Review Insights · Google Play
Lowe's
Lowe's Companies, Inc. · 310,049 ratings · ★ 4.7
4.7
★★★★★
310,049 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
8 negative reviews mention this · 29% of all complaints
★★★★★ "doesn't work." - Dilermando Cioffi
2
"doesn"
6 negative reviews mention this · 21% of all complaints
★★★★★ "doesn't let me complete the log in. Just keeps opening a tab and even when I send the right code it just soft locks." - Bucketman Palemin
3
"website"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Transactions, to include purchases and returns, keep showing up under my purchases section that I never made. When I select the transaction for more details, I get a page that says no results. I've uninstalled/reinstalled numerous times and…" - Amy M
4
"item"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible app. Clicked on Google search result, instead of bringing me to the website so I can search for an item, you're just giving me store hours and categories. It's clear that you don't know your customers and how they shop. No wonder p…" - Van B
5
"order"
3 negative reviews mention this · 11% of all complaints
★★★★★ "the experience was highly friction. had to try two different cards to order something" - George Yin
6
"find"
3 negative reviews mention this · 11% of all complaints
★★★★★ "can't find sale plants" - Lisa Gomes
7
"code"
3 negative reviews mention this · 11% of all complaints
★★★★★ "doesn't let me complete the log in. Just keeps opening a tab and even when I send the right code it just soft locks." - Bucketman Palemin
8
"doesn work"
3 negative reviews mention this · 11% of all complaints
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
can't find sale plants
this process sucks. I cannot open the app on my phone so I cannot get the free plant for mother's day. I will not shop at this store again. I do a lot of business here but that's over.
Garbage app. I can't complete purchases, I just get caught in an endless loop of having to sign in, enter my thumbprint, get a verification email, rinse and repeat. I've cleared the cache, I've uninstalled the app and reinstalled it, nothing helps.
garbage app
Transactions, to include purchases and returns, keep showing up under my purchases section that I never made. When I select the transaction for more details, I get a page that says no results. I've uninstalled/reinstalled numerous times and it makes no difference. I don't have this issue when using the website. Very frustrating and alarming to wonder if someone else is making these purchases!
doesn't let me complete the log in. Just keeps opening a tab and even when I send the right code it just soft locks.
Terrible app. Clicked on Google search result, instead of bringing me to the website so I can search for an item, you're just giving me store hours and categories. It's clear that you don't know your customers and how they shop. No wonder people are going to Home Depot instead, you drive them away!
doesn't work.
the app is reallllllly bad when it comes to making things easy to compare things and adding shipping to part of an order while ignoring other parts.
I can't make it work at all
website is slow. it doesn't work at of the time.
Did not take my $5 coupon at checkout. cashier was not helpful.
Easy to use once you figure out out. ***Update Feb2025*** Lowered my previous rating. In recent times the app has been logging me out every 2 days or so, which has become E X T R E M E L Y annoying as I try to use it and go to Lowes quite a bit. Needs an update so it doesn't log you out after 1 or 2 days... ***UPDATE*** May2026 Lowered to 1 star. App won't let me purchase items in my cart. doesn't show error message as to why. Just doesn't let you proceed.
The shopping cart has a bug that loses anything you put into it. How does a shopping app work, that doesn't let you buy things?
does not work
Frequent lockup and crashes, confusing login when it works. The app and MyLowes is on balance no longer a end customer benefit given how hard it is to use. The transition of MyLowes from a simple bar code to a dynamic app linking is a poor experience. Even from a company data perspective when customers skip using your program resulting data is poor. Humbly suggest you revert back.
website is terrible
Really lame, vague, click-baity notifications from this app.
can't make account because not allowed my phone number
dont work 90% of time constantly freezing or shutting down .... 98%
The app couldn't find the barcode and the item search didn't work and there was not a menu to search by area.
you can't see full screen because there's a box at bottom of screen. I just placed an order for 2 items for pickup and in confirmation notification it has one item being picked up and the other shipping??? I find it difficult navigate and now to check out. Please overhaul the app. It sucks.
Can't see the item location on the map. that's a non starter. that's the main use for the app.
App is slow and always having issues.
the experience was highly friction. had to try two different cards to order something
passkey sign in is useless, unless you have a separate device. how stupid.
Difficult to set up initial billing info; instructions not clear
bar code scanner still doesn't work
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)