Review Insights · Google Play
MuseScore: Music Chords & Tabs
Musescore Limited · 154,041 ratings · ★ 3.8
3.8
★★★★★
154,041 ratings
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Top complaints - extracted from 71 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
27 negative reviews mention this · 38% of all complaints
★★★★★ "I was happy and willing to invest in an annual subscription to begin learning & I could have been a loyal customer for many years, but not anymore & never again. I contacted them & GP within minutes of seeing the problem & easy fix to switc…" - Bee Awesome
2
"music"
14 negative reviews mention this · 20% of all complaints
★★★★★ "leads you into unclear additional subscription costs ans when you are subscribed you still need to pay extra for a lot of music too and not easy to navigate to find music you want" - Emma Heskey
3
"score"
8 negative reviews mention this · 11% of all complaints
★★★★★ "What happened to this app? I'm subscribed to Pro Plus and used to be able to download any score. Now I can't download anything without paying. What the hell?! Why am I paying for this subscription then? If you don't fix this, I'm canceling …" - Yelena Latorre
4
"free"
8 negative reviews mention this · 11% of all complaints
★★★★★ "not a free app. you have to start a subscription with a 7 day free trial" - Satya P
5
"trial"
8 negative reviews mention this · 11% of all complaints
★★★★★ "not a free app. you have to start a subscription with a 7 day free trial" - Satya P
📋 All 71 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App has a picture saying 4.4 stars on Google play, which clearly isn't true. Says everything you need to know about this annoying predatory piece of garbage. I'm happy to pay for a yearly service but not when it behaves like this.
I would give 0 starts if i could. I paid on April 27th for the Pro and it is not working at all in the app. I have written first for a refund the stupid ai responded and next time i write I don't get any answer. Also the app does not restore previous purchases. It is a waste of time and money especially if they don't help you.
I was happy and willing to invest in an annual subscription to begin learning & I could have been a loyal customer for many years, but not anymore & never again. I contacted them & GP within minutes of seeing the problem & easy fix to switch to beginner even if it costs more. No choice but to just order another sub. No way! The fake interest in me with all those meaningless questions when I first opened the app, only to be ignored & spit on after they get a bit of money. What a joke.
leads you into unclear additional subscription costs ans when you are subscribed you still need to pay extra for a lot of music too and not easy to navigate to find music you want
What happened to this app? I'm subscribed to Pro Plus and used to be able to download any score. Now I can't download anything without paying. What the hell?! Why am I paying for this subscription then? If you don't fix this, I'm canceling my subscription.
sighed me up for premium because i bought a song
wow, this app is so annoying. I bought a peice of sheet music, only to inadvertantly subcribe to an expensive subscription, spent the next 45 minutes trying to work out how to unscubscribe. And the userbility of the app is very confusting
they will farm your data and force submitting payment info before letting you even see the app interface. This is a paid app
Absolutely horrible app. On first launch after sign in it prompted me 5 (Yes really) times to buy a subscription. What a waste of time.
let me login and use the app. I can't get past all the pop-ups to see if I wven want to use this app
they will give you a subscription for a year with around 500 rs and it said that you will have the access to score but whenever you touch any score it will ask you to pay 400 more.
not a free app. you have to start a subscription with a 7 day free trial
DO NOT TRY THE "FREE" TRIAL. THEY HAVE ATTEMPTED TO CHARGE ME THREE TIMES AFTER I CANCELLED THE FREE TRIAL.
Predatory Charges. i bought a single score for $1.00, I was charged for this and was unknowingly signed up for a $45 subscription! was billed for 7 days later. Predatory Predatory Predatory. Remove your Payment method from your account so thry Don't charge you. im pretty sure they previously charged me for a cancelled autorenew.
I cant look at music because it says that my android phone is out of date and then I will click the link it tells me to go to and it says this page doesn't exist
this is app is a scam. for first day trial got charged twice monthly and annually subscription yet it doesn't have common tracks I was looking for and no refund even after complaint
Cant' find my saved scores and sets. Dumb app (and developers?), uniinstalled.
I have never had an app piss me off in such a short amount of time. I use the website and thought I'd give the app a try. They try to force you to sign up for the paid subscription before you can even look at music. Like, damn, can I at least get my bearings first? Then, there is a floating menu that sits first over top of the notes on the top right side of the screen. I can't find a way to dismiss that menu, so I just can't read the music there. Uninstalled after 5 minutes.
I cancelled my automatic subscription but it did not take effect. I finding impossible to get a simple reply to why I am not entitled to a refund. I also find it impossible to ensure that I have cancelled any future subscription.
Was looking for an app to take a picture of the score and playback. After taking a photo and submitted to playback conversion, looks like I will need to wait for some compiling works to be done. Not useful at all and I expect an almost instant playback after the upload. GUI too complicated and I am unsure what to do with different buttons. Immediately unscribing it and I started to scare this an app to cheat money from users.
upload pdf not working and no customer service once you rate them high
While the concept is great, the monetization feels excessive since many features require additional payment despite a Premium subscription. The Ul is also quite unintuitive for new users. Furthermore, the 'offline' mode is frustratingly dependent on an internet connection to verify subscription status, which defeats its primary purpose
ask me to subscribe one more time
I found this app extremely confusing 😕 I was also charged $45.00 even though I canceled it almost immediately. I would not recommend this app.
ads galore
Had this app for a little over a year and was generally okay using it for free. Aside from dodging the way too pricey subscriptions, I had been able to play clarinet music for a while. The past two months however, the app decided to just stop loading scores. Anytime I would search something up and click on the score I wanted, I got a "Fallback Error" message. Click off the message, and the score never loads. I spent thirty minutes waiting for a score to load. Garbage app. None of the fixes work.
awful web site and App! I just got billed for premium and I am unable to cancel this or further subscriptions because everytime I click billing history or subscriptions it just goes to the profile page both on the webpage and App. An irritating loop that prevents cancellation of this subscription. Stay away from this site and App.
1 star for being Microslop and making it as annoying as possible to simply log in.
can no longer write sheet music. musescore may as well have died. rest in peace musescore. say hello to corporate greed.
monetization is way too aggressive. :(
DON'T SUBSCRIBE. SCAM. Tried the trial, they asked for credit card payment but there was NO WAY to cancel it. Their so-called directions to click on profile -> subscription is NOT VALID. Emailed them and they didn't reply. I had to report it as a fraudulent transaction.
This is a not so good services. They draw you in first calling your subscription Pro, once you are in you realisex there is a tons of things you cant do and additional 100s of dollars of additional subscription awaits. Simply sucks app, no tips to discontinue your subscription, even deleting account is not properly explained in terms of its impact on your subscription.
paid all. annoying
I tried to log in and sign up bc I had an account but accidentally deleted this app and I'm trying to get it back and it's rejecting me. plz fix this.
it was *extremely* hard to open the app, there is a never ending dialogue of questions over questions: instrument, skill level, goals, agree with general statements, credit card details, backup payment methods, subscription types, two gifts, you're almost there. After entering a payment method the dialogue started from the beginning (instrument), this time without the credit card question. I needed several days to finish. Don't know what the app actually does.
Scam..they get all ur info and then..only then do they want to charge u!!!! Deleting!
I use it only because I dont know any other app with sheet music. The app is clunky, you cannot find piano sheets which you can on the browser version of musescore. You sometimes have to pay for notes which are free when using musescore on the browser.
Scam app
Not a free app. Not even usable with a free trial. It's a lie. You need to enter payment details, then cancel the subscription (IF YOU CAN REMEMBER TO), to enjoy the free stuff.
Doesn't have the same piano screen, asks tons of questions before you can even use the app, android buttons stay on the bottom not allowing true full-screen. Legitimately one of the worst apps I've ever used
i want to see if i can use it, but before i need to tell my life story ..... so i removed it ...
tldr;if it requires auto renewal to test = 👎👎👎. uninstall. long: can't even use the trial without signing up for an auto renewal subscription. Welcome to the new "Columbia House" DVD scam my friends.
WOW WOW WOW! WHY DID YOU DOUBLE CHARGE ME!? REFUND ME NOW!
too expensive for what you get
Terrible experience with this app. I was misled into buying pieces of music when I thought I way upgrading. Upgraded subscription and was charged for the whole of the new subscription, no refund on the original. Have contacted several times. Just get automated replies. Will not be renewing and wouldn't recommend others use this app. Really poor design and customer service. Will be disputing transactions with my bank as Google Play refused refunds.
the app doesn't let you download transposed pieces. This is completely useless if I can't print the score in the key I need for my voice range.
useless app, its such a mess trying to get a song. I tried for the free trial, it signed me up to both my emails w/out realizing it, after charging me for the 1st 3 months im trying to log in, which is a process I can only do it on the computer with out it trying to recharge me. when I find a song it still wants me to pay for it. I tried to reach out for help , the only option is a chat bot with automated responses, if you have more questions, too bad. there is no email, no real person 2 talk 2
tôi không hề có ý định mua bản premium của ứng dụng này, tôi chỉ vào ứng dụng để xem các tính năng và ứng dụng gợi ý cho tôi bản sài thử thì tôi ấn vào sài thử bản premium chứ tôi chưa từng có ý định mua bản premium nhưng sau khi hết thời gian thử ưng dụng tự động thanh toán tài khoản Premium
privacy invasive.
I was a happy user of the app years ago. But since paying for pro subscription I am adjusting my rating. One star for past experiences. They charged my account but the service is ot actually activated in the app. After spending hours trying to resolve it through checking on different devices and also contacting support, There has been no solution. The support was really just a useless bot and Noone has bother trying to contact me either after leaving messages through the support portal.
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Sentiment summary
70%
Positive (4-5★)
4%
Neutral (3★)
26%
Negative (1-2★)