Review Insights · Google Play
Martha & Marley Spoon
Marley Spoon · 4,138 ratings · ★ 3.6
3.6
★★★★★
4,138 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"food"
11 negative reviews mention this · 18% of all complaints
★★★★★ "The recipes were great, the issue came in with the package & customer service. We received multiple boxes with: 1. Leaking/burst meat 2. Damaged produce 3. Rotten produce We finally gave up and contacted customer service which offered a $15…" - Lindsey Wilson
2
"service"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Like the service for the most part, but I don't see a way to get notifications to remind me to choose my recipes. I've gotten many recipes I wouldn't have chosen because I don't get reminders" - Lindsey P
3
"recipes"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Like the service for the most part, but I don't see a way to get notifications to remind me to choose my recipes. I've gotten many recipes I wouldn't have chosen because I don't get reminders" - Lindsey P
4
"meals"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Constant errors when loading the App. Data cannot be retrieved and the only fix is to uninstall and then reinstall the app. App did not remember meal selection preferences resulting in incorrect meals being sent 3 weeks in a row." - Al Jones
5
"support"
10 negative reviews mention this · 17% of all complaints
★★★★★ "I understand delays happen. That part I can live with. What I can’t live with is the complete breakdown of communication afterward. Tracking disappeared, then returned as “delayed” with no ETA. But now I can’t adjust the next box, can’t pla…" - David DiMare
6
"refund"
8 negative reviews mention this · 13% of all complaints
★★★★★ "The box was delayed 48 hours still no response from the team I better get a full refund. Safe to say marley spoon will be ending up like blue apron and going out of business soon with quality like this." - John K
7
"marley"
8 negative reviews mention this · 13% of all complaints
★★★★★ "The box was delayed 48 hours still no response from the team I better get a full refund. Safe to say marley spoon will be ending up like blue apron and going out of business soon with quality like this." - John K
8
"spoon"
8 negative reviews mention this · 13% of all complaints
★★★★★ "The box was delayed 48 hours still no response from the team I better get a full refund. Safe to say marley spoon will be ending up like blue apron and going out of business soon with quality like this." - John K
9
"marley spoon"
8 negative reviews mention this · 13% of all complaints
★★★★★ "The box was delayed 48 hours still no response from the team I better get a full refund. Safe to say marley spoon will be ending up like blue apron and going out of business soon with quality like this." - John K
10
"delivery"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Save your time and money and don't bother with Marley Spoon. Our delivery box was open when we got it and everything was warm inside so it all had to be discarded. We have never had issues like this with similar companies like HelloFresh an…" - Marie
11
"ingredients"
8 negative reviews mention this · 13% of all complaints
★★★★★ "I started my subscription in April 2025 and loved Marley spoon. However a few months later around September they started making small mistakes, adding rotten vegetables, missing a few ingredients here or there. it was frustrating but I stil…" - Kamsola
12
"meal"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Constant errors when loading the App. Data cannot be retrieved and the only fix is to uninstall and then reinstall the app. App did not remember meal selection preferences resulting in incorrect meals being sent 3 weeks in a row." - Al Jones
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The box was delayed 48 hours still no response from the team I better get a full refund. Safe to say marley spoon will be ending up like blue apron and going out of business soon with quality like this.
Constant errors when loading the App. Data cannot be retrieved and the only fix is to uninstall and then reinstall the app. App did not remember meal selection preferences resulting in incorrect meals being sent 3 weeks in a row.
Save your time and money and don't bother with Marley Spoon. Our delivery box was open when we got it and everything was warm inside so it all had to be discarded. We have never had issues like this with similar companies like HelloFresh and Blue Apron.
I understand delays happen. That part I can live with. What I can’t live with is the complete breakdown of communication afterward. Tracking disappeared, then returned as “delayed” with no ETA. But now I can’t adjust the next box, can’t plan meals, and risk ending up with excess food and waste because I have no idea when this one will arrive. The red line for me is customer support. The phone number simply disconnects. Not busy. Not hold music. Just… gone. so I'm going too.
Absolute Scam, After researching forever and using Hello Fresh for years thought I'd try Marley Spoon. I got suckered by $253 off if you order now, figured it was definitely worth checking out. so go through the setup, they make sure to get your credit card early. Try to setup my first delivery and of course I don't have the promised promotion. I figured no big deal it happens, support isn't available, so all I can do is email. also since they've let me pick my recipes it auto orders. BAD
Edit: the reply still isn't satisfactory, it's still a trap. I signed up, didn't see what I wanted(premade meals) and cancelled within 5 mins and I'm supposed to know I have to call to stop you from forcing meals on me? I didn't even confirm the meals. cmon. Predatory business, should have checked reddit first to save myself the grief.
they have removed the feature that lets to communicate issues with them. and since the change we have received several boxes with full on rotten ingredients
App used to have the functionality to report missing and other problems with ingredients - but that is no longer there despite being noted in the support documentation. Australian support phone number doesn't work and no response from the Contact form to resolve the issue.
I'm not sure what is happening with this app, it pulls up the error turnip when I'm just navigating the recipes, I can't get the support option to come up..... Even the actual service of getting the food is having issues, so the problems are layered!
zero support. its been absolutely dropped. with consistent ingredients and delivery issues, there needs to be some level of support. subscription cancelled.
The way the food arrives makes it extremely difficult. All of the little items and sauces are difficult to find a place for. There are no recipe cards so you have to use the app, but figuring out what is what is difficult. No clear instructions, labels thst show what goes with what meal. I spend more time trying to figure that out then I would just shopping for myself. Not a fan.
It's broken
Terrible customer service. We tried to pause our boxes while we were on vacation, and they sent us a box anyway and charged us for it. We sent a request in to their customer service asking to refund the box and cancel our account, and put another pause on our boxes while we waited for a response. After 2 weeks of no response, we sent in another request. A week later we got a response refusing to refund us, and were just charged $83 for another box this week. We cancelled our account today.
the app is constantly down it's difficult to cook when they don't send recipes you have to see them on the app but then you can't because the app is down
I love Marley Spoon but this app just doesn't work. I've uninstalled and reinstalled and still can't use :(
it's a stupid service. no one likes it
Worst meal box service ever. Deliveries were random, and I had to ask neighbors if they’d seen my box. Every week a crucial ingredient was missing - like the chicken for a “chicken dish” wasn’t even there. I signed up to avoid supermarket runs, but ended up going almost daily to replace a single item they forgot. The so-called customer service? Completely unresponsive, didn't bother to even respond. Total waste of money, time, and patience.
This version doesn't properly handle Edge to Edge so I can't tap on the support button and other things, part of the app overlaps with the system bars
App constantly gives errors. Uninstalling and reinstalling did not help.
Like the food but the app doesn't work
they sent us the wrong recipe cards and broke one the ingredients in one box. Maybe go with a different company!
Box was soggy, NO RECIPES!!
I don't trust giving my bank details before reading the recipes first.
weird that dinnerly never seems to have issues with saving skips but this one does
Very deceptive!!!
App will not pull up the cooking preview when attempting to view full steps.
The app does not work and let you choose meals, I emailed to raise the issue but nothing seems to have been done - useless app
Not a review on the app, but a review on the company and logistics. Only 2/4 boxes have been delivered. Very unsatisfied. Have never had a shipment delayed or misplaced by any other food subscription box or purchase in my entire life, and here I am dinner less for 2 weeks in a row. Martha would be very disappointed, as am I.
Box got stolen because they just left it on the street in the middle of the night. "Our drivers don't ring doorbells" policy is the most unproductive and inefficient idea for a DELIVERY SERVICE.
We love trying new food boxes and decided to give this one a try. We are so disappointed and will not be ordering it again. Only one of the recipes had all of the ingredients we needed, the rest were missing one or more things. The delivery itself came a day late, thank goodness it's winter or it might have gone bad. When contacting customer support, they offered credits towards our next box. We don't want another box so I had to chat with someone about what to do. They offered a $13 refund only
Slow app, stolen deliveries. I'm yet to receive a single delivery because they all get stolen. No refund, but I was offered a credit which sounded like it was a one time thing. The delivery method is useless. The app itself is so slow and clunky it's almost unusable. It alone would have made me cancel even if I got my deliveries. When cancelling they have dark UX patterns to trick you into staying. Stay away from Marley Spoon.
The app is fine and works well, but the service is terrible. I tried two boxes with them in the first, the ice pack exploded and got all over the food and packaging- no refund was applied. They said it was non-toxic, but I didn't feel comfortable service some of the food to my child and some of the produce packaging had holes. The second box which cost me $60+ arrived two days late and needed to be thrown away. I only got a $38 return. The customer was fine, but it was a huge waste of money
The app itself is fine. This review is about the product. Portion sizes are too small. If you're feeding a 5 year old child fair enough but portions are way too tiny for the average adult
Shady business practices. It stated I had free shipping once I choose a plan with meals and enter my card. The next screen after my card information was entered, charged $11.99 for shipping. Hard to believe Martha endorse this unethical brand!
Cant see what is available before seein what you have to offer. Does not give a person to avoid dislikes like kale and quinoa. Too pricey.
The app intentionally makes use of misdirection when cancelling the subscription. They also messed up the delivery and have not provided any feedback
Do not use this. I cancelled my account a few months ago. They charged my account, I sent proof of charge and they won't credit back my account. I am 64 years old on SS, I can't afford $67.
couldn't understand my format
I set my preference as vegetarian and then changed my default meals to be family-friendly. My husband asked me what was coming next week, and when I went to take a screenshot for him, I noticed it was not what I selected. It was all low-carb meat meals and one vegan meal. I emailed customer service right away, and they flat out refused to help me. I asked that it be canceled and refunded as the box is full of food my family can't eat. He said no and told me he canceled my subscription for me.
impossible to login with the website account
Doesn't work. Cannot sign up.
Going by to HELLO FRESH!!! Absolute rip-off did not respect my wishes did not deliver on time now a box is going to sit at my house for 12 hours today because it got delivered 20 minutes after I left for work on the wrong day. Thanks... For nothing GOING BACK TO HELLO FRESH
Food is still way too expensive and overpriced for what you get for not being able to even let them know the foods that you're allergic to so you just have to hope that you don't accidentally get your food touched by your allergens in the packing. Ie- I'm allergic to broccoli. 1 tiny little kernel will have me in hives and thankfully it's not an anaphylaxis reaction but my Dr says I have the closest reaction to a anaphylaxis without it being it. So no, not gonna pay so I can pick stuff out
App not working on Xmas day and still not working on 2nd Jan! Imagine setting up to make your Xmas feast and finding the app doesn't work. Yes I know we can still use the website (as one of MS employees so helpfully advised) but why have an app if you don't maintain it when it breaks !?
Can't even log in to this app because my credentials "don't match the input format" yet they're the same creds as I use to login via web.
Ordered my 1st meal box with the Martha & Marley Spoon. Upon immediately opening the package at least 4 items were open, damaged and leaking into the entire box. One of these items was a steak, so blood was all over the entire box. When I called to complain, get a refund and cancel my subscription. I was given a partial refund for the damaged items that I took pictures of. They assured me that if I washed off the other items (that had blood on them!) they would be safe. DO NOT ORDER!
DON'T order from here!!!!!!!!!!!!!!! I got food poisoning from one of the meals after eating it. I had to go to the hospital. The nausea wasn't the worst part. It was so bad it caused me to get dizzy and double vision. The doctor did tests and confirmed it was from the butter steak recipe I ate. They will only refund me for the meal. That's CRAZY. This company is a joke. I still love you though Martha!
Rip off merchants, problems with billing after the first box. Tried to charge my bank 6 times. Outright lied when i called support.
Like the service for the most part, but I don't see a way to get notifications to remind me to choose my recipes. I've gotten many recipes I wouldn't have chosen because I don't get reminders
The recipes were great, the issue came in with the package & customer service. We received multiple boxes with: 1. Leaking/burst meat 2. Damaged produce 3. Rotten produce We finally gave up and contacted customer service which offered a $15 credit towards our next box. Instead we got a partial refund but I first had to explain to the employee basic food safety and why burst chicken is bad...
+ 10 more in the clipboard copy
Sentiment summary
63%
Positive (4-5★)
6%
Neutral (3★)
31%
Negative (1-2★)