Review Insights · Google Play
McDonald's Japan
日本マクドナルド株式会社 · 208,191 ratings · ★ 3.8
3.8
★★★★★
208,191 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Login with Facebook doesn't work, login with X doesn't work, register with email is buggy. Tha app keeps canceling my order." - Eduardo Espinosa
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Lost 500pts I won't get back even though I couldn't use them. This app should be made better to confirm if points have actually been redeemed or not before deleting them from my points. Japanese programmers need better programming skills. I've never had a problem with the American Mcdonalds app version.
it's say it's in English but still Japanese everywhere
Login with Facebook doesn't work, login with X doesn't work, register with email is buggy. Tha app keeps canceling my order.
useless app 😔
Could not open app, stuck at McDonald's logo, Google Pixel 9.
Retarded. After credit card payment/mobile banking app approval, it requires you to tap again "complete payment" button. If not it cancels the order. I have never used an app as stupid as that.
useless
Can't restore password, can register with Facebook nor X
can't get points
Doesn't do anything. Just displays a white screen with a big m. Definitely a waste of space on my phone. However, the uninstal button worked perfectly.
unusable
it doesn't explain anything in English
garbage
doesnt work anymore. just the mcdonalds logo on a white background, it never actually launches the app
web注文できなくなったね？最低
ちょっと前までwebから注文できたよね。アプリ必須にする必要あった？ 利用減らすか、敢えてレジで頼んで店員の負荷増やすわ
エラーになると返金に1週間かかると言われました。アンインストールします
hard to use coupons
hard to login
何度再インストールしても正常に起動できません。
we're not in japan
made me log in then wouldn't give me the right coupons. Junk
bill paid payment
Very difficult and I don't live in Japan but in dublin
ordered food, said it was delivered but nothing came. Stole my money
アプリが不安定で使い物にならない。以前は使いやすいアプリだったが、最新版は注文する店舗を選んだ時点でアプリが落ちて最初の画面に戻ってしまい注文できない。何度やっても同じ、スマホの再起動、キャッシュのクリアをしても症状が変わらず。こんな不具合は少し動作確認すれば、すぐにわかるはずなのに、何日も放置されているのが信じられない。
間違った注文が届きましたが、チャット サポートに連絡する方法はありませんでした。私はまだ日本語を勉強中なので、電話サポートよりもチャット サポートを希望します。問題を報告して注文を修正する方法がありません。
Ridiculous gap from 10-10:30 when you can't order anything on either breakfast or regular menu.
Not working
The operating hours are inaccurate.
Never go to McDonald cos unlike many of their Japanese counterparts which are more delicious and cost the same, they insist on not having a vegetarian option (they have things like salads in other countries though). Installed the app only because of the Evangelion promotion in Japan. Didn't win, however tons of resellers did and are reselling the set for 4 times the price. Consolation price was a 90 yen coupon, wow, impressive. Useless, uninstalling.
抽選って馬鹿馬鹿しい。即アンインストール、もういかない
Delivery glitch? Even though houses across the street can get deliveries, I can only sometimes get delivery through the app from the same restaurant even though I'm only a few meters away. I can also only get deliveries before 5PM. It doesn't make any sense.
Garbage app, can't make orders on it. Use Uber instead
Mcdonald's has stopped offering nutritional information for each product. This lack of transparency is frankly baffling and I lost all interest for their food now that I can't even check what's inside.
Pick a location App reboots Pick a location App reboots Pick an item Pick a location App reboots Worst app I've had the misfortune of using
最低だ注文が確認出来ない。何回か注文したのに届かない
I ordered first time but it cancelled so disappointing service
English version is useless.
This app no longer offers delivery. It says a driver is not " assigned yet" and then no updates and the order never goes through and no further messages. This has been happening for 1 month.
Doesn't work at all. I only recommend downloading this if you want to keep watching the Big Mac icon.
😥😥😥😏🙄🤒😷😲👺👹😠☠💀
Can't read it it's in Japan language
No option to change to English
Bad
Its really bad company
Bad food
デリバリーにUbereatsを使うようになったらしい。Ubereatsの酷いサービスを使いたくないから公式アプリを使ってるのにこれでは意味がない。
Very slow
This company supports genocide
+ 9 more in the clipboard copy
Sentiment summary
68%
Positive (4-5★)
7%
Neutral (3★)
25%
Negative (1-2★)