Review Insights · Google Play
Maverik Rewards
Maverik, Inc · 23,667 ratings · ★ 4.6
4.6
★★★★★
23,667 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"nitro"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Went through the whole process for Nitro. Worked once and now doesn't work. Burritos are horrible. Moving on to other gas stations. Wish Kum & Go was still here rather than Maverick" - Jason Tunin
2
"account"
7 negative reviews mention this · 15% of all complaints
★★★★★ "this makes the 4th time I have tried to activate an account. this makes the 4th time that the app says an account can't be opened with my information. Now I will be getting fuel somewhere else" - Cheryl Reichenbach
3
"sign"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Unable to sign in, so after several attempts over 3 days, I gave up. My son and I both have this app, but they're different from each other, even after updating the app on both phones??" - Regal Leopard
4
"cant"
5 negative reviews mention this · 11% of all complaints
★★★★★ "I cant log in anymore, I can online, but when I log into the app, it makes you send a text or email code. I click ok and thr operational fails and says I have 9 tries. when I do the same thing online login, it sends the code no problem. ive…" - Eric Evenhuis
5
"card"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Trying to link a new nitro card because the old nitro card is worn out. wish I could just put the new number in and not go through the whole sign up/bank info again 😲" - Lori Jensen
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Edit: So funny to see only one and two star reviews as far as you can scroll! Maverick - when are you going to close the app permanently? Lots and Lots of issues with this app. More of a waste of time and energy than it is useful. I would rack up the rewards, and right before I would get the 10th free one, the app would log me out and not let me log back in. resulting in more wasted time calling maverik headquarters. Only for it to happen the same exact way a month later.
Whether it's 8am or 3pm usually no hot food available.
Literally cannot stay on the app for longer than 30 seconds without it crashing.
Never works right
Went through the whole process for Nitro. Worked once and now doesn't work. Burritos are horrible. Moving on to other gas stations. Wish Kum & Go was still here rather than Maverick
how do you install this
to much trouble finding the fuel discount
sucks to use
"something went wrong" validation loop, can't login and has become useless...
can't even log in due to an "error"
This app is awful. Constantly kicks you out, gets stuck on biometrics certification even if you unchecking that box, wants you call in all the time. I've called in several times, it's not worth the hassle. Sent them feedback, never heard back. I've had this issue for months now. They don't care about fixing it.
this new way of paying through the app SUCKS!!
I cant log in anymore, I can online, but when I log into the app, it makes you send a text or email code. I click ok and thr operational fails and says I have 9 tries. when I do the same thing online login, it sends the code no problem. ive Uninstaller and reinstalled and same problem. this used to be a cool app, now i just cant.
won't let me log in
cannot get the Nitro to link
Trying to link a new nitro card because the old nitro card is worn out. wish I could just put the new number in and not go through the whole sign up/bank info again 😲
After 3 weeks of good use, the app won't let me sign in. Even reinstall doesn't work SHAME!What's the problem here? I need my free Icee and I need it now doddy!
can't log in
don't work
cant login. not a username password issue. its an app issue. whats the point?
can't activate new card
this makes the 4th time I have tried to activate an account. this makes the 4th time that the app says an account can't be opened with my information. Now I will be getting fuel somewhere else
Inaccurate Gas Prices. You guys are never correct
latest update broke the app. it logged me out and won't authenticate when logging back in.
no way to scan barcode at the pump!!?!?!?
impossible to use, every page wants you to log in again and again and again.
always seems like when I'm in a hurry on Fridays they decide to update the app and then I get locked out. there's nothing wrong with the app leave it alone.
it takes 5 days for digital transactions? Why? it's the digital age... alright it's been 5 days, so why can't you pushed everything at once??? why multiple transactions??? are you guys colluding with the banks? gosh the records are all messed up. I do believe you guys overcharged me... k no over charge. but no correlation between receipts tho they are the same transaction. I'll never owe you money again so you can nickel and dime 5 bucks at a time back to back in the same day....5 days later....
I am unable to verify micro deposits that were made to my bank account. Neither this app or the website show me what the email instructions are saying they are supposed to. cu Customer Service cant help.
Every time I try to log in and I get to the text verification. When I enter the code it says something went wrong try again.
AWFUL. I've spent the last THREE DAYS trying to do the Nitro card upgrade after using the red card for two years and it's been a total nightmare! The two deposits hit my account and there's no way to put them in via the app or the website (always acts as if I'm doing the upgrade for the first time and doesn't allow for the deposits to be entered) and support wants to 'escalate this matter to a special team' Are you kidding me?? For a gas discount card this is WAY TOO MUCH trouble.....
they changed the nitro drinks prices and the game redeem something I didn't want on my first try I would of pressed retry the app needs fixing and change back your prices Maverick is only good for gas nothing else not even most of the time other places beat them only reason to use the app right now besides gas is the game but it messes up Maverick you also owe me a large drink!
tried to log in, and it keeps saying I don't have an account. I do have an account, and every time I try to log in, it says to make a new account. very frustrating. I love using the rewards card, but what's the use if I can't see what rewards I got or how points I got. please fix this issue.
does not work never get the codes to acces the account. waste of time
put in number rverytime I go to a maverick and it says I have no account
Every time I try to authenticate by email or by getting a text message it says something went wrong and then it says attempts 9 or 8 or 7 depending how many times I keep trying
tried to sign up for the nitro about a week ago. been stuck at the finalization step for a week because it wont load. about 6 micro transactions have taken place on my bank account from maverik but still cant use nitro and have emailed multiple times and the support people haven't said anything in about 4 days when the last message was "we will look into it" was better as kum&go. maverik sucks
What's the point of having a Nitro card when the pumps are starting to only accept cards with chips? I've asked multiple employees and there seems to be no plan of making Nitro cards with chips.
Unable to sign in, so after several attempts over 3 days, I gave up. My son and I both have this app, but they're different from each other, even after updating the app on both phones??
site not working more than once
deleted bank info
worked great for a while after the new update u can't even get into the app anymore
show to load. doesn't keep up with offers like it says.
it logged me out. I changed my password and everything and it refuses to let me back in. keep saying authorization not supported and then kicking me back out. this update is horrible. please correct soon
app logged me out and i cant sign back in its stupid
at this thing's not letting me log in
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)