Review Insights · Google Play
Microsoft Authenticator
Microsoft Corporation · 2,697,078 ratings · ★ 4.7
4.7
★★★★★
2,697,078 ratings
🎯 Build a better version
Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"email"
4 negative reviews mention this · 31% of all complaints
★★★★★ "craptacular, will not allow me to access any of my authentication sections, just lands me on the page with my 2 email accounts after using my phone security to access" - Edward Bycroft
2
"phone"
4 negative reviews mention this · 31% of all complaints
★★★★★ "craptacular, will not allow me to access any of my authentication sections, just lands me on the page with my 2 email accounts after using my phone security to access" - Edward Bycroft
3
"security"
3 negative reviews mention this · 23% of all complaints
★★★★★ "craptacular, will not allow me to access any of my authentication sections, just lands me on the page with my 2 email accounts after using my phone security to access" - Edward Bycroft
4
"work"
3 negative reviews mention this · 23% of all complaints
★★★★★ "the app doesn't work and left me locked out from everything" - andres sierra
5
"authenticator"
3 negative reviews mention this · 23% of all complaints
★★★★★ "worst app ever! I have to use outlook for business with go daddy and the authenticator gets stuck in a horrible endless loop. its a nightmare. I have been on the phone with tech support and "they dont know why". all I want is a password. a …" - Jennifer Krause
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Impossible to add new codes on rooted devices, therefore the app became useless for me.
Used for 2 minutes and uninstalled.
craptacular, will not allow me to access any of my authentication sections, just lands me on the page with my 2 email accounts after using my phone security to access
this app is not user friendly, its a battl e to set it up and then to navigate your way to Realme. what a waste of time,
the app doesn't work and left me locked out from everything
Sick and Tired of continues verifications. Already logged into work with touch-pass AND password. But if I want to open my email I have to authenticate AGAIN!!
Absolute garbage. Sign in with Google: Copilot not compatible with Google Security. Send a code to email: Code doesn't work. Send a code to phone: no code sent.
The option to turn off phone lock defaulting to on and not giving any tutorials on where it can be found is unnecessarily annoying. also refresh just broke like come on fix this bs
worst app ever! I have to use outlook for business with go daddy and the authenticator gets stuck in a horrible endless loop. its a nightmare. I have been on the phone with tech support and "they dont know why". all I want is a password. a code never shows up, no matter what I do... its a nighare every few months when it resets or trying g to get a new employee into the email
terrible app
authenticator looking again for another authenticator??
As always, microslop is incapable of providing a consistent service. Their priority is siphoning data and training their slop machine, app usage is bottom priority. Slow notifications, terms and services ambush, it's all there. I feel sorry for you if company forces you to use it, and if you force this on your team, I hope you get the full garbage service microslop experience
Office won't take 2fa from any other authenticator. Security shouldn't be playing walled garden games.
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)