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Morrisons More
Morrisons · 64,235 ratings · ★ 3.4
3.4
★★★★★
64,235 ratings
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Top complaints - extracted from 77 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"details"
21 negative reviews mention this · 27% of all complaints
★★★★★ "What have they done? I've had to revert to using the web. The app has just stopped working. Tells me I have to login again, accepts the details and then won't complete the process. Have tried multiple times, restarted phone etc. Nothing wor…" - J Barber
2
"finalising"
21 negative reviews mention this · 27% of all complaints
★★★★★ "thanks for the fast reply, yes I'll try your beta. Does Not Work!!!! I don't know what you have done but I'm having the same problem as many others, it will not log in. I opened the app while shopping at Morrisons only to find I'm logged ou…" - David Dafydd
3
"update"
17 negative reviews mention this · 22% of all complaints
★★★★★ "Used to be reliable but I was logged out weeks ago and I haven't been able to log back in on the app it won't let me even after updates,I'm having to sign in online which is a nuisance at the till whilst shopping even a phone call to custom…" - Elizabeth Brockley
4
"finalising details"
16 negative reviews mention this · 21% of all complaints
★★★★★ "I couldn't convert my points to a Fiver as it got stuck in endless loops regardless of whether I used my fingerprint or a code sent to my e-mail. While in store it logged me out and then got stuck on Finalising details... so couldn't log ba…" - Steven Rangeley
5
"logged"
15 negative reviews mention this · 19% of all complaints
★★★★★ "won't let me sign in on app, when it says to direct me to main site to log in doesn't take me there, I'm logged in on main site" - Sally Amoroso
6
"stuck"
15 negative reviews mention this · 19% of all complaints
★★★★★ "thanks for the fast reply, yes I'll try your beta. Does Not Work!!!! I don't know what you have done but I'm having the same problem as many others, it will not log in. I opened the app while shopping at Morrisons only to find I'm logged ou…" - David Dafydd
7
"work"
12 negative reviews mention this · 16% of all complaints
★★★★★ "the buttons do not work when you click on them" - Deborah Lee
8
"login"
11 negative reviews mention this · 14% of all complaints
★★★★★ "Still can not login or register." - Mathew Sutherland
9
"doesn"
11 negative reviews mention this · 14% of all complaints
★★★★★ "won't let me sign in on app, when it says to direct me to main site to log in doesn't take me there, I'm logged in on main site" - Sally Amoroso
10
"stuck finalising"
11 negative reviews mention this · 14% of all complaints
11
"points"
10 negative reviews mention this · 13% of all complaints
★★★★★ "not sure what they did to this app but now any time I open it my session has expired and every time I try to log in it flashes back and forth between the app and a browser window. not to mention that you gat next to no points now" - Soul Retriever
12
"since"
10 negative reviews mention this · 13% of all complaints
★★★★★ "It's frustrating because ever since I logged out of my account on the app, I haven't been able to log back in. If I try to reset my password, the app doesn't send me the code by email." - Val Martins
📋 All 77 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Still can not login or register.
the buttons do not work when you click on them
won't let me sign in on app, when it says to direct me to main site to log in doesn't take me there, I'm logged in on main site
awful took me 1 hour, would not accept password or new set up password.and now it won't allow me to scroll up.
App will not install
app don't work
Delivery Pass Trail Scam, when you select 1st month for free, it says you wont be charged until the 1st month is up, but it trys to take the £8 off your card straight away... very very bad and will now be ordering from ASDA!!
not sure what they did to this app but now any time I open it my session has expired and every time I try to log in it flashes back and forth between the app and a browser window. not to mention that you gat next to no points now
The app pages are taking a long time to load or failing to load and I have to keep signing in. All offers should be automatically activated.
Ok
Can't access it at all needs to be fixed
It's frustrating because ever since I logged out of my account on the app, I haven't been able to log back in. If I try to reset my password, the app doesn't send me the code by email.
Still can't log in. It logged me out and authorisation link doesn't open a new one.
Annoying pop ups every time you open the app to hand it to the cashier to scan, meaning it doesn't scan. So many offers you need to activate. I don't have time to endlessly scroll - just reduce prices in store for everyone and save us the hassle. We dont have time to faff in the app.
What have they done? I've had to revert to using the web. The app has just stopped working. Tells me I have to login again, accepts the details and then won't complete the process. Have tried multiple times, restarted phone etc. Nothing works. Luckily the web page is fine. Edit. 29/04/26. Reinstalled the app from scratch and it's working, for now. Not impressed by the lack of response from the developer. Loads of people having the same issues.
utter garbage app. sent vouchers and vouchers in post. went to Morrisons lots of times and have a significant amount of credit on the app. and typical I can not now get logged in. something is rotten at Morrisons!
thanks for the fast reply, yes I'll try your beta. Does Not Work!!!! I don't know what you have done but I'm having the same problem as many others, it will not log in. I opened the app while shopping at Morrisons only to find I'm logged out, entered my email & password only to be stuck on "Logging in, finalising your details" I've restarted my phone, reinstalled the app but still the same. I can go directly to the website and log in with no issues. This Needs Immediate Attention!!
App authentication does not work as other people earlier suggested. Totally garbage. The only workaround now is to use your android internet browser e.g. chrome or Firefox then go to Morrisons website, log in to your account and go to Morrisons more page. then you can retrieve your More card details and your own barcode.
poor offers and constantly being logged out of the app. every week I am having to sign back in which is a pain when Internet access in stores is nonexistent
given up with Morrisons period
Same problem as all recent reviews that app doesn't allow me to complete login after been logged out. My android operating system is up to date (19 April), cleared cache, uninstalled and re-installed app, restarted phone, no autofill data set up. I entered email and password manually but hangs on page 'Logging in Finalising your details' page as other reviewers have noted.
Does not work. Can't log in to my account. Never stops "finalising".
I couldn't convert my points to a Fiver as it got stuck in endless loops regardless of whether I used my fingerprint or a code sent to my e-mail. While in store it logged me out and then got stuck on Finalising details... so couldn't log back in. I've since changed the default browser on my S24 from Firefox to Chrome and now I've been able to log in and redeem my points! Worth a try if you've got the same issue but it shouldn't be necessary to do this so GET IT SORTED PLEASE MORRISONS!!
latest update broke the login. I can't get past the Finalising your Details screen
Can't get on thr app at app anymore
Since the app updated I am no longer able to log in. It sits on the "Finalising your details". I have tried reinstalling the app, and clearing app data and cache data. Nothing has worked.
Seems to be getting worse - recently been getting logged out of the app, and now it won't let me log in, just stuck at "Finalising youe details..." - this even happens when installing it for first time on my tablet. Seems to just be the app, as I can log in to website OK (so at least I can activate offers there, convert points to fivers etc).
Can't log in on the app. Login button does nothing. No longer fit for purpose. Uninstalled.
had to deal with an angry shoplifter and when I didn't take hits to the face but tried to defend myself, I lost my job of 29 years. true story
Cannot log in anymore, latest update missed the testing phase apparently. Stuck at Finalising your details bit. Overcomplicated login.
keeps logging me out then when i updated app lost all my points!!!
cant register as it can't tack my postcode so not happy with this app it needs to get a update abd fixed
After the latest update the app simply doesn't work. Won't let me log in and won't function.
just doesn't work as stuck on the finalising account screen
can't login get stuck on 'finalising details' absolute waste of time
after the last update I cannot login at all
following the latest update, it will not open. I complete the log in and it keeps saying - finalising your details - and does nothing. I am having to log in via the web.
Can't log in. It's just stuck saying "Fetching your details"
Since latest update cannot login at all and am stuck on Finalising Details.
Recently the app has been awful. Seems like a short session expiry was implemented so you now get logged out often, which has made it a pain to use compared to before. Then this last week, I've not been able to login at all. My creds are correct but it stalls at the "finalising your details" screen. So at least for me the app is basically bricked at the moment, all I can do is leave this review and hope they fix it.
Unable to log in on the app. Can log in without issue on mobile website.
Constant log out. Website to log in doesn't work. nearly £20 worth of fivers that i can't use.
you're asking me to log in tho I've already done that. went to another app for 30 secs and you logged me out
fed up with standing in store trying to log in every time and having to give up even the store staff can't make it happen so lost out on loads of discounts and lost hundreds of pounds worth of points so don't bother shopping there hardly as it's much much cheaper to go elsewhere without having reliable use of morrisons app
since the new update I can't even log in anymore, the page just gets stuck on finalising details. I used to be able to just tap on the app whilst in store to open it, now it wants me jumping through hoops and still doesn't open
locks you out and makes you need to sign in EVERY time you want to use the app. and once you do, it doesn't work properly
Agree with other reviewer (Lucy) app is now unusable for me. So annoyed with it I walked out of the store and left a trolley full of shopping - went to Tesco instead, The Morrison online stuff has always been rather poor compared to its competitors - new changes to online and improvements to the app were supposed to change all that.... latest update on the app is just awful. Needs to be sorted out ASAP. Morrisons need to look at the recent reviews for this app and alarm bells should be ringing.
I cannot log into my account and it's driving me up the wall
Last update broke the app, cannot log in
absolutely trash app, why do you have too verify your identity every time you want convert your points to fivers ??? This is beyond intuitive , inconvenient....i have limitless Passwords for apps & vant remember when out at a store & you decide it'd be convenient & good idea always check identity whenever we want requiring password.
+ 27 more in the clipboard copy
Sentiment summary
55%
Positive (4-5★)
8%
Neutral (3★)
38%
Negative (1-2★)