Review Insights · Google Play
Marshall Bluetooth
Marshall Group AB · 201,355 ratings · ★ 4.7
4.7
★★★★★
201,355 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"speaker"
17 negative reviews mention this · 29% of all complaints
★★★★★ "Bad connection. The app is extremely slow to find and connect to the speaker - every single time." - No No (NONO)
2
"connect"
14 negative reviews mention this · 24% of all complaints
★★★★★ "Bad connection. The app is extremely slow to find and connect to the speaker - every single time." - No No (NONO)
3
"marshall"
11 negative reviews mention this · 19% of all complaints
★★★★★ "i cant connect my willen to the Marshall app, and tried doing factory reset by holder bluetooth button for 7 sec and it wont. Whats up Marshall, what should i do? throw this away???" - rence friday24
4
"connected"
11 negative reviews mention this · 19% of all complaints
★★★★★ "it never sees my headphones. i am connected, listening to music, but the app refuses to see them. newest update and everything. this shouldn't be as difficult. i managed to connect once a long time ago, but never since." - Maxim Korvatskyy
5
"doesn"
9 negative reviews mention this · 15% of all complaints
★★★★★ "not for me. it doesn't have my Gemini gays-2000 on it since I've been having problems with my Bluetooth device on my phone since it doesn't want to connect to my stereo y'all should add it on your app." - Adam Haskins
6
"does"
9 negative reviews mention this · 15% of all complaints
★★★★★ "not for me. it doesn't have my Gemini gays-2000 on it since I've been having problems with my Bluetooth device on my phone since it doesn't want to connect to my stereo y'all should add it on your app." - Adam Haskins
7
"emberton"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Have to uninstall and reinstall to get stack mode to work about once every week. Constantly fails stack mode if I don't. An Emberton II and a Willen II used to stack without hassle. Last few updates causing them to either fail totally or fo…" - Craig McMaster
8
"phone"
7 negative reviews mention this · 12% of all complaints
★★★★★ "not for me. it doesn't have my Gemini gays-2000 on it since I've been having problems with my Bluetooth device on my phone since it doesn't want to connect to my stereo y'all should add it on your app." - Adam Haskins
9
"work"
7 negative reviews mention this · 12% of all complaints
★★★★★ "App doesn't work with the Willen device on android. As such the ability to use the multiple speaker function is not possible." - Philip Carroll
10
"update"
7 negative reviews mention this · 12% of all complaints
★★★★★ "this needs to be updated to facilitate newer versions of Android. Very disappointed that I cant connect my acton II voice" - Eoin Doolan
11
"device"
6 negative reviews mention this · 10% of all complaints
★★★★★ "not for me. it doesn't have my Gemini gays-2000 on it since I've been having problems with my Bluetooth device on my phone since it doesn't want to connect to my stereo y'all should add it on your app." - Adam Haskins
12
"android"
6 negative reviews mention this · 10% of all complaints
★★★★★ "App doesn't work with the Willen device on android. As such the ability to use the multiple speaker function is not possible." - Philip Carroll
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bad connection. The app is extremely slow to find and connect to the speaker - every single time.
i cant connect my willen to the Marshall app, and tried doing factory reset by holder bluetooth button for 7 sec and it wont. Whats up Marshall, what should i do? throw this away???
not for me. it doesn't have my Gemini gays-2000 on it since I've been having problems with my Bluetooth device on my phone since it doesn't want to connect to my stereo y'all should add it on your app.
marshall speaker are worst speaker. it doesn't work properly after few days it's better to use a chinese speaker
Ma Middleton II n'est pas reconnue par l'app, même en déco reco oubliee le périphériques et tout ca
They force Spotify.
The app installs fine, but is glitchy. I have found Bluetooth connection is better without the app installed. App makes connecting harder and adds no additional functionality. Save yourself a headache and don't install.
I have repeatedly uninstalled and reinstalled this application. I acquired their speaker only a few months ago. While the application functions flawlessly on iOS, its complete inoperability on my Android device is profoundly disappointing and falls short of the expectations one holds for Marshall products.
buggy af
After connecting with my Major 5 I see the headphones in the app, but cannot do anything with them. Everything is blurred and I get a pop-up "Turn on your Major V and keep it close by" even though the headphones ARE connected and I am listening to a podcast.
My Minor IIIcouldn't pair with my Samsung S26 ultra
doesn't pair so it's useless now. It's the app itself that is broken, nothing on my end. I tried the obvious so it's not me.
this app doesn't work in android phone im using marshall emberton 2 speaker and trying to use control in app but id doesn't work..
not recognizing emberton 3
The headphones are good, what can't be said about the application. I listen on my old Samsung S9+. The application requires turning on location - the battery drains quickly. When I turn off location, the application doesn't work. What does the application need location for? I don't use the application either, I use the player's equalizer.
this apps not working with my acton 3 speaker
worst earbuds that I ever had
Dissapointing. It is extremely difficult to pair to a device. They give you a notification apologising for a blootooth issue with "some android devices" but does not offer any solution!
I purchased marshall emberton 2 today on 6th March 2026 i faced marshall application not working and when it's working after 5 minutes one error sound in speaker and disconnect from the marshall application I feel bad now not satisfied with this product because I can't use equilizer from the application of marshall and other features. I hope marshall resolve this issue ASAP thank you 🙏🏼
The Emberton 2 is not supported. Whenever you play a song, there is a sound of a bug. After that, the speaker is disconnected. And it turns off, please fix this issue.
No software update
The app does not work with KILBURN II, is not compatible :(
does not reconnect motif2 in app after being charged in the case
This app has literally one job and doesn't do it.
Don't Buy anything Marshall. (January 22, 2025)... Over 1 year and Marshall hasn't fixed their app... Update: February25, 2026. Still NOT Working... Worthless for the Emberton II.... double shacked Feature is NOT Working.... my 2 Emberton's CANNOT be stacked... (20 watt + 20 watt = better sound)... I only to receive error message from Marshall is sorry and they are working on it... hmmmmm, so well does that leave all of your Emberton customers... Cannot Recommend Marshall products...
can't connect with my new middleton marshall speaker and by chance connected not updating firmware version
Really surprised that they bother to create an app that does nothing except disconnect a connected speaker.
Can't connect my brand new Major V. Im on Nothing Phone 2, i tried on iPhone and doesn't even connect neither. I tried hard reset and neither works.
Just asks me to connect to Willen when I hit Update Firmware. (despite me already being connected) and it just throws me in a loop to settings. Then back to the app, and asks me to connect to be able to update the firmware (despite the app showing it connected) This app has always been trouble
This is rubbish, what a let down for Marshall audio. Your better off using another sound Beautifier app than this useless rubbish!
App has been frustrating to say the least. Sometimes it see the devices and lets you mess with settings and other times it just doesn't exist. And now with the latest update the app doesn't even open anymore on a brand new model phone...... love the speakers and amps, but your app needs work.
Not compatible with all Marshal Products: Willen X Killburn ✓
Trash App can't connect to emberton 3 speakers Damn useless why make it so complicated
cannot find my speaker and never works cannot update the firmware constantly causes problems
it doesnt help me to cpnnect my major iv earphones with my samsung galaxy 25 ultra
connect nhi motif anc
why i cant pair my marshall major v?
can't connect my woburn 3!!!!!!!!!
DON'T BUY MARSHALL PRODUCTS. I’ve owned my Marshall Stanmore II since 2022, and it suddenly became unusable, the source indicator is stuck, and none of Marshall’s official troubleshooting steps. Their response was to offer: 119.99 EUR to repair it (including shipping), with a 48-hour payment link, or 20% discount on a new full-priced product. For a premium speaker that failed after only a few years,its extremely disappointing. After their reply, and my further communication the answer wasthesame
equaliser not working in samsung s24 galaxy ultra
it keeps searching. cant connect Major IV
bro i can't even download it is stuck on 94percent
Terrible experience... not connecting with Emberton II
does nothing for the speaker, expected an actual eq so I can make it sound actually good , but, nope, just a waste of data.
over priced
App doesn't work with the Willen device on android. As such the ability to use the multiple speaker function is not possible.
this needs to be updated to facilitate newer versions of Android. Very disappointed that I cant connect my acton II voice
it never sees my headphones. i am connected, listening to music, but the app refuses to see them. newest update and everything. this shouldn't be as difficult. i managed to connect once a long time ago, but never since.
All this does is constantly search for my Middleton, even after it says it is connected. Uninstalled and reinstalled, unpaired the Middleton, etc... Tiresome, not going to try again.
Have to uninstall and reinstall to get stack mode to work about once every week. Constantly fails stack mode if I don't. An Emberton II and a Willen II used to stack without hassle. Last few updates causing them to either fail totally or forces one speaker to override the other (either one) no matter what I do and no matter how nearby they are. I try everything up to and including factory resets, checking firmware, resetting BT, even being sure that the device clock is accurate.
+ 9 more in the clipboard copy
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)