Review Insights · Google Play
Morrisons More
Morrisons · 67,667 ratings · ★ 3.3
3.3
★★★★★
67,667 ratings
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Top complaints - extracted from 57 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
17 negative reviews mention this · 30% of all complaints
★★★★★ "it has taken me over a week and endless attempts to finally allow me to convert my points into fivers. this is not the first time this has happened" - Jill Kenny
2
"work"
10 negative reviews mention this · 18% of all complaints
★★★★★ "it has taken me hours to get my £5 converted. I'm 71 years old and even with help from a lovely Morrisons worker .. we couldn't manage to do it in store...I don't know what's changed since the last time I did this. But found it all so stres…" - Yolanda Williams
3
"into"
7 negative reviews mention this · 12% of all complaints
★★★★★ "it has taken me over a week and endless attempts to finally allow me to convert my points into fivers. this is not the first time this has happened" - Jill Kenny
4
"fivers"
7 negative reviews mention this · 12% of all complaints
★★★★★ "it has taken me over a week and endless attempts to finally allow me to convert my points into fivers. this is not the first time this has happened" - Jill Kenny
5
"points into"
7 negative reviews mention this · 12% of all complaints
★★★★★ "it has taken me over a week and endless attempts to finally allow me to convert my points into fivers. this is not the first time this has happened" - Jill Kenny
6
"card"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Downloaded the app. Signed up. Logged in. Asked for verification code sent by email. Email never arrived. Resent, still didn't arrive. Deleted app. Resolved never to get a More card. went to review this again to give it one star again becau…" - Stefan Volkmann
7
"security"
6 negative reviews mention this · 11% of all complaints
★★★★★ "the worst application ever so much security for some points don't see the reason for all this 😕" - Florin Loaies
📋 All 57 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
it has taken me over a week and endless attempts to finally allow me to convert my points into fivers. this is not the first time this has happened
Keeps contradicting delivery dates from next day to none next day... Muddled app impossible to use now it seems
it has taken me hours to get my £5 converted. I'm 71 years old and even with help from a lovely Morrisons worker .. we couldn't manage to do it in store...I don't know what's changed since the last time I did this. But found it all so stressful .. relieved I managed it in the end but feel emotionally exhausted
so many technical issues with app and website which I've reported in detail
had to do it five times
Downloaded the app. Signed up. Logged in. Asked for verification code sent by email. Email never arrived. Resent, still didn't arrive. Deleted app. Resolved never to get a More card. went to review this again to give it one star again because making you have 2FA is ridiculous I don't need it for my Morrisons account, just a way of data farming to get my mobile number.
just glitches and cant sign in
messy and inaccurate app
Too many point offers. We're only interested in instant savings.
the worst application ever so much security for some points don't see the reason for all this 😕
keeps logging out, needing password and then saying can't register... used to work before this bug was added!
Will not let more card on phone work for points
right now I am not at all happy with the service I have received. time to take my weekly shop elsewhere
App prompts for re-identification unnecessarily frequently and unsuccessfully each time
Doesn't work, can't get past log in/register page
the most complicated way to redeem £5, even the assistant couldn't work it out as I went round in circles entering my fingerprint and security numbers again and again. I gave up in the end as the queue at customer service was too long.
Cant get on it
absolutely uselss. go round in circles to register and when you try to use it you are taken back to registering again. didn't use to be like this. will have to start shopping elsewhere after about 20 years.
good
Stupidly complex. No I don't want to set up biometrics. No I don't want to faff about activating extra offers in the app. I just want to scan it and get points for spending at Morrisons. It would be nice to spend my points before I get to £5 because I'm so bored with not getting there, I'm probably going to delete the app. Don't try to micromanage how I shop. My daughter just scans her nectar and gets on with her life. Oh, and stop flooding the open screen with promotions. I'm at the till!
This app worked until recently when it logged me out of the app. It won't allow me to login, when I click the login button nothing happens. Deleating the app and clearing the app does nothing to fix this. You need to fix your broken app
Takes forever now to receive just £5, I spend alot of money weekly. Even have to verify yourself for £5
Awful app. Logs you out, takes ages to get back in via codes sent to emails, loses points seemingly at random, and is difficult for the cashiers to scan at the till! Do the people that make these things ever use them?
Cide wouldnt work for 6 times to verify who i was
my card no longer works or card on app how do I fo an update
annoying confirm id bd
too difficult
Dislike the whole "gamifying" of rewards, which seems the way the app works. Just give me the rewards I've earned, don't make me solves puzzles, work out whether to "activate" them or offer some gambling experience. OTT security too, with 3FA used at points.
far too involved and needing passwords to turn points into five pounds.
Doesn't work
how difficult have they made it just convert 1 fiver. Ridiculous
What's worse than an obnoxious pop up blocking access to the app to demand a review? An obnoxious pop up blocking content asking for a review while the app glitches out demanding finger print ID, 2FA, another finger print, another 2FA while trying to load the app at the checkout!!!
I just wanted to open the app and scan my barcode. Instead I find my session expired and then there's a multi loop process to get logged in again. When that finally happens I've got to deal with a load of pop-ups. Totally useless.
Its just a nothing app, see your more points that's it.... nothing else really. And the constant signing out is so frustrating.
anonymity needs to be improved
not responsive
trying to turn points into a fiver took 20 minutes... not acceptable. Refused to accep fingerprint only email then refused first email code. useless
you've added security features to a part that requires none making this aggravating to redeem the points earn which u only get from the app n the card that's synced to it which can only b u so its the most pointless security feature in existence over any app or anything that requires any form of security
too complicated
keeps saying session expired on the app and logs me out
app signs me out after every use now.
Repeated logouts now, it never used to do this, please fix. Uugh, now you have stopped it working with password managers, so effectively made it less secure, slow 👏 👏 App is OK, by my word the offers are rubbish at the moment - and still just as bad. FFS make it work with password managers!
app no longer suitable for device after update. so app now no longer applicable unless device replaced. take a long time for £5 savings every few months to pay for a new phone.
app has timed out AGAIN and won't let me in , morrisons need to fix this ?!!
since a couple of months ago the app removed the abilty to earn monthly boosters almost deeming the app pointless
The app is good. So difficult to pass security to actually turn the points into fivers.
I cannot convert my own points into fivers it goes through all the rigmarole of letting me verify myself but then doesn't take the points and convert them to a fiver leaving me with just the points it's getting beyond a joke now!
Had my prove identity like 5 times to redeem my points into fivers. Over zealous security. I am glad my account security is taken seriously but it's just More Points not my bank details.
Endless verification is a complete pain
you never get points like tesco
+ 7 more in the clipboard copy
Sentiment summary
53%
Positive (4-5★)
5%
Neutral (3★)
41%
Negative (1-2★)