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Microsoft 365 Copilot

Microsoft Corporation · 9,032,187 ratings · ★ 4.5

4.5
★★★★★
9,032,187 ratings
5 ★
6,892,546 (76%)
4 ★
1,131,223 (13%)
3 ★
363,290 (4%)
2 ★
111,224 (1%)
1 ★
533,877 (6%)
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Top complaints - extracted from 47 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"microsoft"
9 negative reviews mention this · 19% of all complaints
★★★★ "basically useless bloatware that Microsoft forces you to install" - Mark

📋 All 47 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Ahmed Elzain 6/25/2026 v16.0.20207.20014
very very hard to manage any thing in it the worst app ever!
★★★★ Mark 6/25/2026
basically useless bloatware that Microsoft forces you to install
★★★★ Hiya Kadam 6/25/2026 v16.0.20207.20014
worst app
★★★★ michael nissen 6/25/2026 v16.0.17425.20182
hard to use
★★★★ melvin bedali 6/25/2026 v16.0.15128.20206
I don't like this app
★★★★ Ayaz Hyder 6/25/2026 v16.0.20124.20014
not working in my phone
★★★★ melvin bedali 6/25/2026 v16.0.15128.20206
I don't like this app because i done cancel payment this app but not working.. i still pay this app every month.😤😡🤬✍🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
★★★★ Erin Korpisto 6/25/2026 v16.0.20117.20020
it takes over as the default with nowhere visible to change options
★★★★ John Fowler 6/25/2026
Rubbish
★★★★ Akari 6/25/2026 v16.0.20207.20014
Why did the app have to be changed into a paid app despite so many people using it for different important purposes. Worst update ever.
★★★★ David Richards 6/25/2026
Was originally an Office.app, then one day fired it up to find it had been replaced by an AI app. It's hard to understate how annoying this is. I write, and being able to edit word documents was really useful. And then Microsoft decide to effectively switch an app *already installed on my phone*, that can't do.what I want, to try and get me to use their naff AI. Thankfully standalone Word is back, so I installed that and got rid of this post-haste.
★★★★ Kunal Agarwal 6/25/2026 v16.0.20207.20014
This app used to be my go-to app for every type of document, you just had to ruin this Microsoft, didn't you? Taking away the support of opening Word and Excel files and forcing us to install individual apps. You are becoming more annoying day by day, Kudos to you.
★★★★ stuart carruthers 6/25/2026
It's Microsoft Spyware beware
★★★★ Talent Joshua 6/25/2026
The app is totally malfunctioning refusing to load
★★★★ anita devi 6/25/2026 v16.0.20207.20014
so bad
★★★★ dave easy 6/25/2026 v16.0.20207.20014
it will not give me my work back. it goes into a gaslight loop telling me it has my chapters but can't give them to me.
★★★★ Ivan 6/25/2026 v16.0.20110.20020
Microsoft se sluchi
★★★★ Mumsy Legoale 6/25/2026 v16.0.20124.20014
my phone is slow all of a sudden what's happening???
★★★★ Will - 6/25/2026 v16.0.20207.20014
No longer opens documents. Used to be an all-in-one app. Now the app is not useful.
★★★★ Rajeev Joshi 6/25/2026 v16.0.19328.20130
difficult
★★★★ sebastian bruwer 6/25/2026 v16.0.20207.20014
Why is it a ai app now
★★★★ Assasin Iota 6/25/2026
biggest downgrade on Microsoft App History, this AI ruin your app
★★★★ Coran Bedford 6/25/2026
good
★★★★ firas radi 6/25/2026 v16.0.20207.20014
bad bad bad very bad
★★★★ David Banhag 6/24/2026 v16.0.18227.20130
Cannot edit files anymore like it used to. It turned into AI slop chat box
★★★★ Fabian Stanley 6/24/2026 v16.0.20207.20014
good
★★★★ YLNO 6/24/2026 v16.0.20207.20014
Now it's updated, I can't even open my file. And I have to pay for that.
★★★★ Mario Meza 6/24/2026
installed automatically. 1/5
★★★★ Pro Kumar 6/24/2026
Microsoft, if you ask whether I want to stay signed in and not be asked again for my credentials, can you leave me signed in? Y'all talking about some how you want to incorporate AI in this and that, but can't even create a simple security system.
★★★★ Jason Chambers 6/24/2026 v16.0.20026.20016
I installed this as a mobile version of Microsoft Office so I could download, read, and edit word document on the go. Now it's "evolved" into nothing but an AI chatbot app.
★★★★ Kevin Powell 6/24/2026 v16.0.20207.20014
would not load.
★★★★ Mike Brian Olivera 6/24/2026 v16.0.20207.20014
I want open my files not chat with your useless chatbot
★★★★ Mong Kon 6/24/2026 v16.0.20131.20032
I used to give it 5 stars, but now if there were a 0 option, I'd give it 0. They've taken something that was already good and made it worse. Goodbye.
★★★★ Lisa 6/24/2026 v16.0.20207.20014
its not working just an app selected by default that I didnt do
★★★★ kavitha bhama 6/24/2026 v16.0.20207.20014
not useful
★★★★ Samez Uddin sk 6/24/2026 v16.0.20207.20014
Nice
★★★★ Wajih Beiruti 6/24/2026 v16.0.20207.20014
if you are on a mobile device , they force you to download the app. but the app doesn't have cowork in it.
★★★★ jaspreet. 6/24/2026 v16.0.18526.20058
Microsoft office, to 350, to copilot . now useless app.
★★★★ Wimbi Akbar 6/24/2026 v16.0.20207.20014
Can't open any file! Requires another additional app such as Word,Excel,Power Point just to view a file.
★★★★ Ashwani Kumar 6/24/2026
not working
★★★★ Steve G. 6/24/2026 v16.0.20207.20014
500 character limit for a message is crazy. Compromises should be made in other areas, not the prompt length... it's so bad it's unusable!
★★★★ Justin Condon 6/24/2026 v16.0.20124.20014
won't let me log out of Old account
★★★★ Susan Cooper 6/24/2026 v16.0.20207.20014
wont open
★★★★ Reza Arjomand 6/23/2026 v16.0.20131.20032
Due to the implementation of a new policy that limits the provision of features to us and this decision has led to disruption in the operation process, I am dissatisfied with the software.
★★★★ AdWid 6/23/2026 v16.0.20207.20014
I just want to login on my browser.. But the login button always push me to install this app. I don't want to install this apps
★★★★★ MUKESH KUMAR VERMA 6/25/2026 v16.0.20117.20020
👎
★★★★★ Alysha Bowater 6/24/2026 v16.0.19127.20172
copilot it's not a plane e ina phone

Sentiment summary

89%
Positive (4-5★)
4%
Neutral (3★)
7%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.