Review Insights · Google Play
McDonald's
McDonald's Apps · 791,396 ratings · ★ 2.8
2.8
★★★★★
791,396 ratings
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Top complaints - extracted from 71 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
10 negative reviews mention this · 14% of all complaints
★★★★★ "been using this app for years, so convenient, i could order on the way and the order is ready upon arrival. But now it's just so slow and laggy. I can't even scan my voucher. I really reaaaaally tryna be patience but it's rather difficult t…" - Olivia Wijaya
2
"loading"
9 negative reviews mention this · 13% of all complaints
★★★★★ "App keep on loading" - zuhair irfan
📋 All 71 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can't login with honor fon
gabisa di install
can't download app
take too long time to load in
I can't use the app at all. the app say it has error because i'm not download it from playstore
App keep on loading
loading for too loang. i tried to uninstall and install again.. same thing happened
keep loading forever
kacau, masuknya ga bisa.. ngirim kode Verifikasi terus
been using this app an i like it. what caught my attention is ur new promo that is intrestingly funny. New BYD only for those who already owns a car. How nice! While 80-90% of ur customers dont own a car. Ang galing nyu!
been using this app for years, so convenient, i could order on the way and the order is ready upon arrival. But now it's just so slow and laggy. I can't even scan my voucher. I really reaaaaally tryna be patience but it's rather difficult to do so.
I already put correct email and password but it keeps telling me that it was incorrect.
the worst quality, customer service and delivery experience I've ever had.
App keeps crashing, UI and loading is so slow, it keeps asking me to login even though I am currently logged in. When I try to login when prompted says I have the incorrect password or email but when I changed the password, it stated that put in the correct password and password was changed. I was unable to use Senior Citizen discount for my mother's order since you need to be logged in for that.
Worst customer support, they are biggest liars! whatever is deducted from your account because of McDonald's system issue will never come back again, whether it is money or points!
It was a decent app, but for a while now it's been only showing errors. It says it's because it wasn't downloaded from the play store, but it was. I thought maybe my phone is just too old, but now I have a new phone and it still isn't running.
Absolute garbage. You have to uninstall and install back over and over.
Poorly designed garbage app. Probably exists only to collect personal details of users and sell them later to scammers and whatnot.
this is not nice and they don't respect to even women don't go to mc Donald please
nice
The app gives an error during setup. It can't be used.
keep loading for long period or hang..in the end have to order manually..
cant install the app , its told to install from playstore . i already install the app from playstore !!
worst
Setiap kali launch apps memang WAJIB untuk loading? Sampai tak boleh nak kumpul mata setiap kali BERATUR di kiosk pesanan layan diri! Amat mengecewakan
bad app not working
Idont Open
mas madalas pang offline kesa online, palading coupon code is not recognized. TERRIBLE
اسوء خدمة وتجربه
app does not work
doesn't work
absolutely useless app, never works 😡
worst app .. their employees say that you can order from the app and the app is not working and they charge double on the counter.. online it shows 119 and offline they charge 199 plus taxes ..
trash, super slow app
worse service. very slow in delivery and the staff always give so little sauce.
Pathetic app. have been scrolling through for 10 mins and not able to search and order what i wanted
not working properly , unable to place delivery order
does not load earnings offline
i don't know where I can order from
Buka tutup 8 kali. Nak collect point. Hanggggg
not working
kfc better👍
what an idiot app
Added one item to the cart. Tried adding more and it progressed to the cart showing only the first item. Also tried redeeming points for a reward and again it progressed to the cart showing only the first item.
your app needs an update. especially the map. everything is hard to navigate.
Does not work on GrapheneOS even though it is safest OS and is not rooted.
giving bad food not good mcdonald's old airport gave me a wrap that I can't chew and a 30% cooked and bad worker they are talking in a very rude way and shouted on my aunty
I don't know why the app don't want to work
can't recover account points and it's bad don't try it it's kinda horror it sees you from camera asking permission
it doesn't want to do it's busy saying "something's not quite right" so can u plz help me
+ 21 more in the clipboard copy
Sentiment summary
44%
Positive (4-5★)
5%
Neutral (3★)
51%
Negative (1-2★)