Review Insights · Google Play
MetaMask: Trade Crypto
MetaMask Web3 Wallet · 476,229 ratings · ★ 4.5
4.5
★★★★★
476,229 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"wallet"
5 negative reviews mention this · 23% of all complaints
★★★★★ "I can't see my coin again in my wallet but when I check wallet address it's there" - Marajuda
2
"secure"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Who exactly claims this app to be secure? It is by far the worst crypto experience I have ever had, and it just keeps on going! I've been trying to claim the money I initially put in for a month now and everytime I reenter thinking I've fou…" - David Utter
3
"money"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Who exactly claims this app to be secure? It is by far the worst crypto experience I have ever had, and it just keeps on going! I've been trying to claim the money I initially put in for a month now and everytime I reenter thinking I've fou…" - David Utter
4
"account"
3 negative reviews mention this · 14% of all complaints
★★★★★ "the app seems not to be functional for a while now. whenever I open up the app to login to my account, it gets stuck that I can't put my password to login." - Okoro Osinachi
5
"metamask"
3 negative reviews mention this · 14% of all complaints
★★★★★ "metamask lately has become a platform for ads and promotions, features that we used got removed, has become hot garbage find another wallet" - MoSs K
6
"find"
3 negative reviews mention this · 14% of all complaints
★★★★★ "metamask lately has become a platform for ads and promotions, features that we used got removed, has become hot garbage find another wallet" - MoSs K
7
"guys"
3 negative reviews mention this · 14% of all complaints
★★★★★ "sounds to me like you guys need 2 things. 1. learn how to read. 2. update your scripts. you may have been named most secure wallet..years ago. but your not anymore. your customer service doesn't help. you point your fingers back at the cust…" - Sigma Sauer (Dev)
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Thought it was good but 57 cents never went through the bridge for swapping and its stuck. Customer support is non existent
Who exactly claims this app to be secure? It is by far the worst crypto experience I have ever had, and it just keeps on going! I've been trying to claim the money I initially put in for a month now and everytime I reenter thinking I've found it, it vanishes again under "false phishing" attacks that are never alerted by your supposed security upgrades. The whole app is a sham and I want my money back, this is all just terrible. Look up blockexplorer and just watch your money disappear.
The process to change networks is unnecessarily complex and needs a more streamlined approach. 👎👎👎
Nice
slow and sucks
so far nice to use app
metamask lately has become a platform for ads and promotions, features that we used got removed, has become hot garbage find another wallet
such a worst app
not updated Metamask wallet
I am trying too cash out my prediction and I can not do so, it was working find a few day ago now, it do not wanna give me my money back. No bueno
Scam
sounds to me like you guys need 2 things. 1. learn how to read. 2. update your scripts. you may have been named most secure wallet..years ago. but your not anymore. your customer service doesn't help. you point your fingers back at the customer and say "sounds like you did something.." and "we can't control what users do with their wallets" but as previously stated, I have proof of your negligence. let me say it again in case u misread, I have proof that you know about and allow these things
why do u guys keep updating while draining users account. I can't log in to my account via email anymore I have lost my assets you guys should do something about my account as soon as possible
I lost my money and there's no way of getting it back
Not used
they should really give us an option for 0 stars. or a straight up report to the feds button. this IS NOT a secure wallet or trusted company. for months ive had what they originally told me was a "sweeper script" tied to my wallet. after some investigating find out that its their delegators that are watching and forwardingn ALL of my funds to another account. they deny but then tell on themselves then deny some more. want the proof let me know ill send the transcripts and logs. DONT USE THIS APP
I can no longer switch network on this update. Why are you guys making it hard to use metamask?
good morning
the app seems not to be functional for a while now. whenever I open up the app to login to my account, it gets stuck that I can't put my password to login.
I can't see my coin again in my wallet but when I check wallet address it's there
it not connecting to any network
the app keeps stopping on my phone, and have tried so many times, but it's frustrating
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)