Review Insights · Google Play
MandM - Big Brands, Low Prices
M and M Direct Ltd · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
5 negative reviews mention this · 23% of all complaints
★★★★★ "poor customer service nowhere on the app is there a refund form or how to get a refund when goods aren't delivered, the only way to contact them is via social media or chat bot you then get a email of chat bot convo but your reply doesn't g…" - Gail Marie
2
"update"
4 negative reviews mention this · 18% of all complaints
★★★★★ "The new update is terrible, no access to wishlist! I will be uninstalling" - Calmly Chaotic
3
"cannot"
4 negative reviews mention this · 18% of all complaints
★★★★★ "i prefer the web cos you cannot save items in the app. The website you have your wishlist" - David
4
"items"
4 negative reviews mention this · 18% of all complaints
★★★★★ "i prefer the web cos you cannot save items in the app. The website you have your wishlist" - David
5
"wishlist"
3 negative reviews mention this · 14% of all complaints
★★★★★ "The new update is terrible, no access to wishlist! I will be uninstalling" - Calmly Chaotic
6
"website"
3 negative reviews mention this · 14% of all complaints
★★★★★ "a good start however no access to my wishlist?? Any plans to add a wishlist? update: still no wishlist option, still using the website!" - Dane Canavan
7
"service"
3 negative reviews mention this · 14% of all complaints
★★★★★ "poor customer service nowhere on the app is there a refund form or how to get a refund when goods aren't delivered, the only way to contact them is via social media or chat bot you then get a email of chat bot convo but your reply doesn't g…" - Gail Marie
8
"delivery"
3 negative reviews mention this · 14% of all complaints
★★★★★ "The last time I use this app and store, not only do you have to pay for p&p on delivery... you're also expected to pay the returns. £10 down, nothing to show for it... disgusted and done." - Lox
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Because the app and platform crashed and is completely unusable, i uninstalled the app ,deleted my account and stopped using this shopping online store! Zero stars!
app doesn't work now
The new update is terrible, no access to wishlist! I will be uninstalling
poor customer service nowhere on the app is there a refund form or how to get a refund when goods aren't delivered, the only way to contact them is via social media or chat bot you then get a email of chat bot convo but your reply doesn't get delivered. the "WhatsApp" team wanted me to download another app and when I pointed out they had my order number, the confirmation that my item was lost in transit the method I paid with a refund is a simple matter not needing another app stay well clear
The last time I use this app and store, not only do you have to pay for p&p on delivery... you're also expected to pay the returns. £10 down, nothing to show for it... disgusted and done.
app won't let me check out with PayPal , won't get passed final stage of checking out just keeps loading ( spinning icon) will be going back to web site to order until fixed
let's you order takes your money then to get an email saying the item is out of stock ,,,this should be told before buying ,,,fix your problem mnm ,,,you should fix it and make it live ,,,my friends wee girl was so disappointed,,,you have to put a system in place to let customers know if items are out of stock or not ,,I cannot stress that enough
I bought clothes online from MandM Direct and also paid £10 for 12 months of free delivery. I first ordered medium, which was too small, so I returned it. Then I ordered large, which was too big and returned that as well. Despite paying for free delivery, I charged £3.99 for each This feels unfair and misleading it is not my faults and it should be free service to return I’m very disappointed with this experience and would not recommend shopping here. I advise others
I have already contacted M&M regarding this issue, but unfortunately, my problem has not been resolved and I still have not received my parcel. This situation is very frustrating and unacceptable.
Poor product quality and very bad customer service. Items often have visible defects and don’t match what’s advertised. To make things worse, they use Evri as their courier, so there’s a high chance your order will be delayed or may not arrive at all. Not worth the hassle.
broke
never able to buy from the app not fit
The delivery company they use is a joke. 90 percent chance you won't receive your order.
Directions are easy plenty of choice and labels
awful searching, filter mens trainers size 8-8½, women's are in there, juniors are there, saw a pair for the wife, size 3 and 4 available only, puts me off browsing, unless I want something specific, scrolling through is awful
Not using this as no way to save items. No wish list unlike the Web page so just annoying. Update end 2025. Still not using like others as cannot save a wish list like other apps. Have about 20 items saved on the web browser which the app does not allow. Pointless replying to this if not actioned.
Added size 3-5 socks to basket and in my basket appears size 10 it's absolutely something wrong I did that 5 times same even if you choose different size we will se what will arrive definitely it's something wrong with app
This app is totally rubbish now compared to the old one, you cannot zoom the product you want to buy and it keeps taking you back on pressing the back button on your phone,needs to be checked and update properly
I get an error message when trying to checkout I've tried numerous things to resolve this issue but to no avail.
a good start however no access to my wishlist?? Any plans to add a wishlist? update: still no wishlist option, still using the website!
i prefer the web cos you cannot save items in the app. The website you have your wishlist
seems ok but is the app better than the website or same?
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)