Review Insights · Google Play
Malwarebytes Mobile Security
Malwarebytes · 628,124 ratings · ★ 4.5
4.5
★★★★★
628,124 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
7 negative reviews mention this · 27% of all complaints
★★★★★ "you said I have this app , my phone is all locked up with junk, so slow , who paid for the subscription,.you said I have??" - Linda
2
"anything"
5 negative reviews mention this · 19% of all complaints
★★★★★ "why is non if my old chats showing anything (Like its a new chat) even tho there were chats with the Ai thing" - winter
3
"free"
5 negative reviews mention this · 19% of all complaints
★★★★★ "poor said free, wasn't." - Mike Mogollon
4
"subscription"
4 negative reviews mention this · 15% of all complaints
★★★★★ "you said I have this app , my phone is all locked up with junk, so slow , who paid for the subscription,.you said I have??" - Linda
5
"cancel"
4 negative reviews mention this · 15% of all complaints
★★★★★ "it drives me crazy alerting me constantly, and every time I try to cancel my subscription, it says 'session time ran out' even though I just signed in. I am changing phones and want to cancel my subscription, and there is no way to do it. I…" - misschantel100
6
"malwarebytes"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Difficult to cancel, unsure if I have cancelled or not. Ive had a free trial, and wanted to cancel beforei got charged. Tried to cancel multiple times yesterday. I've had no confirmation of cancellation and I can't find any way of contactin…" - K B
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
you said I have this app , my phone is all locked up with junk, so slow , who paid for the subscription,.you said I have??
Wants you to sign up for a subscription right off the rip, without even letting you use the app. I uninstalled equally as fast.
Consistently reports legitimate text messages as suspicious
poor said free, wasn't.
un happy
I ask for free
this is not protecting anything because someone still got in my phone and changing things around to go to her address. buying groceries etc
TOO DIFFICULT TO UNSUBSCRIBE THIS IS TRASH.
too intrusive
Spyware malicious software. , can't detect in my phone
I never signed up for anything and they are trying to take money from my account
disturbing my daily activities on my phone screen. pls stop.
You charged me again. The amount was $48.59, which I did not authorize. As you can see, I had to cancel my first card. But somehow you got my new card. I don't want your service. It doesn't work. I want to refund ASAP.
don't use it
Difficult to cancel, unsure if I have cancelled or not. Ive had a free trial, and wanted to cancel beforei got charged. Tried to cancel multiple times yesterday. I've had no confirmation of cancellation and I can't find any way of contacting the support other than writing a review 😟 Now I've been charged! could Malwarebytes please get in contact with me urgently.
I can't find where I can cancel this subscription. I have another subscription thru Malwarebytes. I thought I was upgrading to phone coverage on that one. very confusing.
didnt do anything on my phone but charge my account
update 15 May 2026: i don't know WHAT is going on with this app i think it is a SCAM i was corresponding with their customer care, sending screenshots etc. suddenly cut off. i paid €22.99 in Sept 2025 and another €22.99 in Jan 2026 - they are looking for MORE and my phone is SWAMPED with 451 apps, some unremovable - and some of THOSE have avquired permission to instal apps from unknown sources. Yet malwarebytes detects NOTHING WRONG!! well I've had enough of ye!! Goodbye 👎
nothing is free
it drives me crazy alerting me constantly, and every time I try to cancel my subscription, it says 'session time ran out' even though I just signed in. I am changing phones and want to cancel my subscription, and there is no way to do it. I am sure it blocks well, but I am very unhappy not being able to cancel it.
why is non if my old chats showing anything (Like its a new chat) even tho there were chats with the Ai thing
Trying to get my money telling me my security is poor.
junk
Destroyed my mobile this morning. Ended up unistalling all my apps when the problem was this app that i installed yesterday.
aap logon Ko apna yah Jo malware bites anti-virus mein Thoda system aur Thoda Sa free karna chahie ki sab kuchh almost pet kyon rahata Hai aur ham blind students ke liye aapko marve bikes free Dena chahie jab kuchh samay ke trial to aapko Dena chahie make blind school
Consistent text messages warning about malicious voicemail to text messages. Not sure if this app does anything for security except track all of my digital actions and gathers data. Thought I'd upgrade this app but I don't think so now.
Sentiment summary
87%
Positive (4-5★)
4%
Neutral (3★)
8%
Negative (1-2★)