Review Insights · Google Play
Monzo Bank - Mobile Banking
Monzo · 176,549 ratings · ★ 4.2
4.2
★★★★★
176,549 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
11 negative reviews mention this · 48% of all complaints
★★★★★ "dogshit verification. locked me out of my funds on a new device when I needed them. Credentials should be enough to access my account. The verification process doesn't work on mobile internet and takes too long. Needs fixing or another way …" - Thomas Parry
2
"monzo"
6 negative reviews mention this · 26% of all complaints
★★★★★ "claims a check for eligibility doesnt not effect credit score...it does! NOT happy!! the 'prove ID' system is an absolute pain in the arse. who wants to provide a video selfie then wait 10 mins. its such a pain in wont be using monzo anymor…" - Michael Seaman
3
"bank"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Do not download this bank! I switched to this bank only about a month ago as the review were good. I just got an email from them saying they are closing my account in 90 days and can't give a reason why which is a load of BS to me. Now I've…" - Laura “Lu”
4
"work"
3 negative reviews mention this · 13% of all complaints
★★★★★ "dogshit verification. locked me out of my funds on a new device when I needed them. Credentials should be enough to access my account. The verification process doesn't work on mobile internet and takes too long. Needs fixing or another way …" - Thomas Parry
5
"needs"
3 negative reviews mention this · 13% of all complaints
★★★★★ "dogshit verification. locked me out of my funds on a new device when I needed them. Credentials should be enough to access my account. The verification process doesn't work on mobile internet and takes too long. Needs fixing or another way …" - Thomas Parry
6
"money"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Everything is mixed. All the accounts and pots and cards are mixed in all the screens so I find myself not knowing where the money is and having to amend transactions constantly" - M R
7
"video"
3 negative reviews mention this · 13% of all complaints
★★★★★ "I've been locked out until I send a video of myself" - Josh
8
"update"
3 negative reviews mention this · 13% of all complaints
★★★★★ "update needs more storage than i have available. cock!!" - Nicholas Rupert Barstow
9
"payments"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Do not download this bank! I switched to this bank only about a month ago as the review were good. I just got an email from them saying they are closing my account in 90 days and can't give a reason why which is a load of BS to me. Now I've…" - Laura “Lu”
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
dogshit verification. locked me out of my funds on a new device when I needed them. Credentials should be enough to access my account. The verification process doesn't work on mobile internet and takes too long. Needs fixing or another way to access the account.
Everything is mixed. All the accounts and pots and cards are mixed in all the screens so I find myself not knowing where the money is and having to amend transactions constantly
I've been locked out until I send a video of myself
update needs more storage than i have available. cock!!
it takes thousands of hours just to make an account on this app
Do not download this bank! I switched to this bank only about a month ago as the review were good. I just got an email from them saying they are closing my account in 90 days and can't give a reason why which is a load of BS to me. Now I've got the stressed to move all my payments to a new bank! unnecessary stress!
claims a check for eligibility doesnt not effect credit score...it does! NOT happy!! the 'prove ID' system is an absolute pain in the arse. who wants to provide a video selfie then wait 10 mins. its such a pain in wont be using monzo anymore
US account
don't let to open an account even i give all genuine detail.
horrible
the video identity verification doesn't work I tried for 1 hour perfect lighting spoke clearly didn't work
I used to trust this online bank but now it's stealing money from it's customers, the customer service is poor, trust the bank at your own risk, I dont recommend and I am looking to switch.
This used to be a fantastic, smooth, reliable app. A few weeks ago, I needed it in an emergency, but out of the blue it demanded to be updated. I tried to update it, but it didn't work. I have since tried multiple times. It claims to be updating, but when I try to log in, it just says that the app needs to be updated before I can use it. I tried updating it separately from Google Play, but it says "Updating..." forever and nothing happens. The app is unusable and I have lost access to my money!
The AI Anti-Fraud system is faulty. So I used to use Monzo very often but then I closed my account as I wasn't using it anymore. Today I downloaded it and tried to sign up but it said that it can't open an account for me because apparently my account usage and their Anti-Fraud system finds me as a threat which I think is ridiculous. They should check it manually, not always depending on AI. I am very disappointed with Monzo now(
worst app ever, they do not make addresses any easier, the cannot even bother to accept any alternative addresses, making it difficult to apply.
tried to get in to look at loans that were offer and kept going round in circles till l got fed up
Declines me an account for no reason at all
Just closed my personal account with Monzo because it blocked payments for 300£. After calling me the adviser in telling me she's there to help, she asked screenshot of my friend conversation on WhatsApp to see the bank details that he provided in order to pass the payment. After that my account was frozen for 48 hours without any explanations. I wrote second day for update and I was ignored in throwing me long usual texts. I had to believe the reviews when I read them.. Monzo Business is 0k
started well but upgraded my account and payments failed to which monzo had no explanation even when provided a transaction id code back to barclays
Very bad experience not good . better another bank.🚫🚫🚫🚫🚫🚫🚫🚫🚫🚫🚫
if you ever have a problem with fraud they will shut down you're account happened to people I know Monzo are by far the worst bank to be with
This app is pretty good layout but it's a nightmare to log In I tried to log in as a teen but it's says it only mainly for 16 and I wish they can improve that ideally If I want to log in don't recommend this app
link between monzo and current account broken. no help from monzo staff to fix, no interest in understanding why.
Sentiment summary
78%
Positive (4-5★)
5%
Neutral (3★)
16%
Negative (1-2★)