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MAven - Borderless Benefits
Medi Assist Healthcare Services · 0 ratings · ★ 0.0
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★★★★★
0 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
10 negative reviews mention this · 22% of all complaints
★★★★★ "pathetic service don't ever go for icici Lombard or medi assist I want to give - 100 rating" - Manju Manju
2
"claim"
10 negative reviews mention this · 22% of all complaints
★★★★★ "worst service even worst to worst service provider totally harrasing the customer only paid them premium but no request for claim is being seriously channelized no empathy for patient" - Priyanshi Goyal
3
"experience"
10 negative reviews mention this · 22% of all complaints
★★★★★ "Facing issue in Paramount TPA corporate login. OTP is not getting accepted, unable to log in. Kindly resolve this issue as soon as possible. Very inconvenient experience." - Nilesh Ugale
4
"login"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Facing issue in Paramount TPA corporate login. OTP is not getting accepted, unable to log in. Kindly resolve this issue as soon as possible. Very inconvenient experience." - Nilesh Ugale
5
"getting"
6 negative reviews mention this · 13% of all complaints
★★★★★ "not able to upload PDF claim documents. getting error upload PDF even when they are PDF." - Roshan Ghadigaonkar
6
"unable"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Facing issue in Paramount TPA corporate login. OTP is not getting accepted, unable to log in. Kindly resolve this issue as soon as possible. Very inconvenient experience." - Nilesh Ugale
7
"reject"
5 negative reviews mention this · 11% of all complaints
★★★★★ "My experience with Medi Assist has been extremely disappointing. As a Third Party Administrator, they appear more focused on reducing claim amounts rather than facilitating a fair and transparent settlement process. In my case, the claim su…" - Dharmendra Kumar
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
pathetic service don't ever go for icici Lombard or medi assist I want to give - 100 rating
worst service even worst to worst service provider totally harrasing the customer only paid them premium but no request for claim is being seriously channelized no empathy for patient
not able to upload PDF claim documents. getting error upload PDF even when they are PDF.
never use it
Facing issue in Paramount TPA corporate login. OTP is not getting accepted, unable to log in. Kindly resolve this issue as soon as possible. Very inconvenient experience.
Update: I updated to the latest version of the app, but it still doesn't work. I am not able to login to this app using my login credentials. However, the same login credentials are working fine on my PC. Please help.
worst experience heavy deductions in mediclaim
I will never recommend it to anyone. Very careless people and they intentionally delay the process. They keep asking for the same thing again and again.
app crashing on opening most of times. even after opening stucks after corporate login. on clicking back again asking to login. worse experience 🙁
app crashing on login
No place to upload missing documents once the loan is submitted.
low claim settlement ratio bad customer service experience
Unable to login, getting white blank page after successful authentication..I have tried reinstalling it multiple times but no luck from the last 10 days
it find my policy but doesn't proceed to connect the same.
Unable to login. Getting message about Swasthya Yojana and I didn't receive any otp. Stupid app
The app is not functioning correctly.
getting "swasthya scheme " approval at home page. it is not closing not getting otp to approve it... other tab/button are disable due to it... basic functionality testing is ignored
Claim submission is randomly blocked during odd hours, that too indirectly by adding stupid fields that give error.
Medi Assist offers one of the worst service experiences. The app and support system are stuck in a chatbot loop with no proper human assistance. Unlike platforms like MediBuddy or ICICI Lombard, there is no teleconsultation or quick help. Overall, very frustrating and not user-friendly.
My experience with Medi Assist has been extremely disappointing. As a Third Party Administrator, they appear more focused on reducing claim amounts rather than facilitating a fair and transparent settlement process. In my case, the claim submitted for a non-network hospital was treated with unnecessary suspicion, and instead of providing clear guidance, they seemed to look for reasons to delay or partially reject the claim.
I'm unable to move from the welcome screen
unable to open the app. Even after reinstalling goes to white screen
it is suddenly not working. shows complete blank screen
unable to download ecard worst experience
not helpful
poor experience using this app, doesn't respond at all
how to reject all claims, this is the moto of this company.....third quality service
very bad claim settlement
not as expected..
worst experience
very very poor service
Application often hangs. responses are too slow. UI is not so good.
totally worst application always low connection
poor
bad service
VERY POOR RECLAIMING PROCEDURES AND BAD SERVICE
I’m extremely disappointed with Medi Assist health insurance. Despite having a policy for my senior citizen parent, there are hardly any meaningful benefits being provided. There is no annual health check-up benefit included, which is something you would expect as a basic feature-especially for senior citizens. It feels like the policy offers very limited value while the premium being charged is quite high. Overall, it’s not worth the money I’m paying. I would not recommend Medi Assist
Absolutely worst customer service I’ve ever experienced. No replies to emails, no proper support, and when they do respond, it’s useless. Feels like customers don’t matter at all. If ignoring customers was a skill, this support team would be number one. Getting help from them is harder than solving the problem yourself.
Worst experience ever with Maven Medical Insurance. This company seems completely unreliable when it comes to claim settlement. Whenever you file a claim, they come up with unnecessary and irrelevant reasons just to reject it. It feels like they are more focused on avoiding payments rather than supporting their customers in difficult times. Even in cases where the claim gets approved, the settlement process is extremely slow and frustrating. You have to follow up again and again, and still there
bekar
sbse ghtiya service..maine to itni ghtiya service abhi tk nhi dekhi.. claim rejection k 100 bhane rhte h inke pass
always reject opd claim..
app not working properly. while trying to login to mobile always shows black page.
third class company, no claim will pass, every claim will reject by different excuses,
writing a review after struggling for an hour. Primitive era app in AI times. No OTPs , No network hospital search.... pathetic experience.
Apps is not loading after sign-in successfully.
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)