Review Insights · Google Play
Move With Us
Move With Us · 2,469 ratings · ★ 4.6
4.6
★★★★★
2,469 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"program"
6 negative reviews mention this · 29% of all complaints
★★★★★ "Currently doing the bikini bod program and VERY much disliking the app. Maybe it's because I haven't used it much yet, and maybe my rating will change, but currently it's 2★. The workouts are in there super weird and you cant put how much w…" - Annie Legris
2
"workouts"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Currently doing the bikini bod program and VERY much disliking the app. Maybe it's because I haven't used it much yet, and maybe my rating will change, but currently it's 2★. The workouts are in there super weird and you cant put how much w…" - Annie Legris
3
"been"
5 negative reviews mention this · 24% of all complaints
★★★★★ "App has been a pain, unintuitive and a step down from any other workout app I've used. I'm unable to enter individual weights and reps for each set, and not as I go either (you'd have to finish the whole workout and then go back and add the…" - Laura Tien
4
"workout"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Currently doing the bikini bod program and VERY much disliking the app. Maybe it's because I haven't used it much yet, and maybe my rating will change, but currently it's 2★. The workouts are in there super weird and you cant put how much w…" - Annie Legris
5
"each"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Currently doing the bikini bod program and VERY much disliking the app. Maybe it's because I haven't used it much yet, and maybe my rating will change, but currently it's 2★. The workouts are in there super weird and you cant put how much w…" - Annie Legris
6
"every"
4 negative reviews mention this · 19% of all complaints
★★★★★ "The worst app. it's been years since I signed up to a program and the app is as bad as ever. I have to log in every single time I open the app. I reached out to support who told me to delete all my wifi and Bluetooth connections and passwor…" - Catriona Malvenan
7
"work"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Currently doing the bikini bod program and VERY much disliking the app. Maybe it's because I haven't used it much yet, and maybe my rating will change, but currently it's 2★. The workouts are in there super weird and you cant put how much w…" - Annie Legris
8
"choose"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Currently doing the bikini bod program and VERY much disliking the app. Maybe it's because I haven't used it much yet, and maybe my rating will change, but currently it's 2★. The workouts are in there super weird and you cant put how much w…" - Annie Legris
9
"meals"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Currently doing the bikini bod program and VERY much disliking the app. Maybe it's because I haven't used it much yet, and maybe my rating will change, but currently it's 2★. The workouts are in there super weird and you cant put how much w…" - Annie Legris
10
"disappointed"
3 negative reviews mention this · 14% of all complaints
★★★★★ "App has been a pain, unintuitive and a step down from any other workout app I've used. I'm unable to enter individual weights and reps for each set, and not as I go either (you'd have to finish the whole workout and then go back and add the…" - Laura Tien
11
"issue"
3 negative reviews mention this · 14% of all complaints
★★★★★ "The worst app. it's been years since I signed up to a program and the app is as bad as ever. I have to log in every single time I open the app. I reached out to support who told me to delete all my wifi and Bluetooth connections and passwor…" - Catriona Malvenan
12
"update"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Got the new update! And my workouts are stuck in MARCH! I was on the last week of my second round of pilates! It's not cool.." - Paulina Esparza
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App has been a pain, unintuitive and a step down from any other workout app I've used. I'm unable to enter individual weights and reps for each set, and not as I go either (you'd have to finish the whole workout and then go back and add the weights/reps for each exercise). Separately, when doing an EMOM workout, there was no 60 second timer. Very disappointed.
The worst app. it's been years since I signed up to a program and the app is as bad as ever. I have to log in every single time I open the app. I reached out to support who told me to delete all my wifi and Bluetooth connections and passwords. that absolutely should not be the only option for "potentially" fixing this issue. it's constantly glitching and logging me out mid work out. pretty pathetic for an $80 program..
At first, the app was great, and now I'm lucky if I can log in. I have to clear the cache and data in the app on my phone every time, and even then, it's not guaranteed to work. Customer service has been entirely unhelpful regrading this issue. I'm about ready to ditch it completely for something else.
Keeps glitching won't let me complete my onbording I have the latest version
Got the new update! And my workouts are stuck in MARCH! I was on the last week of my second round of pilates! It's not cool..
Update will not allow me to go into a Monday workout and it's already ticketed off. No other days will open and it's greyed out
refusing to cancel my membership and charged me again
They used to be good. Now it's all about the money. The workouts are average. They don't have 'no equipment' workouts. Save your money and use SWEAT. Kayla is so much better!
Do not recommend!!! This company used to be about the customer, now it has become all about money. Meals are unsustainable, workouts are generic and it has so many bugs. Logs you out mid workout and you can't get through to customer care until days later. It leaves you frustrated and unmotivated which is the opposite of what you need on your fitness journey. It's not cheap, I highly recommend saving your money or looking elsewhere.
I am having a terrible time with this app. Glitches, work outs are the same every 2 days and when i refresh they stay the same. Meals are the same everyday. It freezes when i try to do then add work outs. So disappointed
Unfortunately I have been locked out of the app for most of my 6 weeks challenge. Repetitive recipes and exercises I have emailed and advised of the difficulties experienced. Takes over 24hrs for each response which asks the same question as previous response. Was offered a refund and this was then subtracted as I purchased through the app. Surprisingly I still received daily emails suggesting that I subscribe to another challenge !!!! Disappointed +++
Not like your conventional workout program. It's more like just 4 reps of lots of exercises (no supersets), and I didn't feel that it was enough time working on each muscle group and actually more time spent wiping down machines etc. It gives you workouts and the ability to swap these out, but gives you 8 of the same from the get-go (timely to adjust this). I stopped use after one workout and didn't stop to take a look at the food plans, so maybe those are great! For me though, regrettable $100
I bought a program but every single time I open the app it keeps making me re log in then takes me to the choose a program and sign up page.... It is so annoying I can't even be bothered using the app and basically just wasted over $100 for nothing. I was looking so forward to the program aswell 😔
My son accidentally purchased a program in the app. I have contacted their team and haven't been able to resolve the issue.
Currently doing the bikini bod program and VERY much disliking the app. Maybe it's because I haven't used it much yet, and maybe my rating will change, but currently it's 2★. The workouts are in there super weird and you cant put how much weight you're doing each set so you can't keep track, you can't link anything but Google health on Samsung, I'm tracking my food in MyFitnessPal because this app doesn't allow you to enter food and track it, you have to choose from their meals.
unfortunately I when I trying to take a photo or add a new recipe I can't because the tick is all the way up the corner of my screen I am unable to press it on my google pixel 10pro
The app is really great in terms of UI but I keep being logged out and I'd have to constantly log in everytime I open it.
I used to love this app, I updated to their $25 monthly plan so I could pick and choose what programs I want but since the last update I can't even open the app. Just sits on the "move with us" screen, I've updated my phone and uninstalled the app and still nothing. Feel sad Im paying for something I can't even use
Issues with the app opening, missing out on planned work out time due to the app not opening.
I used the app for around 2 years with no problem, I stopped using it for a year and after I came back I was never able to sign in on my account, I sent several messages to the support team asking for help with no answer, my program had started and I never was able to do it.
Review updated: At first it was okay. Then came the updates and it kept logging me out. It's frustrating when I'm in the middle of a workout and then I have to login again.
Sentiment summary
87%
Positive (4-5★)
5%
Neutral (3★)
8%
Negative (1-2★)