Review Insights · Google Play
Miller & Carter
Mitchells & Butlers PLC · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 58 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
11 negative reviews mention this · 19% of all complaints
★★★★★ "The app does not work. It sends alerts to say "complimentary cocktails loaded to your wallet" and they are never there. Had this multiple times now. Never been available on my wallet. It says my name on the welcome page, but the "My account…" - Catherine Soldat
2
"doesn"
11 negative reviews mention this · 19% of all complaints
★★★★★ "Does not work anymore. Get code scanned bit doesn't register. lost reward just disappeared" - Colin Butler
3
"account"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Not great because rather than just adding discounts automatically you've got to remember to add the discounts and request the loyalty points are added to your account. Plus the account is only for the app - I've had the app for years but bo…" - John Hollis
4
"book"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Not great because rather than just adding discounts automatically you've got to remember to add the discounts and request the loyalty points are added to your account. Plus the account is only for the app - I've had the app for years but bo…" - John Hollis
5
"rewards"
6 negative reviews mention this · 10% of all complaints
★★★★★ "unable to get on, blank screen or not able to log on, looks like I've lost all my rewards, unable to collect any rewards, last couple of visits unable to load app, feel like it's a scam." - Jacqueline Munro
6
"been"
6 negative reviews mention this · 10% of all complaints
★★★★★ "The app does not work. It sends alerts to say "complimentary cocktails loaded to your wallet" and they are never there. Had this multiple times now. Never been available on my wallet. It says my name on the welcome page, but the "My account…" - Catherine Soldat
7
"since"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Rewards dont work. Since updating the rewards programme, it not longer seems to work properly. I've collected several stamps over the last few months, enough for a £25 off voucher, but the voucher never show up on the app to be able to rede…" - Richard Howard
8
"stamps"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Rewards dont work. Since updating the rewards programme, it not longer seems to work properly. I've collected several stamps over the last few months, enough for a £25 off voucher, but the voucher never show up on the app to be able to rede…" - Richard Howard
9
"update"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Rewards dont work. Since updating the rewards programme, it not longer seems to work properly. I've collected several stamps over the last few months, enough for a £25 off voucher, but the voucher never show up on the app to be able to rede…" - Richard Howard
📋 All 58 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
offers unable to redeem at venues . points that dissap6and clueless staff to help
app never opens on pixel 10 pro, all permissions allowed and cache cleared, app is clearly broken😡
Just downloaded this app and can see from the outset what an absolute waste of time it is. Firstly had troubles setting it up with my details, it just kept saying "something went wrong" now I'm in, you can't open any of the menus apart from the a la carte (which there's no prices on). Hardly inspires me to visit. I'll stick to Hickory's, thanks!
As mentioned by others - email advising free cocktail but it never arrives in wallet / app. Why? Restaurants i use - Sevenoaks, Bexley, Dartford are great but let down by a third rate app.
imposible to use
unable to get on, blank screen or not able to log on, looks like I've lost all my rewards, unable to collect any rewards, last couple of visits unable to load app, feel like it's a scam.
Not great because rather than just adding discounts automatically you've got to remember to add the discounts and request the loyalty points are added to your account. Plus the account is only for the app - I've had the app for years but book via desktop pc so there's no history of me going to the restaurant even though I log in to book the table. Then when you book through the app unless you show the QR code when paying there's STILL no record of you going to the restaurant.
The app does not work. It sends alerts to say "complimentary cocktails loaded to your wallet" and they are never there. Had this multiple times now. Never been available on my wallet. It says my name on the welcome page, but the "My account" page does not work. It just flashes continuously as if refreshing but it never does. If you go to book, you get redirected to a webpage. Honestly not even sure why they have an app.
App is broken! Won't load at all!
Does not work anymore. Get code scanned bit doesn't register. lost reward just disappeared
The website is a waste of time. Sure, it gives a full menu for the Fixed Price Menu but doesn't state the price. Hardly inspires people to book.
app doesn't work, deleted and reinstalled yet it's stuck on a network issue.
Can't login to my account
can not log in.after submitted all details and permissions
worst App ever uploaded, does not show booking , called restaurant several times did not answer, ended up making multiple booking,
can't book using app - useless
won't load offers
Rewards dont work. Since updating the rewards programme, it not longer seems to work properly. I've collected several stamps over the last few months, enough for a £25 off voucher, but the voucher never show up on the app to be able to redeem. Never had an issue before the new programme and subsequent app update.
No longer allows me to log in
Freezes on entry screen. Completely useless.
Doesn't work, can't log in just says failed everytime.
Logged in today and it said need to run an update. Updated and now not working properly. Cannot access my account profile. Just get a blank screen. Other sections are working.
App not working, frozen
The app is extremely disappointing. I have been able to login a couple of times since I got it over 2 years and always says "failed, try again later". I just updated it today and hoped it would work but sadly not. A real shame because I love Miller & Carter. Please fix it
Unable to log into account for several months. When will you fix this app?
Useless app on my S24. Created an account, but it's just a naff front end for the website, which won't even load my alleged welcome offer properly. There's no way I'm booking a table when they can't even produce a functional app.
In 2021 App excellent today can't order two Christmas Gift cards nightmare App.
Requires you to save your banking/credit card details in the app. Uninstalled due to security risk. One star.
Unable to log in since the update. I Have almost all my stamps on the rewards card. Bit I can't access them.
Can't log in
I would not allow this app to use all the permissions it's requesting hence the one star. It should be a menu and allow for booking a restaurant, there's no reason you need Bluetooth.
Nothing allows you to log in. All buttons for this are inactive. Rubbish!
Poor.
Poor implementation. Despite having to create an account and login, when you try to book a table using the app you have to supply all your details including email address and phone number... Pointless.
Poor performance. Can't log in keeps persistently coming up with failed try again later message. Cleared cache and data still wouldn't work have even deleted and reinstalled and now won't even load
Poor, like many others ,will not allow to log in, just says try again later, This doesn't help when I'm sat in restaurant trying to earn stamps. GET IT FIXED!!!
Can't book a table or search in the app. The app just sits there...... doing nothing.
Same as everyone else's the app is rubbish doesn't allow you to log in! It's been a year of complaints and they haven't sorted it!
Update not working
Not able to use my rewards despite them showing on the app Abysmal!
Absolutely useless. You can't even open the app. We'll done developers, you've made a cracking app.
Worked fine for years, since the update doesn't work at all. Contacted miller and Carter and their advise doesn't work. Seems to be the same issue for everyone. And have now lost the stamps/vouchers id collected.
I've been twice since downloading this app and not been able to use it to collect stamps each time 👎 will never allow me to not just log in but book a table also
This app just doesn't work! Lost lots of loyalty rewards through the app not working.
Can't log in and therefore receiving no stamps on the card
Can no longer login, looks like the app is discontinued
Can never log in. Can not save up rewards. App does not work Please fix !!
Like everyone else worked great up until December when app was updated, however everytime I try to log in now, it displays failed log in.
been a MC customer for years and really enjoy their food. However despite deleting and installing this app several times I cannot log onto my account using this app. Android phone
Rubbish you can't login keeps failing. Who from M&C is monitoring this, it has been an issue for months.
+ 8 more in the clipboard copy
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)