Review Insights · Google Play
Mobile Passport Control
U.S. Customs and Border Protection · 129,382 ratings · ★ 4.9
4.9
★★★★★
129,382 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"line"
6 negative reviews mention this · 21% of all complaints
★★★★★ "great app I guess if they actually staffed the lines" - Brian M
2
"error"
4 negative reviews mention this · 14% of all complaints
★★★★★ "weve encountered an error" - D Patterson
3
"useless"
4 negative reviews mention this · 14% of all complaints
★★★★★ "useless" - Joseph Reneer
4
"submit"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Consistently (last 3x I've tried) fails to submit the form once all information has been entered and I'm at the port of entry, which then requires that I go to the back of the normal line. Waste of time." - Justin White
5
"been"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I have not been able to input anything in the mobile passport control app" - michael cermele
6
"work"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Did not work. I filled out the form after our plane landed but at the end it said, Something went wrong. See see an agent." - Jan Moser
7
"form"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Did not work. I filled out the form after our plane landed but at the end it said, Something went wrong. See see an agent." - Jan Moser
8
"airport"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I downloaded the app and filled out all the required information before i arrived at Pearson Int'l Airport. When arrived to the airport I went into the app to submit my information and got a message that transmission error and that it could…" - Debra Ward
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I have not been able to input anything in the mobile passport control app
weve encountered an error
Did not work. I filled out the form after our plane landed but at the end it said, Something went wrong. See see an agent.
great app I guess if they actually staffed the lines
confusing modal popups
useless
App is useless, last 4 times I fly back into the US (JFK/EWR) there is no dedicated MPC lane. Great idea, poor execution.
All I get is we've encountered an error. Try again at another time.
Useless, glitch, unclear
constantly crashes
crashed
The app is fine. Straightforward and simple to use. The issue is MPC doesn't actually exist (at least at ATL). The ground staff didn't seem to know where to direct me as there is no special MPC qeue. I was tossed in the "Special" line which took longer then the regular queue. When I asked the Immigrations official about it she just laughed and said "we don't use that".
It keeps saying cannot connect to Internet but my device is connected to the Internet useless
refused to submit the forms upon multiple entries and troubleshooting options
I downloaded the app and filled out all the required information before i arrived at Pearson Int'l Airport. When arrived to the airport I went into the app to submit my information and got a message that transmission error and that it could not be processed and to proceed to regular customs lineup which I stood in for 45 min. There was no one in the MPC line, where I should have been.
JFK NY - DO NOT BOTHER! unfortunately the intention is well meaning but if the airport is staffed by lazy individuals this is pointless. Two trips back to back 6 months apart, MPC is not honored "Not working" is the best explanation the foreign sounding staff lady gave us. Meanwhile the app allowed us to waste 20 minutes filling out forms and taking photos for nothing
No longer accepted at New York JFK (Mar 10, 2026) and everyone must stand on the same general line.
difficulty adding travel document. says it needs my document then when I scan it it says it is a duplicate.
App is glitchy. I had to scan my passport 3-4 times before it worked. Needs improvement
Horrible experience in Miami. The agent questioned our group extensively. We used this app to save time and we almost missed our connecting flight!
Consistently (last 3x I've tried) fails to submit the form once all information has been entered and I'm at the port of entry, which then requires that I go to the back of the normal line. Waste of time.
every time I try to use this app, I have to uninstall it and start over. then the MPC line is closed anyway.
gave me an error when I tried to submit my form at JFK, so it proved worthless.
Didn't work at Toronto Pearson
little difficult to use
the app seems to work ok, but when we got to customs in Boston's Logan airport, we were told MPC lines were closed and had to wait in a long line at 11:30 am with everyone. so in my case at least, it was pointless.
no lane open
my data is now missing!
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)