Review Insights · Google Play
Long John Silver's
Long John Silver's · 21,298 ratings · ★ 4.7
4.7
★★★★★
21,298 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
6 negative reviews mention this · 22% of all complaints
★★★★★ "cant order food, keeps taking me to map to pick the restaurant" - Juan Rodriguez
2
"food"
5 negative reviews mention this · 19% of all complaints
★★★★★ "cant order food, keeps taking me to map to pick the restaurant" - Juan Rodriguez
3
"email"
5 negative reviews mention this · 19% of all complaints
★★★★★ "I installed the app and then went to Create an Account. The app or the website would not let me create an account nor sign in to an account ive already made. Keep saying 'Session Expired' or it just bugs out completely. Tried several times …" - Robbie Mathes
4
"service"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Deleted the app. After being ignored by the corporate customer service, which has no customer service, I'm done. I'm taking to X, Facebook, YouTube, and the BBB. I'm telling everyone the truth about LJS ignoring their customers. The new CEO…" - Samuel Harris
5
"create"
4 negative reviews mention this · 15% of all complaints
★★★★★ "I installed the app and then went to Create an Account. The app or the website would not let me create an account nor sign in to an account ive already made. Keep saying 'Session Expired' or it just bugs out completely. Tried several times …" - Robbie Mathes
6
"phone"
4 negative reviews mention this · 15% of all complaints
★★★★★ "I installed the app and then went to Create an Account. The app or the website would not let me create an account nor sign in to an account ive already made. Keep saying 'Session Expired' or it just bugs out completely. Tried several times …" - Robbie Mathes
7
"customer"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Deleted the app. After being ignored by the corporate customer service, which has no customer service, I'm done. I'm taking to X, Facebook, YouTube, and the BBB. I'm telling everyone the truth about LJS ignoring their customers. The new CEO…" - Samuel Harris
8
"check"
3 negative reviews mention this · 11% of all complaints
★★★★★ "y'all need to fix this app because I can never load my reward every time I try to load my reward and add the item and then I go to check out its still telling me to pay the same amount of money. like today trying to redeem my free birthday …" - Jc Clopp
9
"money"
3 negative reviews mention this · 11% of all complaints
★★★★★ "y'all need to fix this app because I can never load my reward every time I try to load my reward and add the item and then I go to check out its still telling me to pay the same amount of money. like today trying to redeem my free birthday …" - Jc Clopp
10
"trying"
3 negative reviews mention this · 11% of all complaints
★★★★★ "y'all need to fix this app because I can never load my reward every time I try to load my reward and add the item and then I go to check out its still telling me to pay the same amount of money. like today trying to redeem my free birthday …" - Jc Clopp
11
"work"
3 negative reviews mention this · 11% of all complaints
★★★★★ "coupon codes entry stopped working, good or bad app won't reply if the work or update price." - Gerardo “those6” Robles
12
"menu"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Out of curiosity, what is the point of this app at ALL anymore, if you can't even look at the menu unless you either browse from a site like door dash (I can't afford their obscene delivery fees), or agree on pick up in ANOTHER STATE?? I us…" - Nicolette Wagner
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Deleted the app. After being ignored by the corporate customer service, which has no customer service, I'm done. I'm taking to X, Facebook, YouTube, and the BBB. I'm telling everyone the truth about LJS ignoring their customers. The new CEO said things are turning around; more like going down with a sinking ship.
y'all need to fix this app because I can never load my reward every time I try to load my reward and add the item and then I go to check out its still telling me to pay the same amount of money. like today trying to redeem my free birthday item and I had six hush puppies and the reward is for free 6 puppies for the still telling me to pay over $3.
something happened where if you try to add elegible item it adds it but never applies coupon then it asks again so its a continous loop that never adds the coupon
cant order food, keeps taking me to map to pick the restaurant
for 2 people, we paid almost $40.00!!!! 😱😱🤯🤯🤯 and we each got a smaller meal with a drink. That's it!!! the food wasn't hot or fresh by any means!
Refused to refund my money because they weren't trained on the register!
I was hoping this latest update would make it work again but no joy. It was fine when it worked but for a few weeks now it just keeps crashing before I can order anything.
Out of curiosity, what is the point of this app at ALL anymore, if you can't even look at the menu unless you either browse from a site like door dash (I can't afford their obscene delivery fees), or agree on pick up in ANOTHER STATE?? I used this app to browse the menu, to see what I can get for how much money before I commit to making the drive. That's no longer an option and I cannot for the life of me imagine why.
I installed the app and then went to Create an Account. The app or the website would not let me create an account nor sign in to an account ive already made. Keep saying 'Session Expired' or it just bugs out completely. Tried several times and it just does not want to work, with my phone number or my email address. So I uninstalled and just ordered food from somewhere else.
could not create an account. Was caught in an infinite loop of the app sending a code to my email and putting the code by pasting the code from my email only to be greeted with it was an improper code.
this app in Arkansas sucks.
I did a online order and it was messed up when I got home
90% deals are only when ordered online. my last doesn't allow online orders.
Literally unusable. Takes a minute or longer between clicking a button and anything happening, and most of those button presses don't even register. Refuses to allow me to check out. if you don't want my business, LJS, just say that.
The app is unusable. It takes forever to add items to the cart and transition screens, spinning for minutes at a time, then it randomly removes items from the cart or empties it completely, or fails to go to checkout.
we walk in told us to order on kiosk because he had so many orders but was on his phone than no cups for ketchup and tartar sauce but other 3 black men walked in n took their order horrible service and management
love the food but no locations accept my gift card so it's useless.
once you sign up with Long John Silver App you can not change my phone under my profile and you can NOT change you email address, I trying unstalling their app waited 1 hour and went to Google Store and restored the Long John Silver's App and have my old Phone number and my old EMAIL from Gmail but my NEW email is now is with YAHOO EMAIL ADDRESS, the Long john silvers APP PROGRAMMER do not let change their email address after 5+ years. Birthday is wrong & I did a typo 1st setup is lock for very!
Dry, Dryer, and Driest!!! I have anticipated getting myself some LJS. I had a 30-40 minute wait in line after ordering the 12-pc Fam Meal. Only to find the fish, chicken, hush puppies, and fries were cold and dried out. My 2 containers of Coleslaw were ½ full (I to go in to get them). All for the full price of $48.38. I expected better speed of service and food quality. No napkins or condiment were given. I expected better from this newly renovated location. Disappointed my whole family tonight.
try to sign up and the verification email takes hours to receive. Its 2026 this stuff should be real easy by now. if yall hire people to create the app and run it are that incompetent when that should be a high skilled job then I'd hate to see the morons you hire in store. good job the lack of basic app building lost you a customer.
can't get past the signup process.
The app is broken about a month now, anytime go to redeem a reward it's not applied. Have emailed customer service no response.
How hard is it to let somebody view your menu in the app? That's literally all I wanted to do but because my local store doesn't accept online orders, I wasn't able to start an order which meant that I couldn't even view the menu. Ridiculous.
the app never sends the code to my text or email so I can't create an account
coupon codes entry stopped working, good or bad app won't reply if the work or update price.
I can't order from the location only 1 mile or so from me, so can't use any offers either. Sad part is I believe the first time I used it, it offered that location.
Nothing irritates me more than a restaurant app which hides its menu simply because it's after hours. I'm currently trying to decide where my family will eat dinner this Friday, the 3rd Friday of Lent. My phone received a notification saying something about "a free snack or side..." I was unaware of any snacks on your menu. So I wanted to check it out to inform my decision. But I can't because you hate your app users. I guess Culver's or Red Lobster it is.
Sentiment summary
93%
Positive (4-5★)
4%
Neutral (3★)
3%
Negative (1-2★)