Review Insights · Google Play
Murphy Drive Rewards
Murphy USA: REV UP, AMERICA! · 178,226 ratings · ★ 4.7
4.7
★★★★★
178,226 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
4 negative reviews mention this · 24% of all complaints
★★★★★ "Update: it's quite interesting that once my account accumulated over 1000 points, my account was reset. I can not log in. I've had this account for many years. Very sad." - Syle Davis
2
"code"
4 negative reviews mention this · 24% of all complaints
★★★★★ "will not send conformation code." - Louie Napper
3
"email"
3 negative reviews mention this · 18% of all complaints
★★★★★ "says I already have my email listed but I can't get to log in." - Paula Meredith
4
"phone"
3 negative reviews mention this · 18% of all complaints
★★★★★ "always goes down. now saying to sign in. when I try it want do anything. Murphys is having alot of trouble with app. and can never get anyone on phone" - Debbie Mcpherson
5
"send"
3 negative reviews mention this · 18% of all complaints
★★★★★ "will not send conformation code." - Louie Napper
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Apparently not necessarily free.
says I already have my email listed but I can't get to log in.
always goes down. now saying to sign in. when I try it want do anything. Murphys is having alot of trouble with app. and can never get anyone on phone
Update: it's quite interesting that once my account accumulated over 1000 points, my account was reset. I can not log in. I've had this account for many years. Very sad.
App logged me out and I can't access any of my earned points. Cant log back in. Just when I earned enough for something free. App needs some TLC.
will not send conformation code.
walmart should look for a different gas station partner.. at they were good because I guess they wanted to press Walmart but now they're not any better than any other gas station their gas prices are usually higher and their promotions suck
do not like this ad at all never could get a Passcode BAD APP
having problems receiving
lost all my points and now I can't even get that app to send me verification code. do not recommend.
how do you put code they send you it's all numbers on the screen how do you enter the letters
how to sign in with email, my phone number changed and don't remember the number associated with my email
cannot log in
crash and lag way to much!
getting a phone code or an email code in any resemblance of a timely manor is impossible. after requesting the code via text 3 times it sent an email with a code that didn't match. after requesting an email nothing came through. Y'all are making it very hard to even get started!
can't even create an account
App used to give more points when I rev up. Lately I just get 5 points with the occasional 10. Takes longer to accumulate points to get small 10cents off. I may have to resort in a longer drive to Costco for my gasoline needs.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)