Review Insights · Google Play
MatiPay
MatiPay · 6,228 ratings · ★ 4.2
4.2
★★★★★
6,228 ratings
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Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"login"
10 negative reviews mention this · 23% of all complaints
★★★★★ "Do you test apps before deploying to production? you cannot even login since if you select phone prefix it never changes therefore never letting you log in." - P Z
2
"work"
7 negative reviews mention this · 16% of all complaints
★★★★★ "It's yet another unnecessary app that takes more time to use during my breaks at work than just using the RFID chips we had before. The NFC function does not work with any of the vending machines,and the QR code doesn't work with a lot of m…" - Magnus Reinvik
3
"machine"
5 negative reviews mention this · 11% of all complaints
★★★★★ "It's yet another unnecessary app that takes more time to use during my breaks at work than just using the RFID chips we had before. The NFC function does not work with any of the vending machines,and the QR code doesn't work with a lot of m…" - Magnus Reinvik
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It's yet another unnecessary app that takes more time to use during my breaks at work than just using the RFID chips we had before. The NFC function does not work with any of the vending machines,and the QR code doesn't work with a lot of machines either. There's no real way to make a report about it in the app either, since it's not one of the options. There's an option in the app to use an NFC, but that's not enabled either. The one benefit is that I spend less on the vending machines now.
Poor app.
Zero support
Terribly bugged, and especially NFC NEVER WORKS!
Does not work, not able to create a account. Don't understand why this app is needed, whole world is using Google or Apple pay.
how many mandatory updates an app to take snacks from a machine requires to do?!!!!!
Doesn't work! Despite lots of permission that needs to log in, how can I use it if I can't recharge it? What's the meaning of the app if I can't use it?
after the last update the app will not even log in, instant crash... this is bs
Ho trasferito 5 euro ma l'app Matipay mostra 0.
Do you test apps before deploying to production? you cannot even login since if you select phone prefix it never changes therefore never letting you log in.
Asks too many permissions. Keeps begging for Play Integrity API. It's for coffee, not NASA's space programs. Remove PIA so that us Graphene OS users can live in peace. Garbage application and coupon begs you so they can datamine you further.
TOTAL KO. INSTABLE CONNECTION TO MACHINES. OFTEN CRASHES. REPEATEDLY ASKS FOR LOGIN. NFC TAG CONNECTS TO DIFFERENT MACHINES. NEED TO RECONNECT AFTER EVERY COFFEE. KO!!!!
I just wanted to buy something at a machine and had to go through 10 minutes of data input, just to find out that you can change only in 5€ increments, which makes my drink 5x as expensive.
An evil app and the security verification is designed to block you intentionally.
вимагає оновити, але апдейту нема у маркеті. 😔
Very very bad connection to the vendor machineand when it works it is too slow
I don't like every now and then to input login credentials. Why do they expire? Moreover Matipay has acquired Argenta but app are different, credit is not convertible!
La ricarica va fatta a caso per una tra Dai o La Coffee Time Soldi persi
9 volte su 10 non funziona. Ci sono molti problemi per collegarsi. Da indicazioni che non sono praticabili. Da rifare
Hope less and useless app does not scan the code from machine loses the login frequently Overall it is not user friendly
Se non sei loggato attivamente sull'app Edenred non puoi caricare i buoni, ma questa cosa non te la dice o suggerisce o nemmeno apre Edenred per farti loggare Prima attivazione peggior esperienza digitale del 2024
Ricarica minima 5 euro per prendere una bottiglietta d'acqua da 40 centesimi. Non si può pagare con Google Pay, PayPal o Satispay (la mia carta non ve la dò). Spesso cliccando sui bottoni della barra di navigazione in basso, non apre la pagina
La data di nascita per avere un caffè.. Assurdo.
It's impossible to log in... Where is my money?
Subscribed providing my mobile number, received the verification code but when I try to login I get rejected. In "cannot login" help page no useful hint, nor support contact indicated.
This is worst app on my phone. After update , I can't login. After update, biometric authentication don't work. Restore password don't work. Application was cracked after entite new pin from mail.
Проще сломать Пентагон чем купить стакан кофе через это приложение
Un choix de 10€ ou 20 pour un café?! Éclaté complet rabrouez vous
Can't login. Keep saying need to update but It's the Last version available on play Store...
can't login
Unable to register or login
Keeps on crashing when I open it. It accepts credentials and then immediately crashes without any message.
Awful! It wouldn't scan the QR codes and when I tried to purchase from a vending machine it charged me €3, and it didn't work, so nothing came out of the machine. I was unable to use it. Very disappointed. Not user friendly.
It doesn't work at all with belgian phone number. Totally unusable
La app impiega 2/3 minuti a caricarsi completamente, dando anche grossi ritardi sul collegamento al distributore; pur essendo graficamente ben fatta, i ritardi la rendono quasi inusabile. Non so da cosa derivi, mesi fa era molto reattiva, ora mi fa valutare di tornare alla chiavetta fisica.
Did anyone tell you the app does not work at all on android phones? Several friends using the app and it keeps kicking us out all the time. It has been almost two month since the problem started and no fix from developers yet!
Dopo aggiornamento ad Android 12 (lineage Os 19.1) l'app si chiude da sola appena aperta, dopo circa 5 secondi dall'apertura, tra l'altro lasciando spesso la tastiera del login a schermo. Completamente inusabile.
Non funziona, non riesce a connettersi al distributore, continua a dire che devo scaricare l'applicazione corretta (?)
Solve the issues with paypal
Io sono curioso di sapere per quale strano motivo sia necessario togliere delle app (più o meno funzionanti) per sostituirle con altre app che danno solo problemi, sono giorni che non accetta alcun tipo di ricarica, ne con PayPal ne con carta, imbarazzante!
wow
I keep playing the game on the coffee machine and everytime despite how many points I get it adds 5 or 6 point on the app ,just since yesterday I got nearly 100 points but I have 21 now
Poor coded app, random working
After each recharge, you need to close the app and restart in other to see the updated amount of money you have.
Sentiment summary
82%
Positive (4-5★)
0%
Neutral (3★)
18%
Negative (1-2★)