Review Insights · Google Play
Morrisons Grocery Shopping
Morrisons · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"morrisons"
8 negative reviews mention this · 24% of all complaints
★★★★★ "morrisons now orders keep getting cancelled" - Karen Grail
2
"delivery"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Not good enough..Order cancelled on morning of delivery,????,No explanation given,,??????...Being disabled we rely on services such as these......???,Going to try Sainsbury,s,told there very RELIABLE,,,, Not good Enough 🤔🤔🤔🤔😡😡..." - John Oakland
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not good enough..Order cancelled on morning of delivery,????,No explanation given,,??????...Being disabled we rely on services such as these......???,Going to try Sainsbury,s,told there very RELIABLE,,,, Not good Enough 🤔🤔🤔🤔😡😡...
Too long winded
so hard to navigate can't find any groceries
Completely broken login used to advertise More Card via prompts and additional 2FA, AND additional Google data prompts. Morrisons is trash.
Until recently the App was working perfectly well. Now, neither my account nor much more importantly , my housebound mother's app have stopped working. Change password requests have failed to arrive. Uninstalling and reloading the app and using previous and newly registered accounts fail with an error message. My mother is no longer able to place any home deliveries. Morrisons Help Hub is not available and says it has no issues.
keeps going off??
cannot log into my more card app from the Morrisons icon driving me mad have to go on to Google,search Morrisons and sign in from there what a faff
strange I cannot get to book a home delivery anymore, keeps saying no slots available, change delivery address. Really odd as ive had home delivery for a longtime being housebound.
Since the update, the app now forces the user to sign in via a Browser. Why?
since the update it won't let me login
useless
annoyed my post was not being accepted saying wrong how can it be I tried all letters small large every one delivers Ur team has a wrong system check and correct
l have a new phone same number been a morrisons customer for 2 years keep getting blocked no password showing
The latest update is totally useless. I'm within walking distance of a store so I want to know where a certain product is. The app has removed that feature so I'm deleting the app. Thank you Morrisons.
inconsistent and confusing when using
spoilt the website
app not loading properly and will give it 5 when it's sorted
Doesn't work. Put my goods back on the shelf and walked out.
Morrisons don't care about people's problems with their more cards. complete rubbish ripping people off
when you try to buy a delivery pass, its impossible to as the phone clicks away to the bank approval click, then there is no way to get back to the delivery pass which you've just tried to buy
Can't log in
Estimated delivery time has been removed from the app. Why? Website's no fun on a small screen. I called, not for the time but with feedback for the IT team that we need it back. I was forced to find delivery reference though this wasn't about any one delivery - then made to give my details though no need need to see my account - then told that she was seeing the same as I do and could see the time estimate BUT I CAN'T. Finally she heard "app"!! and… she knew nothing about the app. TIME WASTED.
terrible customer service
I bought a morrison's gift card.I got home fault in the position it inspired, but when I went to the shop on the twenty first.It said he wouldn't work.But then morrisons won't do nothing.They expect me to lose two hundred and fifty pounds.Because I got told false information, but the people who told me they're in it.And I spoke to him on the phone, but for the last three months, i've been fighting, but they want, i never recommend a morson gift card.Because if it ispired you beggered
Can't Log Into My account
it was quite good till they added the 6 digit number code ,THIS IS ALWAYS INVALID!
The app doesn't link correctly to Monzo. I tried it twice and got a crash page in this app and sent back to check out. This is simply rubbish!! Uninstalled and I've ordered from Tesco as normal. Their app works every time. 😂
this app.is rubbish jumping all over the place just gave up.
morrisons now orders keep getting cancelled
Absolutely terrible app. Round and round in circles attempting to checkout, constant offers that then stop the process. Horrendous!
the 'regulars' feature is very annoying but thanks for your quick response
difficult to pay, orders are constantly cancelled
they dont give you your money back
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)