Review Insights · Google Play
Movilidad Iberdrola
Iberdrola S.A. · 11,719 ratings · ★ 3.4
3.4
★★★★★
11,719 ratings
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Top complaints - extracted from 86 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
18 negative reviews mention this · 21% of all complaints
★★★★★ "several times when I reserved charger and could go to charger because of construction work, or police closed the road, or I couldn't start the charging because charger couldn't comunicate, or the app didn't work, iberdrola took the 1 eur an…" - Adrian Marton
2
"register"
16 negative reviews mention this · 19% of all complaints
★★★★★ "can't use it without registering, can't register without a Spanish postal code" - Dappere Dodo (Dappere Dodo)
3
"charge"
14 negative reviews mention this · 16% of all complaints
★★★★★ "Will not accept any billing address! So complicated, and also tried to add payment through Google pay, but now comes up with internal error. it's such a complicated system. You're losing money guys if I can't easily pay you, I'll find a dif…" - Richard Willsher
4
"charging"
14 negative reviews mention this · 16% of all complaints
★★★★★ "several times when I reserved charger and could go to charger because of construction work, or police closed the road, or I couldn't start the charging because charger couldn't comunicate, or the app didn't work, iberdrola took the 1 eur an…" - Adrian Marton
5
"account"
11 negative reviews mention this · 13% of all complaints
★★★★★ "registration doesn't work, guest account doesn't work. just wasted my time." - Oleg Sobolev
6
"email"
10 negative reviews mention this · 12% of all complaints
★★★★★ "desde una reciente actualización, la app ya no te permite descargar FACTURAS. hay que solicitarla por email... y por su puesto nadie responde. Mal si necesitas hacer un uso profesional de la recarga." - jl cervantes58
7
"error"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Will not accept any billing address! So complicated, and also tried to add payment through Google pay, but now comes up with internal error. it's such a complicated system. You're losing money guys if I can't easily pay you, I'll find a dif…" - Richard Willsher
8
"iberdrola"
9 negative reviews mention this · 10% of all complaints
★★★★★ "several times when I reserved charger and could go to charger because of construction work, or police closed the road, or I couldn't start the charging because charger couldn't comunicate, or the app didn't work, iberdrola took the 1 eur an…" - Adrian Marton
📋 All 86 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
can't use it without registering, can't register without a Spanish postal code
Will not accept any billing address! So complicated, and also tried to add payment through Google pay, but now comes up with internal error. it's such a complicated system. You're losing money guys if I can't easily pay you, I'll find a different charge point!
desde una reciente actualización, la app ya no te permite descargar FACTURAS. hay que solicitarla por email... y por su puesto nadie responde. Mal si necesitas hacer un uso profesional de la recarga.
several times when I reserved charger and could go to charger because of construction work, or police closed the road, or I couldn't start the charging because charger couldn't comunicate, or the app didn't work, iberdrola took the 1 eur and never returned it, even though I complained.
Maybe this App is good - Maybe it's rubbish... How the hell am I to find out if registration is impossible! Even my Ai told me to give up trying!
Que malo es. Cuatro comprobaciones para pararse a los segundos de empezar.... mandad un sms o un aviso de que se ha parado!!!!
registration doesn't work, guest account doesn't work. just wasted my time.
No permitía agregar una tarjeta. Tras autorizarlo con el banco, la app se queda en blanco.
Useless app, you can't create an account as a tourist
what a disaster. I tried to register Google Pay and the app fails when showing a web page that does not work with Android web browser web view 😂
soys malisismos. soy extranjero. no tengo movil español. ni dni. no me consigo registrar en ningún sitio. ni en vuestra pagina ni en la app. vaya incompetencia.
It will fail you if you're not from Spain. It just gives random error codes.
Unable to use this as it will not add a payment method. This issue has been there for 3 months as of Jan 26. despite no less than 7 emails sent to tech support with very specific details about the problem they have not managed to resolve it. I find this unbelievable for a company as large as Iberdrola to be happy they have an issue preventing customers from using their EV infrastructure. If I was running this company I would have resolved it same day.
Really hate the new name of this App. I assume the design lead has 0 idea of what Mobility means outside of Spain. @Google: This naming practice should be banned, due to misleading naming.
The app was working but logged me out, I enter my username and password, it says it is sending a code but it never arrives, so now I am logged out and cannot log in. Support email goes unanswered. Useless. In addition the Iberdrola card fails to work.
cómo podéis tener casi siempre fuera de servicio... complicado de iniciar, complicado para todo ✋🏻
what a joke!! ive spend 45min. trying to register into the app. ive been on the phone with iberdrola and after 15min they just hang up. still not able to sign into the app and still not charged my car. Clown!
Muy bueno para trabajar, pero a menudo te deja fuera. No es útil cuando necesitas cargar tu vehículo eléctrico.
No puedo hacer ni login ni crear una cuenta. Se queda colgada
can't log in
it just doesn't work when you need it
I can't reset account password - the email never comes
La app se dedica a mostrar, cada dos por tres, notificaciones con publicidad. Desinstalada.
crashes when trying to pay
Registration link leads to a 404. Unusable.
Ridiculous that you require an app to charge.
says I have an account when I do not, can not register an account.
impossible to pay, windows opens and then closes right away
he recibido la tarjeta Iberdrola y es imposible activarla en la app. el servicio clientela ni sabe resolver el problema..
A app não funciona, desbloqueou a maquina 1 vez e nunca mais funcionou, nem deixa terminar o carregamento.
awful, google pay i get an error, entering card details i get an error, unable to use the charger
no te deja registrarte. no te deja cargar sin registrarte, anda mal. no sirve para nada
the application doesn't work on Android. If you have IOS, you would be able to use it.
horrible. not able to log in, password reset does not work, not receiving any email nothing works was not able to use. tried to use contact function and also got error. had to download other app
No deja descargar las facturas, sólo visualizarlas. Me impide justificar los gastos a la empresa.
not working. couldn't register
Useless. Cannot register, no matter what you input there's an error. If you manage to register on the web, you need to input your card details in the app. Guess what? Another error. Just a blank screen after tapping 'pay'. An student of any university would be able to make a better app. Steaming pile of bull-product. Update 2025: still cannot provide payment data. App crashes.
Does not allow me to register. I can't activate charging, no info on pmnt method
Just awfully hard to be able to charge a car. How come that I need to give a spanish address to be able to charge a car? By the way, expect that after you give all your personal data for them, you'll receive an activation link through email and then the login will probably just fail and the solution is "to call their spanish number". Right.
this app is junk. I want to charge my car and when I click continue without registering, it just sends you back to registering / sign in page after selecting a charge station. this makes me NOT to want to use your stations!
The app directoed us to chargers in Leroy Somer in Palma on a Sunday, but the place was closed and the gates locked. We found a nearby charger in McDonald's which wouldn't work for no apparent reason. After multiple attempts, we called the help number, and they had to reboot the charger to make it work. After all that, it charged at only 5kw instead of the advertised 22kw. App requires passport or ID details for installation..... why do you need a passport to charge an electric car?
charger refuses to accept any charge pass - tried three different ones. app needs some kind of document to register but doesn't specify what kind; second step requires billing address but doesn't let you chance the country of residence... I just gave up. If you don't make my life easy you don't deserve my money.
Crashing all the time, the camera can't read the qr code on charging point
when you update an app it's supposed to work better not worse. you've cancelled my EV charging subscription without telling me.
no funciona la app, ni el proceso de registro, ni el mapa... falla mas que la escopeta de feria!
unusable app. no login possible after creating account. Persistent error message that there is a problem with the app... well then fix it!
App horrible gasté 20 minutos intentando configurarlo aún imposible iniciar la carga. ¿Cuando vamos a dejar las apps y poder pagar la carga directamente con una tarjeta de crédito? Esto no incentiva nada el uso de la movilidad eléctrica.
terrible app. half of charging points not work, and not even marked as broken, "review" tab in apo disabled, app slow and send you useless spam.
Ya era mala esta app porque no había manera de desconectar la carga sin reiniciarla, pero con el último update ya ni sabes en qué cargador estás recargando porque no ponen el número 1 o 2. ¿Se puede hacer peor? (es una pregunta retórica)
En muchos cargadores te quitan 50 o 60 euros. Si hay algún problema con la conexión con el servidor, te cobran otra vez para intentar otra vez. Así que para una carga de seis euros me han quitado 290 euros de mi tarjeta de crédito hoy. Me imagino que deberían devolvérmelo al largo de la semana que viene pero eso no es aceptable. Iberdrola ya tenía 60 euros de crédito por el primer intento - descontándome una finanza para todas las recargas fracasados es abusivo.
+ 36 more in the clipboard copy
Sentiment summary
63%
Positive (4-5★)
2%
Neutral (3★)
35%
Negative (1-2★)