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MakeMyTrip - Flights & Hotels
MakeMyTrip-Hotel, Flight, IRCTC Authorised Partner · 2,212,876 ratings · ★ 4.4
4.4
★★★★★
2,212,876 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
20 negative reviews mention this · 41% of all complaints
★★★★★ "guys be careful. no contact details, no customer care." - G V S PRAVEEN 1 KUMAR
2
"refund"
17 negative reviews mention this · 35% of all complaints
★★★★★ "my ticket was cancelled on 15 march 2026 now it is 9 may 2026. Still didn't get the refund." - Unknown
3
"booking"
15 negative reviews mention this · 31% of all complaints
★★★★★ "Booked and fully paid for a stay at Tulip Hotel Sharjah through MakeMyTrip. Upon arrival, we were informed the hotel was suddenly closed for renovation and our booking had been cancelled. We were promised a refund within 5-7 days. It has no…" - KHAWAJA BILAL KHALID SIKKA
4
"experience"
13 negative reviews mention this · 27% of all complaints
★★★★★ "Booked and fully paid for a stay at Tulip Hotel Sharjah through MakeMyTrip. Upon arrival, we were informed the hotel was suddenly closed for renovation and our booking had been cancelled. We were promised a refund within 5-7 days. It has no…" - KHAWAJA BILAL KHALID SIKKA
5
"support"
13 negative reviews mention this · 27% of all complaints
★★★★★ "worst customer care where they are forcing you into AI voice support and the AI gives you no other options even when it's giving incorrect information. after wasting a huge amount of time they have lost me as a platinum customer" - Nitesh Rungta
6
"ticket"
12 negative reviews mention this · 24% of all complaints
★★★★★ "my ticket was cancelled on 15 march 2026 now it is 9 may 2026. Still didn't get the refund." - Unknown
7
"service"
12 negative reviews mention this · 24% of all complaints
★★★★★ "very poor service" - nilesh devadikar
8
"care"
11 negative reviews mention this · 22% of all complaints
★★★★★ "guys be careful. no contact details, no customer care." - G V S PRAVEEN 1 KUMAR
9
"customer care"
10 negative reviews mention this · 20% of all complaints
★★★★★ "guys be careful. no contact details, no customer care." - G V S PRAVEEN 1 KUMAR
10
"flight"
10 negative reviews mention this · 20% of all complaints
★★★★★ "I didn't receive my refund till may after the airline cancelled the flight. from last month ' April '. I have booked a ticket from MMT APP." - Sonu Verma
11
"makemytrip"
10 negative reviews mention this · 20% of all complaints
★★★★★ "Booked and fully paid for a stay at Tulip Hotel Sharjah through MakeMyTrip. Upon arrival, we were informed the hotel was suddenly closed for renovation and our booking had been cancelled. We were promised a refund within 5-7 days. It has no…" - KHAWAJA BILAL KHALID SIKKA
12
"cancelled"
9 negative reviews mention this · 18% of all complaints
★★★★★ "my ticket was cancelled on 15 march 2026 now it is 9 may 2026. Still didn't get the refund." - Unknown
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
my ticket was cancelled on 15 march 2026 now it is 9 may 2026. Still didn't get the refund.
very poor service
guys be careful. no contact details, no customer care.
I didn't receive my refund till may after the airline cancelled the flight. from last month ' April '. I have booked a ticket from MMT APP.
don't book in mmt as they said they will give you confirm tkt or 3x return but instead they book rac tkt and you will suffer every time. I book 2 month before but still get rac. this is not the first time I get this. they are looting our money
very bad
Booked and fully paid for a stay at Tulip Hotel Sharjah through MakeMyTrip. Upon arrival, we were informed the hotel was suddenly closed for renovation and our booking had been cancelled. We were promised a refund within 5-7 days. It has now been almost 3 months and AED 1000 is still not refunded. Both the hotel and MakeMyTrip keep blaming each other while we keep receiving the same “we are looking into it” emails every few days. Extremely disappointing experience despite having all proofs, pay
fraudulent claims, false assurance,
not even replying to emails how many times I messaged them for my new flight date as they changed it by the airlines atleast update my itinerary ticket so disappointment
worst customer care where they are forcing you into AI voice support and the AI gives you no other options even when it's giving incorrect information. after wasting a huge amount of time they have lost me as a platinum customer
MakeMyTrip is doing fraud things so don't use MakeMyTrip app the incident happened to that when I have booked a tickets in MakeMyTrip at the time of booking the app does not shown me no refund for the ticket booking after booking tickets it shown no refund for the tickets so my amount is not get refund to me so don't lose your money money is very valuable I have contact customer care executive they could not support me they said ask redBus I have contact them also but no response
It's been 2 months since I initiated my refund claim as china air cancelled my flight, until now there's no update about my refund🥺, and I really need it now for another booking...very disappointing 😔.even no update from you're side😔
App is slower than irctc. Worst experience with every screen stuck , useless popups.
very bad service by make my trip I booked a Volvo bus and they have sent me a normal old bus which was very dirty if I raise the complaint they are rejecting it saying it is Volvo bus even if I upload the pictures
very bad app... all offers get useless while booking ticket. also cost of tourism is 30% higher than actual booking cost
worst Payment gateway. Money got deducted and mentioned failed payment. Booked a ticket twice because of that. worst Experience Don't ever trust this app for booking anything.
I booked 2 flight ticket on 28 February and it was cancelled and I applied for refund no one answered me so please reply to my msg I already made a complaint to police and court and other complain to DCCA,because the refund from Emirates was done and dnata also
very bad. no customer service. bad support.
don't use MakeMyTrip,you will be in trouble in case of refund due to cancellation,you can not reach out to customer service executive. my airline refunded 2281 INR due to my flight missed but MMT initiated refund for 981 only AIR ASIA PNR F7KTQG
scam app
Ignore this app for booking. Deployed a bot in the name of ai which does not know what to do, no agent joining chat and when called simple disconnecting call saying not applicable for refund. looks like human don't work in this company anymore
Very stressful and frustrating experience with MakeMyTrip. My flight was cancelled by the airline, and they advised me to contact MakeMyTrip for a full refund. I tried many times to contact customer care in Qatar, UAE, and India, but nobody answered. After a long delay, they processed only a partial refund with huge deductions and no proper explanation. Very poor customer support and refund handling. Please avoid flight booking through this app.
Please don't book on this application fully they will swallow your refund. on the application some amount will be displayed. on your bank account only one percent of the displayed will be given.
This is the worst website I've ever seen. Their customer service is absolutely terrible. Since March 26th, they haven't refunded my money, even though the airline told me the problem was with their service provider, not with them.
The support service is extremely poor. Although the booking was successfully made for a specific date, the toll-free support system indicates that no booking exists. Additionally, there is no option to connect with a support representative for assistance, and the platform does not provide any functionality to modify the travel date for an existing booking.
customer care number not available and bus details wrong mentioned in your application.
such a disappointing app, i would never recommend this trash app to anyone.
Dear Support Team, I am disappointed with my recent booking experience. I have tried multiple times to contact your customer care team, but there has been no response. I already processed the cancellation of my flight ticket, yet the refund amount has still not been credited. Kindly look into this issue and provide an update regarding my refund as soon as possible.
worst customer care / call center..it is high risk to book with make my trip..the IVR is another worst service they have
this fake makemytrip app doing fraud i booked my ticket from MMT now i want cancel my booking when i go to MMT it says something went wrong since 3 days and when called to customer care call is not connecting until i tried 5 hours fraud company, and when i tried airline company they says you need to ask where you booked from. now i will go to social media and will post all this fraud scenario everyone should know that MMT is big fraud
Disappointing experience. Incompetent staff, absent customer service and closure of tickets without resolution. When one calls the helpline,advised to raise a ticket, receives a vague or generic reply before closure without understanding the case. No support.
very bad experience,until now i havent recieve my refund,its almost two mos.,no one is answering my inquiry,,my fligth cancelled on march 16 due to war in the middle east,but until now no reply from the customer service...they dont care,never ever booked to this company,it 100 percent dis appointing,if there is zero,i will rate 0,,,give my money back,its not yours,the airline already refund the money,why are you keeping it,
Very disappointing experience with MMT. False commitments were made during booking and despite paying online, I still had to pay extra at the hotel. The hotel condition was pathetic and completely different from what was promised on MMT. Even after multiple escalations, MMT support didn’t resolve the issue and simply closed the tickets without any proper solution. Extremely frustrating and unprofessional service. Lost all trust in MMT.
worst service waste of time and waste of money
MakeMyTrip failed to inform me about my flight cancellation. I only discovered this at the airport and was left completely stranded. My flight was rescheduled to the next day, but I was not provided with any hotel, meal voucher, or assistance. I repeatedly tried to contact customer support through calls and social media but received no real help or solution. This caused serious disruption, stress, and inconvenience during my travel. The lack of communication and support is unacceptable.ı reques
wish I could give them negative ratings. My flight was cancelled on 19.04.2026, and since then I have been continuously approaching them for a refund, but nothing has been done regarding the refund processing. I also contacted the airline, and they informed me that MMT has not yet raised any refund request with them. I really do not understand why the full refund is still not being provided. What is even more disappointing is that when the flight was cancelled from their side, the consumer still
very worst experience and worst interface. Customer hard to book any tikts in this app.
Worst experience ever-MMT -psr travels even after being insured from MMT .Really frustrated and uncomfortable.No proper seats & backup arrangement, and no support during unsafe conditions, we were attacked, stones and window breaking . Even ladies were asked to go pee on the road in the . The chatbot & customer care are completely useless once payment is done. Nobody takes responsibility or genuinely helps. Strongly disappointed with MakeMyTrip. Never booking again, no respect at all now.
The mail said I will get Rs.1500 for installing the app but the credit is Rs.200. Why mislead us? Today when I try to book a ticket it said discount of 1,223 applied if using Visa Signature card and showed reduced price also. But in payment screen the price went back to normal price! why do you play such fraud tricks??
worst experience with MMT booking is little bit easy but cancellation is very difficult. their representative are always busy and if get connected they hold call and then disconnected. Their app is having lots of issues including their online resolve process also didn't reply proper. I will not recommend to any
I had worst experience I'm buying a holiday package. bought a ooty trip package and made payment 3 times but never confirmed. Money was deducted and customer care always said money will be refunded in 24hrs. now they say it will take 48 hrs. one of the worst experience. Spent almost 55k but never got the refund. Will never recommend others to book from Make mytrip.
Very Bad Experience
How many days do I need to wait for my refund you guys don't have proper mail id or customer support to raise issue
Makemytrip is only good for NEW BOOKING. But after booking confirmation, you will suffer to get any support. Existing booking menu in IVR will keep you waiting endless. New booking menu in IVR will answer in seconds. But existing booking menu will connect to AI Agent and you will never be able to speak with a live agent. VERY VERY VERY VERY BAD FOR AN EXISTING CUSTOMER.
MakeMyTrip service is the worst in the world. If your ticket gets cancelled anyhow they will not take responsibility nor they will help you to get a refund. Save your and not use MakeMyTrip ever
froud
MakeMyTrip has given me one of the worst customer experiences ever. Flight Details: Flight Number: SG 193 PNR: JGGEYQ Route: New Delhi to Ahmedabad Journey Date: 14 April After cancellation, I continuously followed up with MakeMyTrip regarding my refund. Every single time, their chat support confirmed that the refund was approved by the airline and would be processed by 30 April. I even took screenshots of all conversations. But when 30 April arrived, they suddenly changed their statement and
Offers advertised for first-time users are unreliable and often unavailable during booking.
not very useful confusing
Sentiment summary
87%
Positive (4-5★)
2%
Neutral (3★)
11%
Negative (1-2★)