Review Insights · Google Play
Macy's: shopping & top deals
Macy's Inc · 335,824 ratings · ★ 4.8
4.8
★★★★★
335,824 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"keeps"
4 negative reviews mention this · 24% of all complaints
★★★★★ "App has a bug. I cleared the caché but the app keeps crashing 😩" - Stephanie Cruz
2
"check"
3 negative reviews mention this · 18% of all complaints
★★★★★ "couldn't check out" - Valerie Logsdon
3
"doesn"
3 negative reviews mention this · 18% of all complaints
★★★★★ "app doesn't work. tried uninstalling and reinstalling several times but it just keeps saying "app won't open because it has a bug, try updating after developer provides a fix."" - Dana King
4
"work"
3 negative reviews mention this · 18% of all complaints
★★★★★ "app doesn't work. tried uninstalling and reinstalling several times but it just keeps saying "app won't open because it has a bug, try updating after developer provides a fix."" - Dana King
5
"other"
3 negative reviews mention this · 18% of all complaints
★★★★★ "I had to uninstall it Way,way,way too many emails and texts about what's on sale I'm a 56-year-old guy I don't buy women's shoes or other unmentionable products literally seven eight emails a day" - M
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
couldn't check out
they do not give you the full refund of your return items
They canceled my order, saying there is no stock. I returned to the website and was able to buy again...
you make an offer to be used thru the app. I try to use it and it tells me its not valid. I check and can not find any exclusions, but I'm sure there are. Macys never has clear easy offers you always have to jump thru a hoop. Or most recently 3 orders in a row have been wrong. So its pot luck as to what you get anymore.
app doesn't work. tried uninstalling and reinstalling several times but it just keeps saying "app won't open because it has a bug, try updating after developer provides a fix."
I had to uninstall it Way,way,way too many emails and texts about what's on sale I'm a 56-year-old guy I don't buy women's shoes or other unmentionable products literally seven eight emails a day
too many forced updates
Once again for the second time in one and a half months after the latest Macy's app update I am unable to access most functions on the app. After the update prior to this one, I was unable to access functions on the Macy's app for 2 weeks before it was finally fixed. There was an update of the app yesterday. The update has to be the problem. I've uninstalled & cleared the cache many times but the issue still persists. My other apps work fine. This issue needs to be addressed immediately!
Your biometrics do not work. Email and password Do Not Work. Please Fix.
keeps locking me out
would not let me add my card information after I applied my gift card details. So I tried to pay with two different gift cards and it would not save the 2nd one even the the box says "applies up to 5 gift cards". Had to take an item off so my one gift card could cover it. Now I have to personally go up to Macy's and order my other item from their computer. I SHOULDN'T HAVE TO DO ALL THAT MAN SMHH AWFULLLLLL!!!!!!!!!!
hated using the app. coupons don't automatically add and won't copy and paste
Rewards system doesn't link
App has a bug. I cleared the caché but the app keeps crashing 😩
not able to use discount promotion as it doesn't show on check out page
Apr. 26, 2026: App keeps signing me out. Aug. 10, 2025: 1- Can't filter Search to find items that are AVAILABLE IN THE STORE! I want to go to the store 5 miles away to pick up items and there is no way to search for what is available in the store for immediate pickup. 2-Too many broken links within the app!
The app does not recognize my password. It is frustrating when the biometrics button becomes inoperable and I must search for my password. It seems to coincide when I've made a payment.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)