Review Insights · Google Play
Microsoft Authenticator
Microsoft Corporation · 2,637,465 ratings · ★ 4.7
4.7
★★★★★
2,637,465 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"authenticator"
4 negative reviews mention this · 40% of all complaints
★★★★★ "after installing authenticator app, the app is asking to enter number on authenticator app to sign in wjere i have not signed it , so it is like to enter the app i have to enter the number to sign in the number is in app lol" - Bhaskar Sharma
2
"phone"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Basic issues last forever. App opens in full window mode and if left open after some time it becomes unresponsive blocking access to main buttons which requires to lock unlock the phone screen and closure and reopening the whole app." - Qwerty Graph
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Basic issues last forever. App opens in full window mode and if left open after some time it becomes unresponsive blocking access to main buttons which requires to lock unlock the phone screen and closure and reopening the whole app.
Login is a nightmare, very frustrated
after installing authenticator app, the app is asking to enter number on authenticator app to sign in wjere i have not signed it , so it is like to enter the app i have to enter the number to sign in the number is in app lol
Catastrophic Backup & UX Trap in new devices The initial setup UX is a trap: it prioritizes "Log In" over "Restore". Logging in creates a new empty vault in your account. If you then enable cloud sync to retrieve your TOTP tokens, it instantly overwrites your real backup with the new empty one! No warning, no version control, no rollback. Worse, there is zero tech support to recover them. A 2FA app shouldn't have a single point of failure caused by poor UI. I lost all my accounts. Avoid!
this app forced me to change my password over and over. on top of that trying to sign into the authenticator app I had to put a code into the authenticator app. I've had to do all this to connect my phone to my laptop. I am sick and tired of being forced to prove I am who I say I am.
I triple-checked that my accounts were backed up, went ahead and did a factory reset, and now when I attempt to restore, it says 'backup is not stored.' I have lost access to tens of accounts. Thanks Microsoft. I'll find and stick to an authenticator with export options.
endless login circles.
I have been unable to use the Authenticator app since I got my new phone last week.
Very disappointing. I am unable to receive any code via this app. I am wondering what the problem might be.
screw this app bro, and screw my college for making me use it
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)