Review Insights · Google Play
MetaMask: Trade Crypto
MetaMask Web3 Wallet · 481,080 ratings · ★ 4.4
4.4
★★★★★
481,080 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"network"
7 negative reviews mention this · 19% of all complaints
★★★★★ "good app but you need to add the root network for the root coin i sent my root tokens to Metamask and turns out they have no fiat value and can't send them anywhere because i need xrp tokens to send them and you cant buy the. rp token anywh…" - Brian
2
"account"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Put out a marketing thing to grab my data that forced me to check a box and after since been permanently locked out of my account worth thousands. Shame on you folks" - Dylan J
3
"wallet"
6 negative reviews mention this · 17% of all complaints
★★★★★ "I've been using this app for the past 3 months and even got a MetaMask Card. My main issues: The app only shows transactions from your wallet account when you spend. Any refund you receive isn't shown When you receive a refund, the amount g…" - Steven K.
4
"slow"
6 negative reviews mention this · 17% of all complaints
★★★★★ "very bad UI that app is useless.scam rewarding ads and cant find current network also app has very slow response. AI assistant cant help,human agents will never contact you." - lado shpetishvili
5
"lost"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I have lost all my account details and now I am unable to find them. What should I do now? What will happen to all my cryptocurrencies? I don't know where I will find all my account details. anybody help me to find out my account details" - Amit Sharma
6
"metamask"
5 negative reviews mention this · 14% of all complaints
★★★★★ "good app but you need to add the root network for the root coin i sent my root tokens to Metamask and turns out they have no fiat value and can't send them anywhere because i need xrp tokens to send them and you cant buy the. rp token anywh…" - Brian
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Put out a marketing thing to grab my data that forced me to check a box and after since been permanently locked out of my account worth thousands. Shame on you folks
I have lost all my account details and now I am unable to find them. What should I do now? What will happen to all my cryptocurrencies? I don't know where I will find all my account details. anybody help me to find out my account details
good app but you need to add the root network for the root coin i sent my root tokens to Metamask and turns out they have no fiat value and can't send them anywhere because i need xrp tokens to send them and you cant buy the. rp token anywhere on Metamask app. and random scam coins magically appear in my token list
I've been using this app for the past 3 months and even got a MetaMask Card. My main issues: The app only shows transactions from your wallet account when you spend. Any refund you receive isn't shown When you receive a refund, the amount goes to a "credits balance" that is nowhere to be found in the app. You can't withdraw your "credits balance" back to your wallet, which is very shady. When you have "credits balance", your wallet balance is still used to purchase. Again very shady.
sent myself money or tried to and somehow lost it? $60.00 so yeah very disappointed in metamask and paypal.
Why Automatically logout my account i lost my recovery space. I know my password and added fingerprint but i cannot login my old account. Why automatically removing my account.
its getting worse with time, now for the past 2 months i can't even switch the network
frustrating bring back the switching network the latest version is so stressful, its appealing but frustrating to navigate. i really hate this new version.
very bad UI that app is useless.scam rewarding ads and cant find current network also app has very slow response. AI assistant cant help,human agents will never contact you.
Abhi nhi aaya rha h Paisa
cannot access account
remove everything from my account. I never purchased this service.
the most stupid update ever. I can't believe common switching to another network is now a big deal. how I wish there was 0 star.😡
good
Why can't I switch to a network of my choice? Why can't I find my coins? I am tired of metamask. This is the worse web3 wallet
very bad ,,
This is the worst experience I've ever had using Metamask, do you devs actually test updates on various android phones before releasing them. The navigation is extremely slow and sluggish, to the point that even doing simple tasks like copying addresses is a problem.
bad interface slow lagging
Junk. Just trash.
always crashing
fix the error internet connection is unstable
terribly slow and still another features are showing up to make it more complex. the vibe of a free web3 native wallet is gone. now you can smell corpo from the distance
too much overload
very poor perfomance. Worst experience by using with perp-dex, especially with Aster. all the time lugging. Changed to Rubby and OKX-wallet which are 10times better.
my app not updated
this app is very very slowly and it's not valuable for users another wallet at this time is very good last updates is very bad slowly slowly slowly not fast
do not get this app it was working fine for a minute but now im having issues where its not connecting no more so the money I put in get stuck and lost forever
very very bad for latest update. I not found my core token after this update and receive & send option are missing. how funny & rubbish this update.very bad. old version is best.easy to use.😡😡😡
I give one star because is only problem I get to connect to my projects
nic
I had about 890 in usdc, next morning its gone like it never existed
very slowly response from the app
it is slow and hanging, why?
what the #&#+ is going on with this app. used to be great. every update makes it worse. the new trends screen is not only less pleasant to look at but takes forever to load. wallet constantly shows inaccurate information. and at more than one point I'm convinced it's even lost me money. I don't know because I don't even know how much I really got. even now my balance is wrong. fix the app please.
so many bugs , the app was good back in 2025
please the network is very slow
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)