'd just like the option to order for pickup. and you make impossible to see the menu unless i choose an op…" - Kevin Phipps
7
"menu"
3 negative reviews mention this · 10% of all complaints
★★★★★ "why are there no options for pickup? I'm not trying to get delivery, I have a car and I'm perfectly capable of going to get my food. I'd just like the option to order for pickup. and you make impossible to see the menu unless i choose an op…" - Kevin Phipps
8
"ordered"
3 negative reviews mention this · 10% of all complaints
★★★★★ "This app is an absolute nightmare when trying to use the deals. It doesnt work yet shows a deal is applied even though you ordered what was required to redeem the deal. spent an hour trying to use a deal and it never showed up at checkout. …" - Korey Phillips
9
"fish"
3 negative reviews mention this · 10% of all complaints
★★★★★ "fish had no flavor, shrimp was raw, crumbles tasted rancid! only good thing is the bottle of malt vinegar!" - Carletta Windsberg
10
"email"
3 negative reviews mention this · 10% of all complaints
★★★★★ "they send me an email inviting me in the header for an 8 pc meal for $20 but in the email it's a different offer and the meal i want, 8 pc is 38." - Allen Kaufhold
11
"update"
3 negative reviews mention this · 10% of all complaints
★★★★★ "idk, just installed app for review to pop. may update later." - Eric
12
"money"
3 negative reviews mention this · 10% of all complaints
★★★★★ "y'all need to fix this app because I can never load my reward every time I try to load my reward and add the item and then I go to check out its still telling me to pay the same amount of money. like today trying to redeem my free birthday …" - Jc Clopp
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
it would be nice to order things, but you can't since the screen cuts off at the bottom. So you just get stuck unable to add items to a combo since you can't reach the + or - sign.
i literally just downloaded the app and the first thing it asks is for a review before it even opened for the first time. so its a one for now.
This app is an absolute nightmare when trying to use the deals. It doesnt work yet shows a deal is applied even though you ordered what was required to redeem the deal. spent an hour trying to use a deal and it never showed up at checkout. Lost my business
Literally just a menu. Get it together LJS!
fish had no flavor, shrimp was raw, crumbles tasted rancid! only good thing is the bottle of malt vinegar!
I just got on the app and it's already asking to leave a review. so 1 star 🌟
FIRE THE i.T TEAM!!!
App is broken. The option to add items to the order doesn't work.
I came through the drive-thru and I ordered two-piece fish with an extra piece of fish, coleslaw and fries. when I got home I only had two pieces of fish so I was shorted one piece. I've tried calling the store several times and no one will answer the phone. So I don't know what to do from this point except leave a review and say I'm not happy.
never works well
they send me an email inviting me in the header for an 8 pc meal for $20 but in the email it's a different offer and the meal i want, 8 pc is 38.
Always glitches when processing payments or adding offers/rewards. Unable to place orders all the time. App needs fixing because it's unusable as is.
Won't send the right code. Just order Captain D's. it's better anyway.
I sent feedback, posted on X and Facebook, sent emails, and got one response, but no resolution. The app still won't let me make a payment when I want to check out. You need to fix your customer service!!
y'all need to fix this app because I can never load my reward every time I try to load my reward and add the item and then I go to check out its still telling me to pay the same amount of money. like today trying to redeem my free birthday item and I had six hush puppies and the reward is for free 6 puppies for the still telling me to pay over $3.
something happened where if you try to add elegible item it adds it but never applies coupon then it asks again so its a continous loop that never adds the coupon
cant order food, keeps taking me to map to pick the restaurant
for 2 people, we paid almost $40.00!!!! 😱😱🤯🤯🤯 and we each got a smaller meal with a drink. That's it!!! the food wasn't hot or fresh by any means!
Refused to refund my money because they weren't trained on the register!
I was hoping this latest update would make it work again but no joy. It was fine when it worked but for a few weeks now it just keeps crashing before I can order anything.
Out of curiosity, what is the point of this app at ALL anymore, if you can't even look at the menu unless you either browse from a site like door dash (I can't afford their obscene delivery fees), or agree on pick up in ANOTHER STATE?? I used this app to browse the menu, to see what I can get for how much money before I commit to making the drive. That's no longer an option and I cannot for the life of me imagine why.
I installed the app and then went to Create an Account. The app or the website would not let me create an account nor sign in to an account ive already made. Keep saying 'Session Expired' or it just bugs out completely. Tried several times and it just does not want to work, with my phone number or my email address. So I uninstalled and just ordered food from somewhere else.
could not create an account. Was caught in an infinite loop of the app sending a code to my email and putting the code by pasting the code from my email only to be greeted with it was an improper code.
why are there no options for pickup? I'm not trying to get delivery, I have a car and I'm perfectly capable of going to get my food. I'd just like the option to order for pickup. and you make impossible to see the menu unless i choose an option. I just want to see the menu. stop making your app a pain to use.
Thinking they had to go catch my fish still waiting!
I don't like the constant reminder when I open the app that my notifications are turned off. Well, duh. I turned them off for a reason. Further, and this is even more annoying, after adding and confirming my payment method, I still have to enter my card information every time I order. What is up with that? You Devs need to get on the ball.
idk, just installed app for review to pop. may update later.
coupon codes entry stopped working, good or bad app won't reply if the work or update price.
I can't order from the location only 1 mile or so from me, so can't use any offers either. Sad part is I believe the first time I used it, it offered that location.
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)