Review Insights · Google Play
Malaysia Airlines
Malaysia Aviation Group · 65,076 ratings · ★ 4.6
4.6
★★★★★
65,076 ratings
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Top complaints - extracted from 24 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cannot"
4 negative reviews mention this · 17% of all complaints
★★★★★ "App crashes and cannot complete the flight booking. Both on app and on laptop." - Seng Wee Ling
2
"airline"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Worst airline in the world with the worst customer service and outdated policies. The price doesn't match the service, no wonder you guys are in decline and depend on just national loyalty for your survival" - Adi Jajuli
3
"account"
4 negative reviews mention this · 17% of all complaints
★★★★★ "I unable to log in into my account after I change my hp. reset password, activate acxount, all not work. huh!" - SING ENG LU
4
"flight"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Points for all my return flight are not awarded and getting error when trying to submit claim. Trying the Helpdesk and it's not working too." - Say Phoon Loo
5
"error"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Points for all my return flight are not awarded and getting error when trying to submit claim. Trying the Helpdesk and it's not working too." - Say Phoon Loo
6
"claim"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Points for all my return flight are not awarded and getting error when trying to submit claim. Trying the Helpdesk and it's not working too." - Say Phoon Loo
7
"experience"
3 negative reviews mention this · 13% of all complaints
★★★★★ "miles and points do not update automatically. need to fill claim missing files that don't respond as well. pathetic user experience. the phone support suggested raising a complaint that takes 7 to 14 working days. way to go!" - Dinesh Gururaj
8
"malaysia"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Such a shame as App doen't work even for one time for the customer with valid boarding pass and ticket to log in as their super stone aged app plat form can't even generate a peoper OTP to move to next step. Grow up and be responsible Malay…" - Ebrahim Bham
9
"malaysia airline"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Such a shame as App doen't work even for one time for the customer with valid boarding pass and ticket to log in as their super stone aged app plat form can't even generate a peoper OTP to move to next step. Grow up and be responsible Malay…" - Ebrahim Bham
📋 All 24 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Points for all my return flight are not awarded and getting error when trying to submit claim. Trying the Helpdesk and it's not working too.
miles and points do not update automatically. need to fill claim missing files that don't respond as well. pathetic user experience. the phone support suggested raising a complaint that takes 7 to 14 working days. way to go!
Worst airline in the world with the worst customer service and outdated policies. The price doesn't match the service, no wonder you guys are in decline and depend on just national loyalty for your survival
This is the stupidest Airlines app I had ever used. Most of the other airlines will display all the bookings once I logged in the app with my membership number, while MH App still need to key in the reference number. Worst ever user experience and not user friendly at all. Please wake up!!
Such a shame as App doen't work even for one time for the customer with valid boarding pass and ticket to log in as their super stone aged app plat form can't even generate a peoper OTP to move to next step. Grow up and be responsible Malaysia Airline
Nak beli tiket pun susah. Nama baby error tak boleh nak save mcm banggang je buat restriction macam ni. selagi tak boleh ubah selagi tu 1 star rating.
How difficult is it for a multi million dollar company to get an app right has anyone from Malaysia airline even tried to use it, App cant even give basic info Eg what time a booked flight is or which terminal etc. Who ever aproved this app needs to be disciplined or sacked.
Worst experience with Malaysia airline. iam an a New zealand resident they 22 march 2025 they sent me back from the check-in counter because they didn't find my details in their system, and I have been living in New zeland since 21014 lawfully. they didn't give me anything in written. I'll never use or recommend Malaysia airline.
I cannot login, no matter how many times trying still the landing page on Login side was not visible
tak dapat register
It's not clear if ticket prices are one way, each way or return $ when using the App. This is deceptive.
Halo.. MH programming team really need to replace.. So much bugs on apps. Jesus's christ.. Even click feedback.. Empty page.. MH ceo need pay serious attention on this app.. Really ridiculous.. All sleeping or no one use apps at all.. Gosh.. Attn to CEO MH.
why cannot sign in? stupid apps
I unable to log in into my account after I change my hp. reset password, activate acxount, all not work. huh!
modify seat option throws Oops something went wrong error.
I couldn't log in I already have account and enrich membership but I still can't log in on web and on app
claim voucher tng sampai ke sudah tak dapat. point dah tolak. dah 2 3 Kali Tanya cs untuk minta selesaikan "active/past" voucher not appear di dalam apps. tak selesai juga!! apa daa
had to try multiple times on browser and it took almost 20 minutes just to check on app. seats availability is incorrect unable to select next
App crashes and cannot complete the flight booking. Both on app and on laptop.
is it the safe site for MAS
slow on authentication process
no respond after click to create new account. just white screen.
latest version of aap is waste of time ...not letting us do anything....always freezing after putting some details
cannot log in either by registering a new email or by using my Gmail account.
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)