Review Insights · Google Play
MotoScan for BMW Motorcycles
WGSoft.de · 4,336 ratings · ★ 3.6
3.6
★★★★★
4,336 ratings
🎯 Build a better version
Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
8 negative reviews mention this · 28% of all complaints
★★★★★ "It flat out does not work. I've spent more than an hour just trying everything online forums recommend to get the "no connection to control unit" error to go away, but with every model I try and with every module I attempt to click on to re…" - Steven Erekson
2
"version"
8 negative reviews mention this · 28% of all complaints
★★★★★ "LITE version kind of worthless" - Duane B
3
"ultimate"
7 negative reviews mention this · 24% of all complaints
★★★★★ "I bought the Ultimate version of Motoscan and it was useless in resetting service intervals on my BMW K1600GTL. I attempted to contact customer service and no luck (email never answered, phone is somewhere in a country I never heard of). Wa…" - Dan Brigl
4
"work"
6 negative reviews mention this · 21% of all complaints
★★★★★ "In the 3 years that I've had this app, it's only worked twice. The "no connection to control unit" plague continues." - Divan Bessinger
5
"service"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Product did not work on my BMW R1250Gs. Some of customer service was quite rude. I don't know the manufacturer of the scanner says your software. What I will say though is you're still rude and I'm sure glad I got a refund from Google." - S S
6
"does"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Like many others I also have the common no connection issue. I have reached out and hope to get a refund. So far this app has not worked. I have followed all trouble shooting guides provided and still the app does not work. 2010 bmw s1000rr…" - Levi Abramowitz
7
"bought"
5 negative reviews mention this · 17% of all complaints
★★★★★ "I bought the Ultimate version of Motoscan and it was useless in resetting service intervals on my BMW K1600GTL. I attempted to contact customer service and no luck (email never answered, phone is somewhere in a country I never heard of). Wa…" - Dan Brigl
8
"does work"
4 negative reviews mention this · 14% of all complaints
9
"connect"
4 negative reviews mention this · 14% of all complaints
★★★★★ "In the 3 years that I've had this app, it's only worked twice. The "no connection to control unit" plague continues." - Divan Bessinger
10
"waste"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Will not connect after trying all options, waste of money Contacted support, app couldn’t possibly be faulty, 😆😆😆" - Andrew Draper
11
"waste money"
4 negative reviews mention this · 14% of all complaints
12
"paid"
4 negative reviews mention this · 14% of all complaints
★★★★★ "I brought unicarscan and lead for my bmw s1000rr then brought motoscan and paid for ultimate when I connect it to the bike it shows the bikes battery voltage at the bottom but wont do anything just says lost communication with control unit." - Shaun “beckmum4” Ellis
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
In the 3 years that I've had this app, it's only worked twice. The "no connection to control unit" plague continues.
Like many others I also have the common no connection issue. I have reached out and hope to get a refund. So far this app has not worked. I have followed all trouble shooting guides provided and still the app does not work. 2010 bmw s1000rr using OBDLink mx+.
It flat out does not work. I've spent more than an hour just trying everything online forums recommend to get the "no connection to control unit" error to go away, but with every model I try and with every module I attempt to click on to read that's all I get. So much for spending money on the higher quality equipment.
Product did not work on my BMW R1250Gs. Some of customer service was quite rude. I don't know the manufacturer of the scanner says your software. What I will say though is you're still rude and I'm sure glad I got a refund from Google.
scam that takes your money even if it does not work peoperpy
Will not connect after trying all options, waste of money Contacted support, app couldn’t possibly be faulty, 😆😆😆
I bought the Ultimate version of Motoscan and it was useless in resetting service intervals on my BMW K1600GTL. I attempted to contact customer service and no luck (email never answered, phone is somewhere in a country I never heard of). Waste of time and money. Update: I got a reply "snarky" reply from Motoscan. The reply told me that I was wrong and my concerns were not valid. I asked for my money back from the purchase this expensive Motoscan Ultimate application. Please reimburse me!
very disapointed. have a bmw r1250rt snd bought this app (ultimate version) and uniscan adaptor as recommended) especially for its actuator function. it doesnt activate the exhaust valve, but says it is performing this function. valve is working, as i took cover off to check. Further to my feedback, i send in the logs as suggested, and will review whwn fixed. but as of two weeks now i have heard nothing
Bought the full version, read codes but does not reset service remainders. That is why I bought the full version.Waste of money.
unable to reset service
simply doesn't work false advertising so not fit for purpose i want my money back there are many others that have left 1 star reviews with the exact same problem the advertising is not accurate and a scam AVOID at all costs they pay people to leave 5 star reviews they need to seriously look at the reviews people have left and take on board it DOES NOT WORK
Useless waste of money. I bought the "Professional" version but most of the functions are still disabled - can't perform any recoding ie: can't even change the clock display between 12hr & 24hr time. Also, half the labels are in German, even though the language setting is for "englisch"! Very unhappy, a complete waste of money!
Can't purchase any of the programs in the app. Thus,not working, too many problems for a simple app.
did not work well . would not work with 3 different interfaces.
paired with device, purchased upgrade, error code can't connect
won't reset the service reminder.
this app is a bunch of scam. thieves as they take your money and return you to lite version. I paid and will never allow anyone download or pay. never pay please
lite is worthless
I have paid ultimate but I can't find coding future for w k51 r1250gs Kobi instrument cluster coding is not there I don't know what to do I really need help
Just want to reset service and it said err
it cannot link to the correct Google account that has the ultimate version. end up i have to log out of all my other accounts (4 of them) before I can use the app. and then login again edit: no matter which account u install with, doesnt help. the app is associated with a different playstore account while the ultimate version is on another account. there is still no way to change this.
will not connect to my bike
LITE version kind of worthless
I am using the uniscan ucsi-2100 with motorscan professional version. When trying to add RDC sensors it says cannot be done with professional version.
I brought unicarscan and lead for my bmw s1000rr then brought motoscan and paid for ultimate when I connect it to the bike it shows the bikes battery voltage at the bottom but wont do anything just says lost communication with control unit.
ultimate package limits to use on a 2021 bmw s1000xr
I cant even upgrade to see my codes
Bought the official BT adapter and the top package but found it useless. My fault as I should have done proper research. Honestly, don't buy this, it looks cheap compared to GS 911, but it's just false economy.
Hello I paid motoscan ultimate for coding my BMW K51 (R1250GS) but I can't find coding options KOMBI instrument cluster coding function Please I need you to help me about it
Sentiment summary
64%
Positive (4-5★)
4%
Neutral (3★)
33%
Negative (1-2★)