Review Insights · Google Play
Max Fashion - ماكس فاشون
Landmark Retail Limited - GCC · 70,196 ratings · ★ 4.4
4.4
★★★★★
70,196 ratings
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Top complaints - extracted from 62 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
11 negative reviews mention this · 18% of all complaints
★★★★★ "Incompetent system and poor communication. I am deeply disappointed with the pickup service. There is a total disconnect between the app tracking and the actual delivery. The Issue:- I cannot collect my package because I never received the …" - The Traveler
2
"customer"
11 negative reviews mention this · 18% of all complaints
★★★★★ "Incompetent system and poor communication. I am deeply disappointed with the pickup service. There is a total disconnect between the app tracking and the actual delivery. The Issue:- I cannot collect my package because I never received the …" - The Traveler
3
"order"
10 negative reviews mention this · 16% of all complaints
★★★★★ "no log out optio... orders are not getting synced. My recent purchase history is not showing because of this i got trouble in returning an item." - Muhib Ali
4
"experience"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Ordered wrong size, requested exchange - was told exchange isn't available and to apply for refund instead. I did, chose Shukran Pay for faster processing, returned the item, and it's been 21 days with NO refund. Called and emailed multiple…" - Syed Najam Ul Hassnain
5
"received"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Incompetent system and poor communication. I am deeply disappointed with the pickup service. There is a total disconnect between the app tracking and the actual delivery. The Issue:- I cannot collect my package because I never received the …" - The Traveler
6
"items"
8 negative reviews mention this · 13% of all complaints
★★★★★ "this app no longer shows the home page, how to browse the items when home page is not displayed? pls fix the issue. thank you" - Ann Fa
7
"working"
7 negative reviews mention this · 11% of all complaints
★★★★★ "app not working in android" - Haitham Tobi
8
"delivery"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Incompetent system and poor communication. I am deeply disappointed with the pickup service. There is a total disconnect between the app tracking and the actual delivery. The Issue:- I cannot collect my package because I never received the …" - The Traveler
9
"issue"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Incompetent system and poor communication. I am deeply disappointed with the pickup service. There is a total disconnect between the app tracking and the actual delivery. The Issue:- I cannot collect my package because I never received the …" - The Traveler
10
"times"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Extremely disappointed with this app. I had KWD 12.39 deducted from my wallet without any order being placed or receiving a confirmation email. Despite contacting customer service multiple times, I only received automated 'canned' responses…" - Basha Kuwait
11
"cart"
7 negative reviews mention this · 11% of all complaints
★★★★★ "app is not allowing me to use the credit voucher. this has happened twice now. both the times order did not go thru. and I am unable to remove the item from cart also." - Mohd Shujath
📋 All 62 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app not working in android
online payment is not working
اسوء تطبيق اسوء خدمه عملاء ما في خل لاى مشكله خصموا منى مبلغ والعمليه فشلت بقالى شهر ولم يتم التواصل معى او حل المشكله وارجاع المبلغ اداره سيئه بكلم موظفيها
so bad, can't download the app
no log out optio... orders are not getting synced. My recent purchase history is not showing because of this i got trouble in returning an item.
Incompetent system and poor communication. I am deeply disappointed with the pickup service. There is a total disconnect between the app tracking and the actual delivery. The Issue:- I cannot collect my package because I never received the required pickup code. The Support:- Customer service failed to provide any proper solution or response. It shouldn't be this hard to get an order I've already paid for. I will not be shopping with Max again.
not working
Extremely disappointed with this app. I had KWD 12.39 deducted from my wallet without any order being placed or receiving a confirmation email. Despite contacting customer service multiple times, I only received automated 'canned' responses with no actual resolution or timeframe for my refund. It seems many customers are facing the same issue, and their complaints are being ignored or deleted on social media. Beware of using this app; your money is not safe, and their support team is unhelpful.
app is not working no display is showing is there any problem?
I send clothes to in Pakistan for my son only single Wars result is so bad colour is qualities so bad and staff is quality zero level after they are say we are not do anything just say sorry so what can I do after they are say we are not do anything just say sorry so what can I do what is the meaning of sorry
very bad
Confusing items return system. Means Max doesn't want to return or refund. Max is collaborating with Aramex courier service, which is gives fake/wrong locations of drop off branches. Like Bus Stop in Aziziyah, Jeddah. Totally disappointing.
app is not allowing me to use the credit voucher. this has happened twice now. both the times order did not go thru. and I am unable to remove the item from cart also.
about your policy of returning items. like example sizes
التطبيق بطيء واستجابته بطيئه للطلبات وخاصه فيما يخص استرداد المبالغ بعد عمليه الارجاع...حتي حساب شكرااا لايعمل
The app is not oponing and not function
Max fashion kuwait , Worst delivery service and customer support 👎👎👎
not receiving OTP
اسوأ موقع و يختارون اسوأ شركات توصيل و في النهاية ما يوصل الطلب
Ordered wrong size, requested exchange - was told exchange isn't available and to apply for refund instead. I did, chose Shukran Pay for faster processing, returned the item, and it's been 21 days with NO refund. Called and emailed multiple times - only generic replies, zero resolution. Terrible post-purchase experience. Will not shop here again.
ماكس صار متراجع لا بيسجل دخول ولا يرسل رابط اعادة تعيين كلمة المرور ومهما تواصلنا معهم على حساباتهم بالمواقع و التطبيق ومنصات التواصل مابيتجاوبوا ولا تلاقوا منهم رد.
doesn't open the cart
very bad experince in my life
such a useless app. never able to open my cart afer adding items, it is frustrating to see continued glitch since 1 year
تجربه سيءه مفيش رد على الرسايل ومفيش رقم للتواصل معاكم ومفيش اي حل للمشاكل وعدم استرداد الأموال كامله ومفيش اي مصداقيه او حل لأي مشكله
I am deeply upset dealing with the refunds on my returns.It has been a month since I am following up, I get different updates from their customer care,I am not sure what is the current status. This process has become tiring & I have no hope on my refunds. Have used many apps ,Max is the Worst.
spin wheel no working
Having Extreme Glitches, Didnot able to open the cart most of the times. Please fix the bug.
not opening
Worst experience ever regarding their delivery partner. I have no words
poor even worst customer service online app issue. week ago i complained 2 times no one is respinding. my app cart is not working. what can i do.
the worst experience ever. first purchase and the last. Noone has helped me. I got the wrong items, and I called twice, I sent emails with the pics and Noone ever reply. So I requested the refund. It's been 9 days since I returned the wrong items And I still waiting for my money back. Such a horrible and unacceptable service. I will demand MAX COMPANY. Thieves
nothing further to say..the worst with a crown 👑
app crashes after selecting language at first page. tried soooo many times. same behavior
التطبيق ثقيل جدا لا يفتح سلة اامشتريات ابدا
very bad experience frist time I order from them they told me your order arrive in 24 hr but I wait 2 days after I call them where is my order they told me we rise the complain I said ok after 3rd day I go there where I take pick up point my order is there but no one inform me after pick up point person ask from me code but I didn't get any code after I call again them she told me oh your order still In transit then I said give me my order code they tell sry we can't provide that I rise complain
the spin to wheel is crashing everyday thersno code it says you have already won but code does not appear
worst experience twice they will tell u the item will be delivered then automatically cancel the delivery,no one in call enter can help only they keep on saying item will be delivered which never comes waste of money
I order on max 12 day ago I paid in max online after 3 day I received the email your order has been delivered but I didn't receive the order 😕
Worst experience. My products are missing. They had send me 2 out of 6 items I have ordered. It's been three weeks i haven't received any updates, I contacted their agent twice regarding the matter and still no updates. I don't recommend buying from this app again.
Dear Customer Support Team, I am extremely disappointed with the Click & Collect service for my recent order. My scheduled collection dates were 18 January and 19 January, however as of today, 20 January, I have still not received any message or confirmation regarding collection. Despite this delay, I have already raised an email and contacted your helpline, but unfortunately my issue remains unresolved.
مره سيئ يعلق ولا لايفتح وحذفته أكثر من مره نفس شي
waste experience i return 2 items still i didn't get any reply. so I called costomer service the are saying we can't do anything if they don't get product (return already returned The product to delivery guy ) it's like any one can steal product. the don't care 😭 . i lost my money and time .even I pay the delivery charges 😀😀 what a beautiful company. any one is need product make sure that money is not big deal
worst staff ever specially in Al ghurair mall even management don't care
max is nice but the agent from the customer service I talked to is too lazy and her voice is like she just woke up or she's tired of her Job🥴 resign girl!
delivery man is so rude
I can't pay لا تتم عملية الدفع بسبب ظهور رسالة: حدث خطأ حاول مرة أخرى !
Really slow, and as a shopping online app, the information is not updated. you can request an item, but they don't have it.
where bad service max they think customer are fools and they playing with customer al most 1 month not refunded my amount they are chatting with customer no one trust this max they making fools every one worst max
I was processing a return and it froze. After closing and reopening the app, the return option disappeared, event though I'm within the 14 days. Both orders delivered during the last 10 days now appear undelivered.
+ 12 more in the clipboard copy
Sentiment summary
84%
Positive (4-5★)
5%
Neutral (3★)
11%
Negative (1-2★)